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Have suggestions, criticism or praise for the GreenCine community? Post them here. Please maintain a sense of decorum here.
1063

shipping priority between different members
Topic by: kaream
Posted: January 25, 2008 - 3:51 PM PST
Last Reply: December 21, 2011 - 1:45 PM PST

author topic: shipping priority between different members
kaream
post #1  on January 25, 2008 - 3:51 PM PST  
A question I've been curious about, that probably some other subscribers might also be interested in, is this:

Member A was the very first subscriber to place [New Movie] in her queue, but prioritizes it as her second choice.

Member B was the second subscriber to queue up [New Movie], and prioritizes it at the very top of his queue.

GreenCine has only a single copy available to ship out. Will you ship to Member A or to Member B?

Of course this is a vastly oversimplified hypothetical situation, and the computer program will need to consider queue positions further down, as well as other subscribers who queued the movie later; but presumably your answer can give us all some guidance on this.
hamano
post #2  on January 25, 2008 - 4:16 PM PST  
Depends on whether Member A's first choice is available or not.
kaream
post #3  on January 25, 2008 - 5:25 PM PST  
:-)

Well, that makes sense. Let's assume it isn't -- then what?
NLee
post #4  on January 26, 2008 - 12:24 AM PST  
Member B will get the movie, due to the fact that he placed the movie at a higher priority slot#. The date factor won't come into play unless two members have the movie at the same slot#.
kaream
post #5  on January 26, 2008 - 10:50 AM PST  
Ah. Thanks -- that's the logical answer. Are you reasonably sure that's the way the program is actually set up?
NLee
post #6  on January 26, 2008 - 1:04 PM PST  
Based on whatever little info that was disclosed by GC staffs, this is how the movie allocation system supposed to work. It seems consistent with my observations, too.
EmpressStephanie
post #7  on January 27, 2008 - 10:50 AM PST  
Seems like the date should matter. Especially for someone like me because the first 15 things in my queue are the DVDs of a series so I have it set up as a personal series. Am I getting penalized for having those DVDs in my queue because they cause everything else to be way further down in my queue. (I hope that makes sense.)
NLee
post #8  on January 27, 2008 - 8:33 PM PST  
You don't need to put everything in your 'personal series' at the top of you queue. For example, say you are waiting to see volume 3 of Inu Yasha, just put that one title at the top, and keep the rest of the series much lower on your queue.
hamano
post #9  on January 27, 2008 - 9:32 PM PST  
I think Member A should still get it, because my policy is always "Ladies First"... I believe in equality for women, but I don't see any harm in quaint old-fashioned good manners.
kaream
post #10  on January 28, 2008 - 3:01 AM PST  
> On January 26, 2008 - 12:24 AM PST NLee wrote:
> ---------------------------------
> Member B will get the movie, due to the fact that he placed the movie at a higher priority slot#. The date factor won't come into play unless two members have the movie at the same slot#.
> ---------------------------------


In this case, Underdog's frequent admonition to arrange your queue without regard to color bars makes much more sense.

And thanks for the 'personal series' tip.
EmpressStephanie
post #11  on January 28, 2008 - 11:23 AM PST  
> On January 27, 2008 - 8:33 PM PST NLee wrote:
> ---------------------------------
> You don't need to put everything in your 'personal series' at the top of you queue. For example, say you are waiting to see volume 3 of Inu Yasha, just put that one title at the top, and keep the rest of the series much lower on your queue.
>
> ---------------------------------

NLee - I don't know if maybe I'm just over-sensitive or maybe I misinterpret your comments because its difficult to ascertain intent or tone online but it seems that anytime I have a question or complaint you tend come back with some over simplified snippy comment that is neither helpful nor a solution to whatever it is I'm saying. One time that comes to mind was when I made a general comment, not even really a complaint, about how all my DVDs were in transit and it just so happened that all my rare color DVDs turned green during that time and you said something along the lines of too bad so sad for me because it's my fault I wasted my quick returns. Maybe I get on your nerves or something but really I can do without that kind of stuff. And I apologize ahead of time if I misinterpreted what you said and took it negatively when you didn't mean it that way.

