topics
GreenCine General
	Feedback Have suggestions, criticism or praise for the GreenCine community? Post them here. Please maintain a sense of decorum here.	1040

Got a shattered disc TWICE
	Topic by: animejump Posted: January 13, 2003 - 3:08 PM PST Last Reply: January 13, 2003 - 6:43 PM PST

author	topic: Got a shattered disc TWICE
animejump	post #1  on January 13, 2003 - 3:08 PM PST   Okay, so a month or so back, I got Doomed Megaolopolis discs 1 and 2 from Greencine. The problem was, disc 1 was completely wrecked-- shattered, and the only thing really holding it together was the decal on the front. I emailed customer service, explained the situation, and sent the discs back in. The rep was kind enough to release the next disc in my queue, though I was still a wee bit miffed because I was actually missing TWO rentals, since I couldn't watch Disc Two and not Disc One. As instructed by this site, I clearly marked the envelope: "DISC SHATTERED. DO NOT RECIRCULATE!!" I waited patiently for Doomed Megalopolis to come back in stock, and rented it again. Just got discs 1 and 2 today. I opened disc 1 up, and instinctively examined it-- and it's the SAME DISC. Still shattered, still completely unplayable. So now I've had four rentals delayed by a week because this broken disc was incorrectly released back into circulation. What's the deal? Should I just not bother with Doomed Megaolpolis? It's kind of annoying. Missing this many rentals, I don't really feel like I'm getting my money's worth. (Rentals take a few days to reach me, because I'm on the east coast.) Please tell me this was a mistake and it won't happen again...!
DLeonard	post #2  on January 13, 2003 - 4:58 PM PST   I'm curious, did they ask you to send the broken disc back?
animejump	post #3  on January 13, 2003 - 5:08 PM PST   > On January 13, 2003 - 4:58 PM PST DLeonard wrote: > I'm curious, did they ask you to send the broken disc back? I just did what the FAQ told me to do. And yes, they asked for it back.
Dwoodwoo	post #4  on January 13, 2003 - 6:43 PM PST   Animejump-- Apologies for that. We take shattered discs out of our mix immediately. Some discs we noticed are very susceptible to breakage -- the one you requested sounds like one of them. I'll be in touch with you offline to settle up on this. We'll see that you're taken care of. best regards-- dennis! Dennis Woo Managing Partner, GreenCine > On January 13, 2003 - 5:08 PM PST animejump wrote: > --------------------------------- > > On January 13, 2003 - 4:58 PM PST DLeonard wrote: > > I'm curious, did they ask you to send the broken disc back? > > I just did what the FAQ told me to do. And yes, they asked for it back. > ---------------------------------