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1063

Lost DVDs and no response
Topic by: JPolchowski
Posted: August 12, 2009 - 12:41 PM PDT
Last Reply: August 14, 2009 - 11:06 AM PDT

author topic: Lost DVDs and no response
JPolchowski
post #1  on August 12, 2009 - 12:41 PM PDT  
I never received 2 DVDs that were said to be sent on July 25th, nearing 3 weeks now. I have e-mailed support twice, on the 4th and the 9th, and haven't received any e-mail replies or anything. Is there any other way to get in contact with support since I'm pretty much paying for nothing right now?
weezy
post #2  on August 12, 2009 - 4:30 PM PDT  
Sorry to hear we haven't gotten back to you - I've marked your missing shipments as "lost." Thanks for your patience!
Phasmatrope
post #3  on August 13, 2009 - 4:06 PM PDT  
> On August 12, 2009 - 4:30 PM PDT weezy wrote:
> ---------------------------------
> Sorry to hear we haven't gotten back to you - I've marked your missing shipments as "lost." Thanks for your patience!
> ---------------------------------

Yeah, not to sound like a plant or anything JPol, but they're usually pretty good here getting back to people. I've noticed a few delays lately--I had a movie that inexplicably showed up some 9 days after it was reported sent; normally they just take around 48 hours--but for all I know that could have as much to do with the current state of the postal service (and our country as a whole).
janeskid
post #4  on August 14, 2009 - 11:06 AM PDT  
> On August 13, 2009 - 4:06 PM PDT Phasmatrope wrote:
> ---------------------------------
some 9 days after it was reported sent; normally they just take around 48 hours--but for all I know that could have as much to do with the current state of the postal service
> ---------------------------------

We've another thread nearby on recent USPS problems. In this other thread I noted I had received one with penciled markings on it indicating it had gone to another state first.

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