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DVDs lost in transit
	Topic by: thingstodo Posted: March 20, 2006 - 9:27 AM PST Last Reply: March 20, 2006 - 3:20 PM PST

author	topic: DVDs lost in transit
thingstodo	post #1  on March 20, 2006 - 9:27 AM PST   Last month I dropped off a DVD into a mail bin outside a BART station, and apparently it got shipped to the nearest black hole. Any of you have this happen to you? I'm increasingly weary of USPS. I've lost many things (bill payments, DVDs, books) through them. I would rather they charge a little more for their basic service and offer a guarantee. As of now, most people shipping stuff to me will naturally choose the cheapest method which is a roll of the dice. If I don't get it, oh well.
hamano	post #2  on March 20, 2006 - 10:02 AM PST   I think it's happened to me about 3 times since I joined in 2003. If they don't get your disc back after 7 days you're supposed to e-mail "support" and they used to move your next dvd out to you the same day. I dunno, maybe it takes longer now to get support to respond. If you never got the film they sent you, they'd do the same, except they'd also put the title back on your queue....
thingstodo	post #3  on March 20, 2006 - 2:42 PM PST   > I think it's happened to me about 3 times since I joined in 2003. If they don't get your disc back after 7 days you're supposed to e-mail "support" and they used to move your next dvd out to you the same day. I dunno, maybe it takes longer ... Yeah. GC was pretty good about it. They did just what you said after I reported it after a week or so. My >:( is with the "do you feel lucky?" USPS service has right now.
artifex	post #4  on March 20, 2006 - 2:56 PM PST   > On March 20, 2006 - 9:27 AM PST thingstodo wrote: > I'm increasingly weary of USPS. I've lost many things (bill payments, DVDs, books) through them. I would rather they charge a little more for their basic service and offer a guarantee. As of now, most people shipping stuff to me will naturally choose the cheapest method which is a roll of the dice. If I don't get it, oh well. I'm sure GC wouldn't mind if you volunteered to send things back via priority mail. :) All kidding aside, however, I don't trust random mailboxes on the street. They only get emptied by the post office once a day, at best, anyway. I have a box at the post office, and I send all my mail back through that office, unless I happen to see the mailman walk by when I've got mail ready to go at home.
artifex	post #5  on March 20, 2006 - 3:20 PM PST   Thinking again on mail service levels, and remembering how a couple of discs that never got to me were the last copies GC had: If GC has only one copy left of a movie I want to see, and ponies up for delivery confirmation on the way out, I'll pay for postage+delivery confirmation on the way back. Actually, this would save GC money a tiny bit on postage, because they normally pay, what, 65 cents to send discs back, but delivery confirmation only costs them 60 cents. I doubt they will take me up on this, though, just like I offered to pay for priority mail on bundles of discs all being shipped back at once, if they paid to ship them out as a bundle. They'd have saved a little on postage that way, also. And I would have gotten my discs sooner, and none would be lost. (I don't think I've ever had a priority mail package actually get lost, just delayed) But both of these would require extra work, instead of chucking it in the bin with the rest of the outgoing. :) Waiting months for a disc, only to have it ship, but never arrive, is a real downer. It's also a downer to get disc 1 of a movie that actually spans two discs, but have the second disc go unavailable due to loss.