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1062

To Renew or Not to Renew
Topic by: FGaipa
Posted: May 31, 2013 - 7:33 PM PDT
Last Reply: June 25, 2013 - 7:05 PM PDT

page  1  2      prev | next
author topic: To Renew or Not to Renew
FGaipa
post #1  on May 31, 2013 - 7:33 PM PDT  
In a week or so, when my new credit card expiration date turns up in the mail, I'm going to have to decide whether to keep or ditch GreenCine.

Last time you mailed me a disc was March 18. I returned it March 19. Weird Noir Disc 1 has been green in my queue back into last year and still is.

The usual GC crack is, "Please add some availability green titles to your queue so we can send you something."

I never add anything to my queue that I can get overnight any night (or else stream) from the big company you'd rather I not name. Why on earth would I? You're not a charity. You don't have pledge drives. And as someone else said recently in these forums, adding several green pretty much guarantees no months-or-years-old blue, yellow, orange will be sent.

For the past I don't know how long, everything I've added to my queue, including probably everything red through green that is in it now, I've added from your GreenCine Dispatches. A significant portion of the items I've received and watched over the past year or two have been Criterion Eclipse box sets. The big company ignores these. You have always, or at least often, carried them, and that has kept me with you.

GreenCine Dispatch appears to be dead, and without it I've overlooked some Eclipse releases. When Horror Came to Shochiku I bought with a gift card, after I mistakenly searched GC for each title instead of for Eclipse Series 37 and thought you didn't have it.

Can you give me any reason in this world to renew my paltry one-out when the time comes next week?

thanks
fg
kaream
post #2  on May 31, 2013 - 10:28 PM PDT  
I guess I'm glad to know I'm not the only one. My last GC shipment was March 15, received 3/18, returned 3/19, and checked back in on 3/22. I just rolled over into a new month (also on 1-out), having long pondered exactly the same question of whether it's time to cancel yet, but if nothing comes in the next couple of weeks I'm out of here.

I sometimes get out-of-print movies from cafedvd; I'm sure they're struggling, and seem not to have bought anything new for quite a while, but they still have stuff that's long gone from other sources. This is per transaction rather than membership. Or checking with your local library, depending on where you live - but of course their budgets are all shot to hell now too.

Maybe you and I and a few other regulars like Cinenaut and shiftless could get in touch with each other to set up an informal Criterion-swapping "club" for sharing purchase costs on titles that NF doesn't want to fool with. I guess this would require a leap of faith on other people's good faith in participating, and not taking forever to watch a movie. For instance a few days ago I bought a Korean R0 NTSC copy of the 1941 Mizoguchi "47 Ronin", and I have a bunch of other titles I could lend out. Some are R2s or R4s, so people would need to know if they can play these.


FGaipa
post #3  on June 1, 2013 - 7:25 PM PDT  
I've heard that HULU does Criterion and Eclipse, but haven't had time to check it out. Does anyone here know?

fg

> On May 31, 2013 - 10:28 PM PDT kaream wrote:
> ---------------------------------
> I guess I'm glad to know I'm not the only one. My last GC shipment was March 15, received 3/18, returned 3/19, and checked back in on 3/22. I just rolled over into a new month (also on 1-out), having long pondered exactly the same question of whether it's time to cancel yet, but if nothing comes in the next couple of weeks I'm out of here.
>
> I sometimes get out-of-print movies from cafedvd; I'm sure they're struggling, and seem not to have bought anything new for quite a while, but they still have stuff that's long gone from other sources. This is per transaction rather than membership. Or checking with your local library, depending on where you live - but of course their budgets are all shot to hell now too.
>
> Maybe you and I and a few other regulars like Cinenaut and shiftless could get in touch with each other to set up an informal Criterion-swapping "club" for sharing purchase costs on titles that NF doesn't want to fool with. I guess this would require a leap of faith on other people's good faith in participating, and not taking forever to watch a movie. For instance a few days ago I bought a Korean R0 NTSC copy of the 1941 Mizoguchi "47 Ronin", and I have a bunch of other titles I could lend out. Some are R2s or R4s, so people would need to know if they can play these.
>
>
>
> ---------------------------------

kaream
post #4  on June 2, 2013 - 11:25 AM PDT  
Hulu does list some Criterions, but I didn't investigate further.

My problem is that streaming doesn't work for me at all, on my older equipment - it keeps breaking off the play stream to buffer some more, so I need actual DVDs. (I also need either subtitles or CCs, even for English dialog. NF streaming strips these out, so again for this reason I can't use it.) Plus, I'm interested in weird stuff such as Miss Mend, for instance, or Treasures From AFA, or Saved From The Flames, that GC claims to have, but NF will never carry. So for me it isn't only Criterion and Eclipse.

A lot of all this stuff can be bought at pretty reasonable prices from Amazon marketplace vendors, but still, I certainly can't go around buying everything I'd like to see. That's why I thought that if several people had similar or overlapping interests, some sort of mutual buy-and-lend system could be set up.


> On June 1, 2013 - 7:25 PM PDT FGaipa wrote:
> ---------------------------------
> I've heard that HULU does Criterion and Eclipse, but haven't had time to check it out. Does anyone here know?
>
> fg
>
FGaipa
post #5  on June 2, 2013 - 6:31 PM PDT  
I don't know whether this will help, but I used to stream via TIVO with a lot of break-offs as you describe. Now I stream on a PS3 with no break-offs at all. The is with no change as all in my DSL subscription. The message I guess is that the problem can lie in the equipment rather than the signal, so you may be right that it's your older equipment.



> On June 2, 2013 - 11:25 AM PDT kaream wrote:
> ---------------------------------
> