GREEN CINE Already a member? login
 Your cart
Help
Advanced Search
- Genres
+ Action
+ Adult
+ Adventure
+ Animation
+ Anime
+ Classics
+ Comedies
+ Comic Books
+ Crime
  Criterion Collection
+ Cult
+ Documentary
+ Drama
+ Erotica
+ Espionage
  Experimental/Avant-Garde
+ Fantasy
+ Film Noir
+ Foreign
+ Gay & Lesbian
  HD (High Def)
+ Horror
+ Independent
+ Kids
+ Martial Arts
+ Music
+ Musicals
  Pre-Code
+ Quest
+ Science Fiction
  Serials
+ Silent
+ Sports
+ Suspense/Thriller
  Sword & Sandal
+ Television
+ War
+ Westerns


Public Discussions

topics
GreenCine General
Feedback
Have suggestions, criticism or praise for the GreenCine community? Post them here. Please maintain a sense of decorum here.
1063

VERY IMPORTANT!! Please Read
Topic by: jnissel
Posted: August 9, 2007 - 1:56 PM PDT
Last Reply: August 20, 2007 - 7:51 PM PDT

page  1  2  3  4      prev | next
author topic: VERY IMPORTANT!! Please Read
jnissel
post #1  on August 9, 2007 - 1:56 PM PDT  
I just found out something very disturbing today from my Post Office.

I went there to get my mail and was expecting some discs that had been sent to me on Monday from another rental company. Those discs had been shipped on Monday and I should have received them on Tuesday. They were not in my box.

This problem with late delivery of discs has been happening off and on for over a few months so I complained to a supervisor. He told me he would check into it and see what he could find out.

About an hour later this supervisor was at my house with the discs along with a GreenCine disc. He told me that for some reason the discs were being sent to them, from our main Post Office, in containers that were marked for third-class mail. Because of that they were not getting sorted in the same time frame as the first-class mail. He acknowledged that it should not have been happening and he also told me he had sent in some sort of internal complaint form.

I wonder how wide-spread this problem is? If you are having a problem with late delivery of your discs you might want to see if it's for the same reason as my problem was.
doozer
post #2  on August 9, 2007 - 2:13 PM PDT  
> On August 9, 2007 - 1:56 PM PDT jnissel wrote:
> ---------------------------------
> I just found out something very disturbing today from my Post Office.
>
> I went there to get my mail and was expecting some discs that had been sent to me on Monday from another rental company. Those discs had been shipped on Monday and I should have received them on Tuesday. They were not in my box.
>
> This problem with late delivery of discs has been happening off and on for over a few months so I complained to a supervisor. He told me he would check into it and see what he could find out.
>
> About an hour later this supervisor was at my house with the discs along with a GreenCine disc. He told me that for some reason the discs were being sent to them, from our main Post Office, in containers that were marked for third-class mail. Because of that they were not getting sorted in the same time frame as the first-class mail. He acknowledged that it should not have been happening and he also told me he had sent in some sort of internal complaint form.
>
> I wonder how wide-spread this problem is? If you are having a problem with late delivery of your discs you might want to see if it's for the same reason as my problem was.
> ---------------------------------


Interesting. Is this a post office problem or is GC doing something to cause their mail to be sorted this way?
doozer
post #3  on August 9, 2007 - 2:22 PM PDT  
Oops. I mean is it something WE'RE doing to cause OUR mail to be sorted that way...it's still fresh :)
underdog
post #4  on August 9, 2007 - 2:55 PM PDT  
Until we get Doozer's picture green-boxed, some confusion is allowed. ;-)
kohnfused1
post #5  on August 9, 2007 - 3:14 PM PDT  
> On August 9, 2007 - 2:55 PM PDT underdog wrote:
> ---------------------------------
> Until we get Doozer's picture green-boxed, some confusion is allowed. ;-)
> ---------------------------------

Thank god! I thought I was being blacklisted or something.

doozer
post #6  on August 9, 2007 - 3:15 PM PDT  
> On August 9, 2007 - 3:14 PM PDT kohnfused1 wrote:
> Thank god! I thought I was being blacklisted or something.
>
>
> ---------------------------------

Never! We still <3 you!
jnissel
post #7  on August 9, 2007 - 4:33 PM PDT  
> On August 9, 2007 - 2:13 PM PDT doozer wrote:
> ---------------------------------
> Interesting. Is this a post office problem or is GC doing something to cause their mail to be sorted this way?
> ---------------------------------

This is NOT a GreenCine problem (nor is it a problem caused by the other rental company who's discs made up the bulk of what was given to me today). The fault lies entirely with the people at the Post Office who sort the mail.

I'm not sure if the problem is that too many people are taking their vacations at the same time and the fill-ins have not been trained enough or that some of the people just don't care. It really doesn't matter though because it amounts to the same thing; a delay of our discs and God knows what other mail.
FGaipa
post #8  on August 9, 2007 - 4:35 PM PDT  
> On August 9, 2007 - 1:56 PM PDT jnissel wrote:
> ---------------------------------

> I wonder how wide-spread this problem is? If you are having a problem with late delivery of your discs you might want to see if it's for the same reason as my problem was.
> ---------------------------------

It's very widespread. Haven't seen the new envelopes but the lime on white "First Class" on the current envelopes is difficult to see. Unnecessarily. It's GreenCine, not LimeCine. And of couse the robots and other machinery don't read the class at all. The USPS values speed over accuracy. For example, we used to do this thing called "sweating sacks," that is turn them inside out to make certain nothings caught inside. Nowadays this is frowned upon as a slowdown.

Here's the text of an email I'm about to send support:

Hi,

Today is the 9th. The disk I mailed you on the 1st, Wolf's Rain vol 1, apparently has not reached you from (!) Oakland.

Nine days is nothing like unusual now, but one of you said in the Feedback Discussions to let you know by the seventh day. History Boys and Clean Shaven, mailed a couple of days later also haven't reached you within the two days suggested.

I figure I'm paying more now per disk on the four-out than I would for a walk-in plan, maybe more than for some in-person matinees, and way, way, way more per disk for sure than I'll pay if I switch to NetFlix. With the pre-move GC, I could have watched as many on a one-out as I have so far this month and the second half of July . Shouldn't you forgive everyone's monthly over the one-out cost until you fix the wildly irregular 8 to 12 day round trip from the Bay Area? New envelopes will save you money, but won't fix the turnaround. I'm a postalworker. We push conforming envelopes because they save us even more money than they do our patrons.

But as I said in one of the Feedback threads, turnaround time isn't the most important issue. Consistency is. Even if turnaround time were always a month, a disk mailed daily would eventually get one back daily. You're failing and losing customers on consistency, not on turnaround time.

Here's a suggestion: Not just now, but from now on, mail dummy disks daily, one from the East, one from the West Bay, to monitor the turnaround. It's extremely important that they not be recognizable as dummies by staff and managers in Van Nuys. Even better, and maybe not all that expensive though I'm not sure the tech is quite up to it, would be to chip the dummies and try to track them with GPS. That would tell you whether the delay is in the mail or in the plant. You need some way to verify that disks are recorded the day they're received in Van Nuys, and that they're actually shipped the day they're "released to shipping." I've witnessed productivity fudging for years in the Postal Service, even been ordered (again and again and again no end) to enter false records. Managers issuing the orders either rationalize or simply don't realize. Unless they're watched, Van Nuys managers, maybe not even realizing, may fudge times to meet goals. Human nature is one unavoidable downside to outsourcing.

The only reason I'm still with you at all, is I don't have time to redo my recently bloated queue in NF. If someone comes up with a bot to do it, I'm gone.

fg

doozer
post #9  on August 9, 2007 - 5:45 PM PDT  
> On August 9, 2007 - 4:35 PM PDT FGaipa wrote:
You need some way to verify that disks are recorded the day they're received in Van Nuys, and that they're actually shipped the day they're "released to shipping." I've witnessed productivity fudging for years in the Postal Service, even been ordered (again and again and again no end) to enter false records. Managers issuing the orders either rationalize or simply don't realize. Unless they're watched, Van Nuys managers, maybe not even realizing, may fudge times to meet goals. Human nature is one unavoidable downside to outsourcing.
>
> The only reason I'm still with you at all, is I don't have time to redo my recently bloated queue in NF. If someone comes up with a bot to do it, I'm gone.
>
> fg
>
>
> ---------------------------------


I don't know if I'm allowed to respond to this, but I'm going to anyway, and if it's a problem somebody can remove it and tell me to keep my mouth shut next time.

I've spent more time in the Van Nuys shipping center lately, than I have my own home. I can tell you the ins and outs of this building, but I've forgotten the color of my own bedsheets - that's how much time I've spent here, with the others, trying to sort this all out. I can assure you, with no doubt in my mind, that people are absolutely NOT fudging anything merely to meet production goals. I can promise you that when the shipping process was put in other hands, it was not put into hands that cared any less than the hands that were in control before.
artifex
post #10  on August 9, 2007 - 7:40 PM PDT  
> On August 9, 2007 - 2:55 PM PDT underdog wrote:
> ---------------------------------
> Until we get Doozer's picture green-boxed, some confusion is allowed. ;-)

Just blow it up big, like Weezer's :)
xiaoxiao
post #11  on August 9, 2007 - 10:00 PM PDT  
> On August 9, 2007 - 4:35 PM PDT FGaipa wrote:
> ---------------------------------

> The only reason I'm still with you at all, is I don't have time to redo my recently bloated queue in NF. If someone comes up with a bot to do it, I'm gone.
>
> fg
>
>
> ---------------------------------
First of all, I know for a fact there is something suspicious with GC's record keeping in the last month. Just like some customers who had rental history of some disks being shipped to them and mysteriously being received again by GC, I, too had one disk that supposedly was sent to me and then they received it again without me actually receiving it and mailing it back to them. Is this clear? The other day, on the 7th, I saw at 4 pm and at 8 pm of the same day that one disk was "released to shipping" and then the following morning, the queue records say that it was shipped on the 7th. How can that be? The post office is already closed after 8 pm. As I have long suspected and wrote in my previous e-mail, something is fishy.

With regards to your long queue with Netflix, you can print your GC queue and just reenter the titles into a new Netflix queue 10 or 20 titles at a time. One way to do it is to type a search of that title. The system should give you the exact match right away. Another way is to type the name of the movie star or director and it should also give you a match if Netflix has it. ( When you want to come back to GC, you can do the same methods I described here)

One thing I've read from GC subscribers time and time again is that Netflix does not carry this title or that title. In my experience, Netflix does not have anime and adult titles, they have many more titles than GC and more copies to go around. I've only been with GC for a few months and I have not been able to get any popular movie released in the last few months. All my green colored movies are subtitled movies, mainly Japanese and old French movies and unpopular adult titles. I am going back to Netflix after my subscription with GC ends on August 15. One other thing about Netflix is that you can put your account on hold and so my old queue is still intact. I just have to remove any movie that I already saw with GC. I've suggested before that GC subscribers quit for a few months until GC straighten their act and then come back to try again in a couple of months. Netflix will let you keep your queue for three months or more(?).
FGaipa
post #12  on August 9, 2007 - 11:22 PM PDT  
> On August 9, 2007 - 5:45 PM PDT doozer wrote:
I can assure you, with no doubt in my mind, that people are absolutely NOT fudging anything merely to meet production goals. I can promise you that when the shipping process was put in other hands, it was not put into hands that cared any less than the hands that were in control before.
> ---------------------------------

Then what IS wrong? Since you've spent that much time there, you must have some idea. Are they understaffed? Is the assembly line, work order, whatever, inadequately conceived?

