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GreenCine Tech Talk
	Hardware, Software, Tech. The nuts and bolts of movie making, home theater, and DVD.	76

VOD Help
	Topic by: lobo2401 Posted: November 8, 2006 - 5:45 PM PST Last Reply: November 8, 2006 - 5:45 PM PST

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topic: VOD Help

lobo2401

post #1  on November 8, 2006 - 5:45 PM PST   I'm not sure if this is proper place for this but I do not see a better location for my question. If it is the wrong place my apologies. For some reason I cannot get the VOD feature to work on my computer. I have asked customer support for assistance but they cannot seem to help me. Here are the answers that I provided to their first go round of questions. I have sinced DOWNGRADED WMP 11 back to 10 with the same results. The main question that I have is what codecs do I need to get this work. I have tried everything that I know. Please someone has to of had a similar problem with this. Anyways here is the information: - Type of your internet connection: 56K modem, DSL Line, Cable Modem, other. Cable - Are you using a Mac or a PC? PC - What version of Windows Media Player do you have installed? WMP 11 - Were you able to view the sample clip? No - What operating system are you using? Windows XP - What browser are you using? Tried Firefox and Internet Explorer - What specific error message are you receiving? Windows Media Player cannot play the file. One or more codecs required to play the file could not be found. - Are you trying to view this film from behind a firewall? Tried both ways