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GreenCine Movie Talk
Foreign
From Albania to Zaire, there's a whole world out there.
183

HKFlix: Buyer Beware
Topic by: PGalloway1
Posted: September 12, 2006 - 5:30 PM PDT
Last Reply: September 14, 2006 - 1:15 PM PDT

author topic: HKFlix: Buyer Beware
PGalloway1
post #1  on September 12, 2006 - 5:30 PM PDT  
Hello all,

I'd like to offer a word of warning to potential or current customers of hkflix.com -- be advised you're dealing with a company that will screw you at a moment's notice. I'd bought a lot of DVDs from them, then when I bought a region-free player, it came defective AND damaged and they refused to refund my money AND claimed they never received the thing when I shipped it back. The CS guy there was surly and insulting and now I'm out $200. I had no idea these guys were so low. Unbelievable.

This is a public warning. Purchase from HKFlix at your own risk, brothers and sisters.

PG
hamano
post #2  on September 13, 2006 - 3:26 AM PDT  
That's too bad... also that's a lot of money for a region-free player. What brand was it? I spent more than $200 to order my first region-free player about 4 or 5 years ago, a Pioneer, from DVD City. It was actually being sold for more than $300, but I offered to fix the bad grammer on their Japanese web page and they gave me an upgrade. Very nice personal service I got from them. That Pioneer lasted me for years before the drive mechanism failed, which was my fault... something got caught in the drive door and it didn't close all the way, and I walked away without noticing. Circumstances conspired that it was left that way for several days, which meant that the motor part of the sliding door and maybe the spin mechanism were straining to do their thing, and it just died.

I replaced that with the $70 (at the time, $58 now) Philips DVP642 at Target or Walmart or something and did the region code hack on it. It plays all my Japanese discs fine.

I notice HKflix is selling the DVP642 for $99.95, so they're charging 40 bucks to do the simple remote-based hack, and you pay for shipping, too. I usually think it's a bad idea to buy expensive hardware from a software specialist... I'd never buy a DVD player from one of my online Bollywood dvd vendors. That's like going to Chinatown to buy something out of a cardboard box. You might get a "good deal" but it's just as likely to be a lemon with bad customer service.

I think it's a good policy to only buy hardware from an established brick&mortar store or an online giant (buy.com, amazon) because they make returns really easy. And if I want region-free I do research on videohelp to find if one of the players I want to get has an easy hack.
PGalloway1
post #3  on September 13, 2006 - 9:19 AM PDT  
I'm with you there. I was caught off guard because they'd always been so quick and efficient when I'd bought disks from them in the past. Oh well, fool me once ...

I did wind up going to http://www.220-electronics.com/ which is, in fact, an independent brick 'n mortar store in Chicago (I hate to give money to big corporations). I got my Malata 520 from them years ago. Very stand-up outfit. I placed a phone order and they were very nice. A bona fide family business if you can believe that in this day and age!

PG

> On September 13, 2006 - 3:26 AM PDT hamano wrote:
> ---------------------------------
> I usually think it's a bad idea to buy expensive hardware from a software specialist... I'd never buy a DVD player from one of my online Bollywood dvd vendors. That's like going to Chinatown to buy something out of a cardboard box. You might get a "good deal" but it's just as likely to be a lemon with bad customer service.
>
> I think it's a good policy to only buy hardware from an established brick&mortar store or an online giant (buy.com, amazon) because they make returns really easy. And if I want region-free I do research on videohelp to find if one of the players I want to get has an easy hack.
> ---------------------------------

hamano
post #4  on September 13, 2006 - 9:56 AM PDT  
There's still nothing like a local mom&pop, if they can come close to the deals you get with the big guys. I buy computer equipment from a funny little company in Vermont called Small Dog Electronics, a Mac specialist company that sends homemade newsletters every week or two weeks, with personal letters from the owner about the latest motorcycle trip he took or something interesting he saw at the Mac Expo.

The cost of shipping a computer with UPS is usually less than the 5% MD sales tax I would pay at CompUSA, and their service for both sales and returns (and repairs) is always excellent. They put little plastic toy dogs in everything they ship, and my kids have quite a collection now of these "small dogs"...
artifex
post #5  on September 14, 2006 - 9:18 AM PDT  
> On September 12, 2006 - 5:30 PM PDT PGalloway1 wrote:
> ---------------------------------
> Hello all,
>
> I'd like to offer a word of warning to potential or current customers of hkflix.com -- be advised you're dealing with a company that will screw you at a moment's notice. I'd bought a lot of DVDs from them, then when I bought a region-free player, it came defective AND damaged and they refused to refund my money AND claimed they never received the thing when I shipped it back. The CS guy there was surly and insulting and now I'm out $200. I had no idea these guys were so low. Unbelievable.
>
> This is a public warning. Purchase from HKFlix at your own risk, brothers and sisters.
>
> PG
> ---------------------------------

You bought with a credit card, right? Call them and see about charging it back. Don't lose the tracking number you had for the shipment back, as that's very important for proof.
PGalloway1
post #6  on September 14, 2006 - 12:16 PM PDT  
I've ordered from Small Dog too. They're cool.

> On September 13, 2006 - 9:56 AM PDT hamano wrote:
> ---------------------------------
> I buy computer equipment from a funny little company in Vermont called Small Dog Electronics. They put little plastic toy dogs in everything they ship, and my kids have quite a collection now of these "small dogs"...
> ---------------------------------

PGalloway1
post #7  on September 14, 2006 - 12:18 PM PDT  
Yeah, I used Amex and filed a dispute. But I screwed up and just shipped the thing back parcel post without any tracking or signature confirmation. That was naive I admit. I guess I didn't think they'd play dirty and claim they never got it. Oh well, never again.

> On September 14, 2006 - 9:18 AM PDT artifex wrote:

> You bought with a credit card, right? Call them and see about charging it back. Don't lose the tracking number you had for the shipment back, as that's very important for proof.
>
> ---------------------------------

artifex
post #8  on September 14, 2006 - 1:15 PM PDT  
> On September 14, 2006 - 12:18 PM PDT PGalloway1 wrote:
> ---------------------------------
> Yeah, I used Amex and filed a dispute. But I screwed up and just shipped the thing back parcel post without any tracking or signature confirmation. That was naive I admit. I guess I didn't think they'd play dirty and claim they never got it. Oh well, never again.

Well, if it was parcel post... maybe they never did.
How many weeks did you wait? I've had parcel take 4+.

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