This isn't an occasional disk going wrong in the mails. It's absolutely every disk sent to or from me and I'm just one among many.

fg
FGaipa
post #13  on August 9, 2007 - 11:30 PM PDT  
> On August 9, 2007 - 10:00 PM PDT xiaoxiao wrote:
> ---------------------------------
>In my experience, Netflix does not have anime...

In a panic, I just checked that out. They have 1500 anime titles. I'm not sure how deep that goes or how it compares with GC (Is there some way for an end user to pull up GC's total number of anime disks?), but they have Wolf's Rain and Shana, two I'd just begun when GC went South.

fg
FGaipa
post #14  on August 10, 2007 - 12:08 AM PDT  
> On August 9, 2007 - 10:00 PM PDT xiaoxiao wrote:

> First of all, I know for a fact there is something suspicious with GC's record keeping in the last month. Just like some customers who had rental history of some disks being shipped to them and mysteriously being received again by GC, I, too had one disk that supposedly was sent to me and then they received it again without me actually receiving it and mailing it back to them. Is this clear? The other day, on the 7th, I saw at 4 pm and at 8 pm of the same day that one disk was "released to shipping" and then the following morning, the queue records say that it was shipped on the 7th. How can that be? The post office is already closed after 8 pm. As I have long suspected and wrote in my previous e-mail, something is fishy.
[End of Xiaoxiao quote.]

About that same time, I received a disk-received email but saw no change in my queue. When I asked, they said oops we hadn't received it after all. Then what triggered the mysterious opening up of my account to send that email? No way to blame it on the Postal Service. It was Van Nuys somehow haywire.

fg


janeskid
post #15  on August 10, 2007 - 9:11 AM PDT  
We may be seeing several problems concurrently; GreenCine's records, USPS vacations, 1st class vs 3rd class, others.

Difficult for the end user to troubleshoot.

I received a mailing from the old address, in the old envelope with stamps one day later than a mailing from the new address in a new envelope with the machine generated postage -- according to GreenCine they were both mailed on the same date.
weezy
post #16  on August 10, 2007 - 11:30 AM PDT  
Hi All - I want to tell everyone a big thanks for contributing to this board topic. Our ears definitely perked up when we heard that our mail was being sorted third class.

Jnissle, thanks so much for bringing this to our attention. If you could provide any sort of documentation of this problem, or any contact information for a representative we could speak to directly, we would greatly appreciate it. Currently GreenCine pays for a first class mail permit, and if our mail is being sorted third class we must talk to a representative and file a formal case complaint.

FGaipa, thank you for lending your expertise to the boards and in your email. We were under the assumption, from using the domestic mail manual, that the color of the envelopes or how big the print is to denote "First Class" is not a deciding factor in how mail gets sorted, rather the top right corner where the stamps used to be afixed that states "First Class Mail," along with the postal barcode that reads we have a first class mail permit. If this isn't the case, and we'll be speaking with our reps about this matter today, then we will make the appropriate changes for the next envelope iteration. And I will have customer support look into your specific shipping issue. Many many thanks!

We do use mail dummies, although not fixed with a GPS system (although that is a wonderful suggestion!) to track shipping from the Bay Area, Midwest, and East Coast. Overall, we're seeing much better shipping times than the previous weeks, however, there still is a bit of instability.

We do get the mail out before the post office closes, however, we don't set customer queues, or, send out confirmation emails that your discs have indeed been shipped, until after we get back from the post office at the end of the day. Often times we don't close out the process until we deal with all "weird" disc cases (discs misfiled, damaged discs, missing inventory, etc.) and any technical bugs that may have come up during the day. Our sessions have admittedly been longer than before, and we apologize if this caused confusion - we'll do our best to set the queue earlier so as to ease your shipping anxieties. Don't worry, no one's being held here against their will, nor are we understaffed. Some of us here (myself included) are just workaholics ;)

Xiaoxiao, I'm very sorry to hear that you have been especially disappointed in your service as of late. From our records, your account especially was plagued by the bugs of the switchover. I can assure you it wasn't a deliberate attempt on our part to throttle, or, artificially slow down your queue. We do pride ourselves in keeping a large inventory of anime, including adult anime titles (which Netflix won't carry), and we have indeed nearly DOUBLED our buying budget for current and new inventory. You should see changes in status bars for popular and indie titles in the coming weeks! And if there's anything we don't have, please send your suggestions to dvdrequest@greencine.com.

