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1063

Bouncing Email....Still
Topic by: bvborgia
Posted: July 22, 2007 - 1:08 PM PDT
Last Reply: July 23, 2007 - 5:40 PM PDT

author topic: Bouncing Email....Still
bvborgia
post #1  on July 22, 2007 - 1:08 PM PDT  
Hello Greencine,

After major delays in shipping and receiving my disks on my 4 at a time subscription (3 days to ship me a new disk? Please....) and then bouncing my email when you moved the server over to cbt media group, I decided to cancel my account. I'm annoyed I can't communicate with customer service because cbt media group is bouncing my email and delaying shipping and receiving of my subscription. I am also annoyed that promises to look into it and promises to directly contact me have been so far empty promises.

I give up. Greencine has jumped the shark. \

I want my money back for this month's service that I didn't get.
bvborgia
post #2  on July 22, 2007 - 2:13 PM PDT  
This is an automatically generated Delivery Status Notification.

Delivery to the following recipients failed.

greencine@cbtmediagroup.com

Frankly, I can only think cbt media group blows. I have over a dozen of these bounces and lots of empty promises, no movies though, no customer service, and no end in sight.

Thanks for lack of a response, Greencine, I guess I'll just have to contest the charges to my credit card and write this company off for good. So much for standing up for the little guy.


> On July 22, 2007 - 1:08 PM PDT bvborgia wrote:
> ---------------------------------
> Hello Greencine,
>
> After major delays in shipping and receiving my disks on my 4 at a time subscription (3 days to ship me a new disk? Please....) and then bouncing my email when you moved the server over to cbt media group, I decided to cancel my account. I'm annoyed I can't communicate with customer service because cbt media group is bouncing my email and delaying shipping and receiving of my subscription. I am also annoyed that promises to look into it and promises to directly contact me have been so far empty promises.
>
> I give up. Greencine has jumped the shark. \
>
> I want my money back for this month's service that I didn't get.
> ---------------------------------

Cugat
post #3  on July 22, 2007 - 3:24 PM PDT  
> On July 22, 2007 - 2:13 PM PDT bvborgia wrote:
> This is an automatically generated Delivery Status Notification.
>
> Delivery to the following recipients failed.
>
> greencine@cbtmediagroup.com

Did you get that when emailing support@greencine.com?
bvborgia
post #4  on July 22, 2007 - 3:28 PM PDT  
> On July 22, 2007 - 3:24 PM PDT Cugat wrote:
> ---------------------------------
> > On July 22, 2007 - 2:13 PM PDT bvborgia wrote:
> > This is an automatically generated Delivery Status Notification.
> >
> > Delivery to the following recipients failed.
> >
> > greencine@cbtmediagroup.com
>
> Did you get that when emailing support@greencine.com?
> ---------------------------------


Yes.
Catullus
post #5  on July 22, 2007 - 6:46 PM PDT  
like no offense but whine less please, if you really must whine sign up for a yahoo mail account for free because honestly all this EFFORT you put into whining about your emails getting "bounced" is just way more than it would take for a simple registration.

Now is this necessarily a good solution? no but if you are so intent on whining to greencine then you sound like an idiot for not already having done it to me.

Thanks

Rich
woozy
post #6  on July 22, 2007 - 9:06 PM PDT  
> On July 22, 2007 - 6:46 PM PDT Catullus wrote:
> ---------------------------------
> like no offense but whine less please, if you really must whine sign up for a yahoo mail account for free because honestly all this EFFORT you put into whining about your emails getting "bounced" is just way more than it would take for a simple registration.
>
Would a yahoo mail not be bounced?

Like you, I tend to be a GC toady with a knee jerk reaction that my darling GC can't possibly do anything wrong, but I can't really call bv's complaints "whining" by any stretch of the imagination. The trouble he is experience, if accurately described *is* frustrating and detrimental and he availed in the proper manner. It's sad, I admit, that he is not satisfied with service that you and I feel is excellent but his grounds and his complaints as to why he can not find them satisfying are fair and although stated in frustration are not assaultive.

Now it is true that the two GC members being most vocal about this very same issue both have the same Godzilla icon. And it is true the other godzilla icon seems a bit accusitory and perhaps more confrontational in his language than is to my taste. However, I don't think we should resort to name calling and accusing others of "whining" just yet.