As far as for your suggestion -

No - under the current system I do have to keep my PS stuff together at the top because most of the personal series stuff I want to see are also rare color bar DVDs. So if its not higher up on the list I'll NEVER get it but still I'm precluded from getting anything after the first DVD on the personal series list if the first isn't sent out to me. So basically everything under the first disc in a PS is null, it might as well not even be on the list.

For example, I've had Kodocha disc two (an orange bar disk) on my list as number 1 for upwards of 3 weeks now, that whole series has 13 DVDs 3 of which of rare color bars. So using the 'date added + number in queue' equation hurts me. The first disc I have after that series is in my 13th slot and happens to also be orange, in fact everything I have from 13 to about 21 is red or orange. Pretty much anyone that has those DVDs higher on their queue than I do will always get it first regardless of how long ago I added those DVDs.

All I'm saying is that GC should treat a PS as a single unit so that the DVD that is in slot 13 will be seen by the program that decides who gets what when as equivalent to a DVD in slot 2. I don't think that's ridiculous or stupid.
underdog
post #12  on January 28, 2008 - 11:26 AM PST  
> On January 26, 2008 - 12:24 AM PST NLee wrote:
> ---------------------------------
> Member B will get the movie, due to the fact that he placed the movie at a higher priority slot#. The date factor won't come into play unless two members have the movie at the same slot#.
> ---------------------------------

NLee's correct here. Put the movie you want the most at #1 in your queue. Put movies you want in general in your queue as soon as you find them on our site, including not yet released titles. (But don't put not yet released titles at #1 in your queue until they're actually out.) That's all I got. :-)

kaream
post #13  on January 28, 2008 - 1:32 PM PST  
> On January 28, 2008 - 11:26 AM PST underdog wrote:
> ---------------------------------
(But don't put not yet released titles at #1 in your queue until they're actually out.)
> ---------------------------------

Yeah, that's a mistake I was making. Thanks.
kaream
post #14  on December 19, 2011 - 11:28 PM PST  
> On January 28, 2008 - 11:26 AM PST underdog wrote:
> ---------------------------------
> > On January 26, 2008 - 12:24 AM PST NLee wrote:
> > ---------------------------------
> > Member B will get the movie, due to the fact that he placed the movie at a higher priority slot#. The date factor won't come into play unless two members have the movie at the same slot#.
> > ---------------------------------
>
> NLee's correct here. Put the movie you want the most at #1 in your queue. Put movies you want in general in your queue as soon as you find them on our site, including not yet released titles. (But don't put not yet released titles at #1 in your queue until they're actually out.) That's all I got. :-)
>
>
> ---------------------------------


I'm going to resurrect this thread now (where I obviously confused the question instead of having two subscribers, both with the wanted movie in their top slots), because back in 2008 I thought I understood what was meant by "the date factor", but now in light of this Support email I'm not so sure any more:

> On October 17, 2011 - 4:48 PM PDT Silencio wrote:
> ---------------------------------
> I went through my Inbox because something was funny about Supports response to my complaint. Turns out it was a verbatim Copy & Paste response that they had sent me a few years ago.
>
> Here's the response:
>
> So here is how it works:
>
> The color bar is an estimation based on how many copies we have when compared with demand. Then there is what we call a "master queue" for each title, which everyone who picks the movie (let's just say for example King Kong) gets inserted into. If ten people total have selected King Kong, and I was the 6th person to select it and place it in my queue, I would receive a copy after all 5 ahead of me have received theirs. This sounds simple, but when you take into account customers damaging and losing discs, and more often keeping them for extended periods of time, the wait periods can get a little skewed. Also, if I am 1st in line to get King Kong, but I also have other titles above it in my queue (say King Kong is 5th, and my top 4 are green), then I will be shipped the highest ranked available movie. The system examines the first 100 titles in queue, so what I'd recommend is keeping low availability titles at the top (closer to 1) and leaving a lot of green titles within the 1-100 range. That way, when you are up to get that super rare Kurosawa flick, you have it higher up, and are thus shipped the rare movie, instead of the green title below it. Anything else I can help with?
>
> Best Wishes,
>
> ------------
>
> I have major issues with this beyond the complete lack of care by Greencine to not even respond to my actual email.
>
> 1 - If this is true, then how do titles which are Green suddenly become Orange or Blue??
>
> 2 - How does it make sense that I have to wait for everyone else who has previously requested a certain film to receive it before me. What if each of those people has the film at #50? That would mean I would have to wait YEARS for my turn?
>
>
> Why doesn't anyone fix this broken system?? There are multiple people in this thread who are paying Greencine and Greencine is doing nothing other than sending canned responses of "Well, pick more Green films!" That is not a solution!
>
> Someone, please address this!
>
> ---------------------------------


So is this true, and it's me who has been misinterpreting all along exactly what was meant by the "date"?

