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Have suggestions, criticism or praise for the GreenCine community? Post them here. Please maintain a sense of decorum here.
1063

New Envelopes
Topic by: Cinenaut
Posted: August 9, 2007 - 9:23 AM PDT
Last Reply: August 17, 2007 - 2:03 PM PDT

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author topic: New Envelopes
Cinenaut
post #1  on August 9, 2007 - 9:23 AM PDT  
I got my first new envelope yesterday. It's very sleek and fast-looking. It also arrived right on time, in two days, just like before the switch.

Hopefully, the lack of cardboard inserts won't be a problem. It'll be worth it if shipping is faster overall, and more money is put back into deepening the library of DVDs.
kohnfused1
post #2  on August 9, 2007 - 11:23 AM PDT  
Ditto. However, my concern is that more discs will be delivered/returned broken, and money saved on postage/envelopes will go into replacing said discs. Not the (deepening) library.
kohnfused1
post #3  on August 9, 2007 - 11:29 AM PDT  
Also, I sent the dvd back the same day(didn't even bother watching it), just to see what the travel time (SF to Van Nuys) is with the new envelope. So, I'm hoping* GC will receive it tomorrow, Friday the 10th.

*"hoping", being the key word.
doozer
post #4  on August 9, 2007 - 11:30 AM PDT  
I like the new envelopes. We were talking about taking all the old ones and making a giant paper airplane and taking it up to the Bay Area and launching it.
kohnfused1
post #5  on August 9, 2007 - 1:22 PM PDT  
> On August 9, 2007 - 11:30 AM PDT doozer wrote:
> ---------------------------------
> I like the new envelopes. We were talking about taking all the old ones and making a giant paper airplane and taking it up to the Bay Area and launching it.
> ---------------------------------

Maybe GC can use it as a courier plane to deliver discs from the Van Nuys distribution center (and vice-versa). That'd be great! How much glue will we need? I'm heading to Staples right now.
manuelvillanueva
post #6  on August 9, 2007 - 1:31 PM PDT  
> On August 9, 2007 - 11:23 AM PDT kohnfused1 wrote:
> ---------------------------------
> Ditto. However, my concern is that more discs will be delivered/returned broken, and money saved on postage/envelopes will go into replacing said discs. Not the (deepening) library.
> ---------------------------------

I share the same concerns. I suspect this was done as a cost cutting measure. What's the official word from GreenCine?
doozer
post #7  on August 9, 2007 - 1:53 PM PDT  
> On August 9, 2007 - 1:31 PM PDT manuelvillanueva wrote:
----------------
>
> I share the same concerns. I suspect this was done as a cost cutting measure. What's the official word from GreenCine?
>
> ---------------------------------

Actually I believe they stated it was a shipping factor. The smaller, bar-coded envelopes sans the cardboard insert make for faster movement through the post office. Thus, shiny happy movie watchers all over.


I believe this is just one of a few things being done to speed up shipping times.
kohnfused1
post #8  on August 9, 2007 - 2:16 PM PDT  
> On August 9, 2007 - 1:53 PM PDT doozer wrote:
> ---------------------------------
> Actually I believe they stated it was a shipping factor. The smaller, bar-coded envelopes sans the cardboard insert make for faster movement through the post office. Thus, shiny happy movie watchers all over.
>
>
> I believe this is just one of a few things being done to speed up shipping times.
> ---------------------------------

Faster maybe, but not necessarily safer (as in will be delivered in one operable piece)... If not, you'll get pale disgruntled dvd renters all over. :-)
underdog
post #9  on August 9, 2007 - 2:25 PM PDT  
> On August 9, 2007 - 1:31 PM PDT manuelvillanueva wrote:
> ---------------------------------
> > On August 9, 2007 - 11:23 AM PDT kohnfused1 wrote:
> > ---------------------------------
> > Ditto. However, my concern is that more discs will be delivered/returned broken, and money saved on postage/envelopes will go into replacing said discs. Not the (deepening) library.
> > ---------------------------------
>
> I share the same concerns. I suspect this was done as a cost cutting measure. What's the official word from GreenCine?
>
> ---------------------------------

Yah, as Doozer says, and as we said in our note to everyone, the new envelopes are less a cost cutting measure, then a time-expediting measure. The envelopes are secure enough where there shouldn't be much more breakage than there has been, and the smaller size plus the metered postage allows for us to save time in shipping out via the USPS. Once these are entirely in circulation, it'll be more noticeable. But as we said before, please help us monitor these for time and breakage over the next month. Thanks.
woozy
post #10  on August 9, 2007 - 2:50 PM PDT  
Arghs Bargle!!!

The film I mailed last monday arrived Sat. The new film was mailed Saturday and arrived today (Thurs). In an *old* envelope with an old return envelope. Garr! I'm trying to give the new envelopes a chance but I can't if I never get them.
jnissel
post #11  on August 9, 2007 - 4:39 PM PDT  
I just received one of the new envelopes and I am wondering if there is really a need for the top of the envelope to have that "flap". Why couldn't the flap it have been made shorter so that the top 1" doesn't fold over? It would seem to me that the flap could wind up being jammed in the machinery and/or tearing off.
STagawa
post #12  on August 10, 2007 - 6:59 AM PDT  
I mailed back the first of my new evelopes yesterday (the 9th). We'll see how long it takes the post office to get it back to Van Nuys.
weezy
post #13  on August 10, 2007 - 11:46 AM PDT  
Good to hear there's some positive response here, and I do understand the trepidation from other users' perspectives on the new design, due to the recent shipping delays. The new envelope design is a result of much research, comparison, and testing. Jnissle, sorry I can't answer your question more directly, but there's an operational reason for the flap being the way it is that isn't appropriate to address on a public board (we can't give away all our secrets, can we now ;D). We had data to compare break rates with before the switchover, and we are confident that not only will you see faster shipping times with the new envelopes, but breakage will remain minimal, and any additional breakage will be covered by our commitment to revitalizing GreenCine inventory.