Out of curiosity, has anyone else tried emailing support lately? Are others getting bounced messages?
jnissel
post #7  on July 23, 2007 - 6:19 AM PDT  
> On July 22, 2007 - 9:06 PM PDT woozy wrote:
> ---------------------------------
> > On July 22, 2007 - 6:46 PM PDT Catullus wrote:
> > ---------------------------------
> > like no offense but whine less please, if you really must whine sign up for a yahoo mail account for free because honestly all this EFFORT you put into whining about your emails getting "bounced" is just way more than it would take for a simple registration.
> >
> Would a yahoo mail not be bounced?
>
> Like you, I tend to be a GC toady with a knee jerk reaction that my darling GC can't possibly do anything wrong, but I can't really call bv's complaints "whining" by any stretch of the imagination. The trouble he is experience, if accurately described *is* frustrating and detrimental and he availed in the proper manner. It's sad, I admit, that he is not satisfied with service that you and I feel is excellent but his grounds and his complaints as to why he can not find them satisfying are fair and although stated in frustration are not assaultive.
>
> Now it is true that the two GC members being most vocal about this very same issue both have the same Godzilla icon. And it is true the other godzilla icon seems a bit accusitory and perhaps more confrontational in his language than is to my taste. However, I don't think we should resort to name calling and accusing others of "whining" just yet.
>
> Out of curiosity, has anyone else tried emailing support lately? Are others getting bounced messages?
> ---------------------------------

I'm glad you can understand viewpoints that are different than your own. It shows that you keep an open mind.

I'd like to correct one thing you said. My original complaint was not about my email bouncing. They were receiving my complaints because I was receiving the auto-reply email, with the case number, each time I complained. What they weren't doing is handling the problems. I never had a complaint that I sent to them bounce back.

Actually I had the default Batman icon when I first complained here. :)
woozy
post #8  on July 23, 2007 - 10:09 AM PDT  
> On July 23, 2007 - 6:19 AM PDT jnissel wrote:
> ---------------------------------
>
> I'm glad you can understand viewpoints that are different than your own. It shows that you keep an open mind.
>

Thank you. There are (*shock* *gasp*) a lot of jerks on the internet. Catalus and I have kind of gotten a knee-jerk reaction to people bitching on a drop of a hat when they request some obscure title only they have heard of and are pissed that GC didn't drop everything to purchase it and then rant and rave that GC obviously has an agenda to discriminate people of different tastes and so on...

On the whole I've really liked the people of GC and have had nothing but terrific experience with them so I tend to find it .... would "incredulous" by the right word? I find it hard to accept at face value? ... when someone complains and espescially when the reaction seems angry or accusatory.

I have to admit though I'm somewhat less than pleased with the last two weeks service, and I'm a bit saddened about the change in customer service as the personal customer service was a huge plus to GC.

> I'd like to correct one thing you said. My original complaint was not about my email bouncing. They were receiving my complaints because I was receiving the auto-reply email, with the case number, each time I complained. What they weren't doing is handling the problems. I never had a complaint that I sent to them bounce back.
>
I thought you claimed "white-listing" which I admit I don't really know the meaning of. I got the impression your email wasn't "getting through" one way or another.

> Actually I had the default Batman icon when I first complained here. :)


Yeah, but you weren't dripping venom then :)

.... well, if I'm going to chastise Catalus, for whom I have great respect, for being uncivil to bv, I guess it'd be hypocritical for me to be uncivil to you. I *do* feel that your general tone in the "throttling" thread was more agressive and confrontational than was called for, but I offer that as an observation and comment.

Needless to say, a service problems should be addressed as they arise regardless of the tone of the reporter.

jnissel
post #9  on July 23, 2007 - 1:00 PM PDT  
> On July 23, 2007 - 10:09 AM PDT woozy wrote:
> ---------------------------------
> I thought you claimed "white-listing" which I admit I don't really know the meaning of. I got the impression your email wasn't "getting through" one way or another.

I remember seeing that term in the thread but I didn't use it.


