GREEN CINE Already a member? login
 Your cart
Help
Advanced Search
- Genres
+ Action
+ Adult
+ Adventure
+ Animation
+ Anime
+ Classics
+ Comedies
+ Comic Books
+ Crime
  Criterion Collection
+ Cult
+ Documentary
+ Drama
+ Erotica
+ Espionage
  Experimental/Avant-Garde
+ Fantasy
+ Film Noir
+ Foreign
+ Gay & Lesbian
  HD (High Def)
+ Horror
+ Independent
+ Kids
+ Martial Arts
+ Music
+ Musicals
  Pre-Code
+ Quest
+ Science Fiction
  Serials
+ Silent
+ Sports
+ Suspense/Thriller
  Sword & Sandal
+ Television
+ War
+ Westerns


Public Discussions

topics
GreenCine General
Feedback
Have suggestions, criticism or praise for the GreenCine community? Post them here. Please maintain a sense of decorum here.
1064

subscription plans
Topic by: skybrian
Posted: March 24, 2003 - 8:18 PM PST
Last Reply: April 30, 2003 - 11:51 AM PDT

author topic: subscription plans
skybrian
post #1  on March 24, 2003 - 8:18 PM PST  
I decided to increase my subscription plan and it's kind of annoying to wait 3 weeks for it to take effect. Couldn't you folks pro-rate it or something? After all it's more business...
ggsuperhero
post #2  on March 25, 2003 - 9:33 AM PST  
I will forward this note to support@greencine.com. They will take care of your account and answer any other questions you might have. Thanks.
jeffgross
post #3  on April 29, 2003 - 8:23 PM PDT  
I think this is a policy Greencine should change. It seems to me if a customer wants to do more business with you, you shouldn't make them wait. I just upgraded my account and have to wait 3 1/2 weeks for the change to take affect.

In the cancellation policy thread Dennis stated "we try to match or beat the competition especially in the customer service category". I know with NetFlix when you change plans, it is effective immediately. They will ship an extra discs out that day. Any portion of the month between upgrading and billing date is free.

It seems to me that if you are going to match competitors policies for customer downgrading or cancelling, you should also do so for customers upgrading.
Dwoodwoo
post #4  on April 30, 2003 - 11:47 AM PDT  
Actually, I agree. Some of this has been a technical issue, believe it or not...from a business standpoint, we approved a policy to match the trial plans of other service (cough, netf***, cough) but there was some inflexibility in the way the trial plan was coded so it's taking some time to make the change. We're evaluating a likewise change to the upgrade (which is a specification I've never liked, by the way, but even as one of the chiefs of this business, you have make compromises with what we could build to get our system up and running) to see if we can make the upgrade immediate.

I'll let you know more as it develops.

best regards--

dennis!
Dennis Woo
Managing Partner, GreenCine
dwoo@greencine.com
http://www.greencine.com



> On April 29, 2003 - 8:23 PM PST jeffgross wrote:
> ---------------------------------
> I think this is a policy Greencine should change. It seems to me if a customer wants to do more business with you, you shouldn't make them wait. I just upgraded my account and have to wait 3 1/2 weeks for the change to take affect.
>
> In the cancellation policy thread Dennis stated "we try to match or beat the competition especially in the customer service category". I know with NetFlix when you change plans, it is effective immediately. They will ship an extra discs out that day. Any portion of the month between upgrading and billing date is free.
>
> It seems to me that if you are going to match competitors policies for customer downgrading or cancelling, you should also do so for customers upgrading.
> ---------------------------------

Dwoodwoo
post #5  on April 30, 2003 - 11:51 AM PDT  
By the way, we're having someone in our customer support looking at this to help you out.

dennis!


> On March 24, 2003 - 8:18 PM PST skybrian wrote:
> ---------------------------------
> I decided to increase my subscription plan and it's kind of annoying to wait 3 weeks for it to take effect. Couldn't you folks pro-rate it or something? After all it's more business...
>
> ---------------------------------

about greencine · donations · refer a friend · support · help · genres
contact us · press room · privacy policy · terms · sitemap · affiliates · advertise

Copyright © 2005 GreenCine LLC. All rights reserved.
© 2006 All Media Guide, LLC. Portions of content provided by All Movie Guide®, a trademark of All Media Guide, LLC.