I thought it was the date in your top slot -- but is it actually the date anywhere in your queue? So if I have "Hard-To-Find-Movie" in my top slot, but someone else put this movie in their queue the day before me, in their slot #50, I have to wait for her to go through 50 rentals before it will come to me?

It's clear that this Support email and underdog's post directly contradict each other in terms of how best to organize a queue.

And I certainly don't understand the apparent reluctance of GC to clarify this question. Is it a secret? I can't imagine how it could possibly make any difference to GreenCine's operations, other than making GC subscribers happier, which after all seems to be the point.

Cinenaut
post #15  on December 21, 2011 - 9:52 AM PST  
> On December 19, 2011 - 11:28 PM PST kaream wrote:
> I thought it was the date in your top slot -- but is it actually the date anywhere in your queue? So if I have "Hard-To-Find-Movie" in my top slot, but someone else put this movie in their queue the day before me, in their slot #50, I have to wait for her to go through 50 rentals before it will come to me?
> ---------------------------------

Yikes, I hope that's not the way it works.

weezy
post #16  on December 21, 2011 - 12:54 PM PST  
Oh goodness, reading the CS-ers response to you and your interpretation are confusing. Underdog's answer is closest to how our system works. I think what the CS-er was trying to say is if you're first in line for a movie but it's not #1 on your list, it will go to the person who has it #1 on their list first so long as you you have other items, higher in your queue that are available.

This situation would not happen: "So if I have "Hard-To-Find-Movie" in my top slot, but someone else put this movie in their queue the day before me, in their slot #50, I have to wait for her to go through 50 rentals before it will come to me?" - The rank in your queue DOES matter.
kaream
post #17  on December 21, 2011 - 1:45 PM PST  
OK, thanks very much for the clarification, weezy.

If, according to Silencio at his post #10 in the Seriously, something needs to be done about the Color Code System! thread, Customer Support is sending out a canned form letter that at the very least is ambiguous and confusing if not actually misleading, perhaps that letter ought to be looked at and rephrased:


> ---------------------------------
> On October 17, 2011 - 4:48 PM PDT Silencio wrote:
> ---------------------------------
>
> The system s BROKEN.
>
> I went through my Inbox because something was funny about Supports response to my complaint. Turns out it was a verbatim Copy & Paste response that they had sent me a few years ago.
>
> Here's the response:
>
> So here is how it works:
>
> The color bar is an estimation based on how many copies we have when compared with demand. Then there is what we call a ‚¨Smaster queue‚¨ for each title, which everyone who picks the movie (let‚¨"s just say for example King Kong) gets inserted into. If ten people total have selected King Kong, and I was the 6th person to select it and place it in my queue, I would receive a copy after all 5 ahead of me have received theirs. This sounds simple, but when you take into account customers damaging and losing discs, and more often keeping them for extended periods of time, the wait periods can get a little skewed. Also, if I am 1st in line to get King Kong, but I also have other titles above it in my queue (say King Kong is 5th, and my top 4 are green), then I will be shipped the highest ranked available movie. The system examines the first 100 titles in queue, so what I‚¨"d recommend is keeping low availability titles at the top (closer to 1) and leaving a lot of green titles within the 1-100 range. That way, when you are up to get that super rare Kurosawa flick, you have it higher up, and are thus shipped the rare movie, instead of the green title below it. Anything else I can help with?
>
> Best Wishes,
>
> ------------
>
> I have major issues with this beyond the complete lack of care by Greencine to not even respond to my actual email.
> ---------------------------------


I'm relieved to know that GreenCine's priority system is not a closely held secret, that the above is not an accurate description, and that the system actually works pretty well for all subscribers. This will give everyone a better idea of how best to arrange their queues.

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