Belgand
post #14  on August 10, 2007 - 12:38 PM PDT  
Can't speak for returns, but getting new envelopes shipped to SF hasn't done anything for my delivery times. It still stands at two days out, one day to process/ship, and two days back. In other words the disc I put in the mail pre-dawn on Monday was replaced with a new disc received on Friday. This is, so far, no improvement over the older, hand-stamped with insert envelopes. I've got nothing against the new envelopes (though that flap really is weird, but as long as it has a reason...) and it remains to be seen if they do affect things in the future, but so far they haven't done anything for me.

So, aside from the new envelopes, what's the plan to get San Francisco residents back to the old two day turnaround (i.e. mailed on Monday, new disc on Wed) as opposed to the current week-long turnaround?
toastandkeri
post #15  on August 10, 2007 - 6:55 PM PDT  
Ok silly me, got so excited receiving the new envelope that I completely severed the part of the "flap" that the "sticky" part is supposed to adhere to. Should I just fold the sticky part over and adhere it to the backside of the envelope? so that it no longer has a flap? Sorry, I was so used to just ripping off that whole face before, and then I said, "self, what does this perforated line henceforth mean?"
FGaipa
post #16  on August 11, 2007 - 1:02 PM PDT  
> On August 9, 2007 - 2:25 PM PDT underdog wrote:

> the new envelopes are less a cost cutting measure, then a time-expediting measure. ... there shouldn't be much more breakage than there has been, and the smaller size plus the metered postage allows for us to save time in shipping out via the USPS.
> ---------------------------------

I find it really disheartening that GC went with machinable envelopes for outbound only. The hangup has always been and still is returns. Outbounds have been arriving in Oakland in two to four days, while returns still take two to three times that. Can't imagine what you guys were thinking. Wasting that extra inch and a half paper isn't even "green"!

fg
FGaipa
post #17  on August 11, 2007 - 1:06 PM PDT  
> On August 10, 2007 - 12:38 PM PDT Belgand wrote:
> ---------------------------------
> It still stands at two days out, one day to process/ship, and two days back. In other words the disc I put in the mail pre-dawn on Monday was replaced with a new disc received on Friday.
> ---------------------------------

And you're complaining? I haven't had a five day turnaround from Oakland in four weeks.

fg
Belgand
post #18  on August 13, 2007 - 4:08 AM PDT  
> On August 11, 2007 - 1:06 PM PDT FGaipa wrote:
> ---------------------------------
> > On August 10, 2007 - 12:38 PM PDT Belgand wrote:
> > ---------------------------------
> > It still stands at two days out, one day to process/ship, and two days back. In other words the disc I put in the mail pre-dawn on Monday was replaced with a new disc received on Friday.
> > ---------------------------------
>
> And you're complaining? I haven't had a five day turnaround from Oakland in four weeks.
>
> fg
> ---------------------------------

I have nothing but sympathy. I can't imagine how they can manage to get it to one side of the bay at an expected decrease in service, but still completely screw over the other side.

I have to agree on the envelopes as well. While it looks a bit odd, my first thought was still that the entire point of making a conforming envelope is wasted if the return envelope breaks the system for no apparent reason. I believe they've stated that the flap is important for some super top secret reason that they can't discuss on the public boards (which I take to mean that their sorting equipment somehow needs to use envelopes of that size... or they've got OCD and demand squares), but it still seems to create a flaw in the system. It really makes me wonder what their "[thing] that hopefully will allow even quicker forms of returns" is. My money's on a wormhole.
kohnfused1
post #19  on August 14, 2007 - 8:35 AM PDT  
> On August 9, 2007 - 11:29 AM PDT kohnfused1 wrote:
> ---------------------------------
> Also, I sent the dvd back the same day(didn't even bother watching it), just to see what the travel time (SF to Van Nuys) is with the new envelope. So, I'm hoping* GC will receive it tomorrow, Friday the 10th.
>
> *"hoping", being the key word.
> ---------------------------------

UPDATE:

The dvd was received on Friday (10th) and replacement was sent same day. Replacement came yesterday (13th). Technically, three day shipping. However, since the UPS doesn't deliver on Sundays, it would be a considered a two day turnaround. This is good news, but I'm hoping it's not a fluke. I sent the replacement disc back same day (13th), so if shipping times/schedule holds, it should arrive in Van Nuys tomorrow (15th).
kohnfused1
post #20  on August 14, 2007 - 8:39 AM PDT  
> On August 10, 2007 - 6:55 PM PDT toastandkeri wrote:
> ---------------------------------
> Ok silly me, got so excited receiving the new envelope that I completely severed the part of the "flap" that the "sticky" part is supposed to adhere to. Should I just fold the sticky part over and adhere it to the backside of the envelope? so that it no longer has a flap? Sorry, I was so used to just ripping off that whole face before, and then I said, "self, what does this perforated line henceforth mean?"
> ---------------------------------

I did the same thing yesterday. And if other GCer's are doing the same, then this could be another potential shipping delay debacle.
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