We do have the ability to put your queue on hold, as Netflix does. All you need to do is drop us a line at support@greencine.com with the date you'd like your suspension to begin, and we'll put your account on hold right away. Just email us when you're ready to join us again.

Janeskid, the reason why you get the new mailer one day earlier than the old mailer is because we now presort our mail by full zipcode and utilize postal barcodes for shipping. This cuts out the time it takes for the post office to verify the stamp and sort by location, since we do it in-house before shipping.

Once again - thanks all for the indispensable feedback.

Belgand
post #17  on August 10, 2007 - 12:27 PM PDT  
Two new discs came in today, but oddly they were shipped on different days.

The knowledge that the shipping info is only being entered in late is a bit helpful, but still since one disc mailed on Wed. showed up at the same time as another mailed on Tues. seems odd. Sure it could be a slowdown in the delivery, but all of my previous discs have conformed to the (unacceptable) new time frame of taking two days each way.
jnissel
post #18  on August 10, 2007 - 1:56 PM PDT  
> On August 10, 2007 - 11:30 AM PDT weezy wrote:
> ---------------------------------
> Jnissle, thanks so much for bringing this to our attention. If you could provide any sort of documentation of this problem, or any contact information for a representative we could speak to directly, we would greatly appreciate it. Currently GreenCine pays for a first class mail permit, and if our mail is being sorted third class we must talk to a representative and file a formal case complaint.
> ---------------------------------

I don't have any way to document it but I could try to find out the name of the Supervisor who brought me the discs.

Please remember that this only affected one GreenCine disc (this time). It was mailed to me on Aug 4. I would normally have received it 3 to 4 days later. It wound up being 1 to 2 days late. The discs from the other company should have been to me on Aug 6 so they were 3 days late.
artifex
post #19  on August 11, 2007 - 4:55 PM PDT  
> On August 9, 2007 - 7:40 PM PDT artifex wrote:
> > Until we get Doozer's picture green-boxed, some confusion is allowed. ;-)
> Just blow it up big, like Weezer's :)

Sorry, I meant Weezy. And I liked it bigger. You can hardly read the words now that it's shrunk. Was that from Junior Senior?

Why not let everyone have slightly bigger avatars now?
xiaoxiao
post #20  on August 11, 2007 - 8:38 PM PDT  
> On August 9, 2007 - 11:30 PM PDT FGaipa wrote:
> ---------------------------------
> > On August 9, 2007 - 10:00 PM PDT xiaoxiao wrote:
> > ---------------------------------
> >In my experience, Netflix does not have anime...
>
> In a panic, I just checked that out. They have 1500 anime titles. I'm not sure how deep that goes or how it compares with GC (Is there some way for an end user to pull up GC's total number of anime disks?), but they have Wolf's Rain and Shana, two I'd just begun when GC went South.
>
> fg
>
> ---------------------------------

Sorry about creating panic. I also feel stupid and embarrassed.
Anyway, I received two disks yesterday in the new envelopes and it was a surprise to me. I was really going to cancel my subscription but now I might not and just downgrade to lesser number of disk-out at a time. I will still restart my Netflix account because even if the delivery improves, GC will take some time to improve their inventory. I want to watch some movies while I am still interested in them. These movies are all red, yellow and never colored green with GC.
page  1  2  3  4      prev | next

about greencine · donations · refer a friend · support · help · genres
contact us · press room · privacy policy · terms · sitemap · affiliates · advertise

Copyright © 2005 GreenCine LLC. All rights reserved.
© 2006 All Media Guide, LLC. Portions of content provided by All Movie Guide®, a trademark of All Media Guide, LLC.