>
> > Actually I had the default Batman icon when I first complained here. :)
>
>
> Yeah, but you weren't dripping venom then :)

I was really looking for an icon that was different and I just chose that one. It wasn't chosen for any particular purpose but I guess it seemed that it was.


>
> .... well, if I'm going to chastise Catalus, for whom I have great respect, for being uncivil to bv, I guess it'd be hypocritical for me to be uncivil to you. I *do* feel that your general tone in the "throttling" thread was more agressive and confrontational than was called for, but I offer that as an observation and comment.

I will be the first to admit it was aggressive. I really felt that we were being given a "snow job" with the answers being what they were. I own a small service oriented business and I try to treat my customers just like I want to be treated. As a consumer it really ticks me off when I feel that I'm not being handled properly.


>
> Needless to say, a service problems should be addressed as they arise regardless of the tone of the reporter.

That's my take on it as well.

>
>
> ---------------------------------
bvborgia
post #10  on July 23, 2007 - 1:32 PM PDT  
I'm still underwhelmed by greencine's response. There has been no resolution.

Had I been whining, maybe they would have dealt with the problem like they did for that other guy. I guess I'm just not agro enough to get them to deal with the problem.

Greencine now sucks more than Netfuxs. That is a real achievement on Greencine's part. Good going!
jnissel
post #11  on July 23, 2007 - 1:53 PM PDT  
> On July 23, 2007 - 1:32 PM PDT bvborgia wrote:
> ---------------------------------
> I'm still underwhelmed by greencine's response. There has been no resolution.
>
> Had I been whining, maybe they would have dealt with the problem like they did for that other guy. I guess I'm just not agro enough to get them to deal with the problem.
>
> Greencine now sucks more than Netfuxs. That is a real achievement on Greencine's part. Good going!
>
> ---------------------------------

Since I think I'm that "other guy" I wonder why you consider me to have been whining? Aggressive, yes, but whining, no.

If you remember it was me that suggested you dispute the charge GreenCine made on your credit card. I was also the one that after Dennis replied to one of your posts and danced all around without answering you, or me for that matter, I told him that he needed to give US, not me alone but US, straight answers. Now it seems that since you are still not being handled the way that you should be, you want to say I was whining.

I can understand your frustrations. I went through them myself going back to July 10. But to now make it seem that the reason they finally answered me was because of whining is off-the-wall.

I had some other suggestions I was going to make that might have helped you out but I think I'll now keep my "whining" to myself and to help others who won't be as selfish.
bvborgia
post #12  on July 23, 2007 - 2:09 PM PDT  
Sorry, jnissel, maybe I worded that one sentence badly.

On the other hand, cbt's rip-off report is much worse than 2 complaints. See here: http://www.ripoffreport.com/searchresults.asp?q5=CBT&searchtype=0&q1=ALL&q3=&q2=&q7=&q4=&q6=&start=0

I think I'm going to contact the BBB and file a complaint today. I've given greencine plenty of opportunity to deal with this problem and all I get is empty promises.



> On July 23, 2007 - 1:53 PM PDT jnissel wrote:
> ---------------------------------
> > On July 23, 2007 - 1:32 PM PDT bvborgia wrote:
> > ---------------------------------
> > I'm still underwhelmed by greencine's response. There has been no resolution.
> >
> > Had I been whining, maybe they would have dealt with the problem like they did for that other guy. I guess I'm just not agro enough to get them to deal with the problem.
> >
> > Greencine now sucks more than Netfuxs. That is a real achievement on Greencine's part. Good going!
> >
> > ---------------------------------
>
> Since I think I'm that "other guy" I wonder why you consider me to have been whining? Aggressive, yes, but whining, no.
>
> If you remember it was me that suggested you dispute the charge GreenCine made on your credit card. I was also the one that after Dennis replied to one of your posts and danced all around without answering you, or me for that matter, I told him that he needed to give US, not me alone but US, straight answers. Now it seems that since you are still not being handled the way that you should be, you want to say I was whining.
>
> I can understand your frustrations. I went through them myself going back to July 10. But to now make it seem that the reason they finally answered me was because of whining is off-the-wall.
>
> I had some other suggestions I was going to make that might have helped you out but I think I'll now keep my "whining" to myself and to help others who won't be as selfish.
> ---------------------------------

woozy
post #13  on July 23, 2007 - 2:21 PM PDT  
> On July 23, 2007 - 1:53 PM PDT jnissel wrote:
> ---------------------------------

>
> Since I think I'm that "other guy"

Yeah, you are but I didn't want to name names.

> I wonder why you consider me to have been whining? Aggressive, yes, but whining, no.
>

I didn't consider you to be whining. I considered you to be aggressive and antagonistic which I, personally, thought was too much over the top and which I, personally, wanted to tone down>

On the other hand, I don't really want to be any form of "ettiquette police" and don't see any point in fanning the flames.

And still, well, GC's change in support is a definate weakness in GC's previously excellent reputation.

I still think you were more antagonistic than nescessary (INHO, of course) but as the issue has unfolded and the nature of your problem became clear and GC's response (which I think is reasonable albeit unfortunately a b it late) and change in policy is not up to their sterling best, I'm not as adament in my opinion as I was.

Anyhow, it's just difference in attitude between us. No big deal.

(i.e. just because I think you are antagonistic and overreacting, that doesn't mean I think you're a bad guy ;)

> If you remember it was me that suggested you dispute the charge GreenCine made on your credit card. I was also the one that after Dennis replied to one of your posts and danced all around without answering you, or me for that matter, I told him that he needed to give US, not me alone but US, straight answers. Now it seems that since you are still not being handled the way that you should be, you want to say I was whining.
>
> I can understand your frustrations. I went through them myself going back to July 10. But to now make it seem that the reason they finally answered me was because of whining is off-the-wall.
>
> I had some other suggestions I was going to make that might have helped you out but I think I'll now keep my "whining" to myself and to help others who won't be as selfish.
> ---------------------------------

jnissel
post #14  on July 23, 2007 - 2:33 PM PDT  
> On July 23, 2007 - 2:21 PM PDT woozy wrote:
> ---------------------------------
> > On July 23, 2007 - 1:53 PM PDT jnissel wrote:
> > ---------------------------------
>
> >
> > Since I think I'm that "other guy"
>
> Yeah, you are but I didn't want to name names.
>
> > I wonder why you consider me to have been whining? Aggressive, yes, but whining, no.
> >
>
> I didn't consider you to be whining. I considered you to be aggressive and antagonistic which I, personally, thought was too much over the top and which I, personally, wanted to tone down>
>
> On the other hand, I don't really want to be any form of "ettiquette police" and don't see any point in fanning the flames.
>
> And still, well, GC's change in support is a definate weakness in GC's previously excellent reputation.
>
> I still think you were more antagonistic than nescessary (INHO, of course) but as the issue has unfolded and the nature of your problem became clear and GC's response (which I think is reasonable albeit unfortunately a b it late) and change in policy is not up to their sterling best, I'm not as adament in my opinion as I was.
>
> Anyhow, it's just difference in attitude between us. No big deal.
>
> (i.e. just because I think you are antagonistic and overreacting, that doesn't mean I think you're a bad guy ;)
>
> > If you remember it was me that suggested you dispute the charge GreenCine made on your credit card. I was also the one that after Dennis replied to one of your posts and danced all around without answering you, or me for that matter, I told him that he needed to give US, not me alone but US, straight answers. Now it seems that since you are still not being handled the way that you should be, you want to say I was whining.
> >
> > I can understand your frustrations. I went through them myself going back to July 10. But to now make it seem that the reason they finally answered me was because of whining is off-the-wall.
> >
> > I had some other suggestions I was going to make that might have helped you out but I think I'll now keep my "whining" to myself and to help others who won't be as selfish.
> > ---------------------------------
>
>
> ---------------------------------

Woozy:

Now I am really confused (which is not really hard to do). You replied to a post of mine, which was my reply to a psot that was made by bvborgia. I had replied to a post by you, previously (please see post number 9).

You did not say I was whining. At least I don't remember you saying that. :)
jnissel
post #15  on July 23, 2007 - 2:49 PM PDT  
> On July 23, 2007 - 2:09 PM PDT bvborgia wrote:
> ---------------------------------
> Sorry, jnissel, maybe I worded that one sentence badly.

It's OK. Like I said before, I understand your frustrations.


>
> On the other hand, cbt's rip-off report is much worse than 2 complaints. See here: http://www.ripoffreport.com/searchresults.asp?q5=CBT&searchtype=0&q1=ALL&q3=&q2=&q7=&q4=&q6=&start=0

This is one of the things I was going to mention to you. I found this yesterday. The problem is CBT Direct may not have anything to do with CBT Media. There are way of checking this out but I really don't have the time to do it.


>
> I think I'm going to contact the BBB and file a complaint today. I've given greencine plenty of opportunity to deal with this problem and all I get is empty promises.

I would wait and see how this plays out. This way you will know if you should file the complaint against CBT Media, CBT Direct or GreenCine.

Something else that I would do, if I were you. If you have more than one email provider I would email your complaint from one of the others. If that email bounces then email them from a third. If that one bounces you might want to try another one. This way you can find out if the problem is with CBT or not, since the chances of all of the email providers you use having the same problem at the same time would be astronomically high.

I know that this seems like a lot of work to go through but if you are going to dispute the charges you may need all of this in order to build your "case".


>
>
> ---------------------------------

bvborgia
post #16  on July 23, 2007 - 4:33 PM PDT  
> On July 23, 2007 - 2:49 PM PDT jnissel wrote:
> ---------------------------------
> > On July 23, 2007 - 2:09 PM PDT bvborgia wrote:
> > ---------------------------------
> > Sorry, jnissel, maybe I worded that one sentence badly.
>
> It's OK. Like I said before, I understand your frustrations.
>
>
> >
> > On the other hand, cbt's rip-off report is much worse than 2 complaints. See here: http://www.ripoffreport.com/searchresults.asp?q5=CBT&searchtype=0&q1=ALL&q3=&q2=&q7=&q4=&q6=&start=0
>
> This is one of the things I was going to mention to you. I found this yesterday. The problem is CBT Direct may not have anything to do with CBT Media. There are way of checking this out but I really don't have the time to do it.
>
>
> >
> > I think I'm going to contact the BBB and file a complaint today. I've given greencine plenty of opportunity to deal with this problem and all I get is empty promises.
>
> I would wait and see how this plays out. This way you will know if you should file the complaint against CBT Media, CBT Direct or GreenCine.
>
> Something else that I would do, if I were you. If you have more than one email provider I would email your complaint from one of the others. If that email bounces then email them from a third. If that one bounces you might want to try another one. This way you can find out if the problem is with CBT or not, since the chances of all of the email providers you use having the same problem at the same time would be astronomically high.
>
> I know that this seems like a lot of work to go through but if you are going to dispute the charges you may need all of this in order to build your "case".
>
>
> >
> >
> > ---------------------------------
>
>
> ---------------------------------

Oh, I think I've documented it enough to successfully contest the charges. It isn't like greencine doesn't know they haven't addressed the problem.

Frankly, I'm completely soured on greencine. I just want my money back.
jnissel
post #17  on July 23, 2007 - 5:08 PM PDT  
> On July 23, 2007 - 4:33 PM PDT bvborgia wrote:
> > ---------------------------------
>
> Oh, I think I've documented it enough to successfully contest the charges. It isn't like greencine doesn't know they haven't addressed the problem.
>
> Frankly, I'm completely soured on greencine. I just want my money back.
> ---------------------------------

If you don't mind me asking, how long have you been with GreenCine?

I've been with them for almost 13 months and up until the last few weeks I had been very satisfied with them. It's a real shame if they do not get back to where they were.
bvborgia
post #18  on July 23, 2007 - 5:40 PM PDT  

> > ---------------------------------
>
> If you don't mind me asking, how long have you been with GreenCine?
>
> I've been with them for almost 13 months and up until the last few weeks I had been very satisfied with them. It's a real shame if they do not get back to where they were.
> ---------------------------------

About a year and a half. And I too was a happy greencine cheerleader until this last 2 weeks.

I can't understand why they think moving their shipping location to So Cal is a good idea when most of their customers are in the Bay Area. Seems to me they are putting throttling into action by just moving their shipping to a place where it will take more than 1 day for turn around.

I think most of what we heard from the staff is a bunch of hooey.

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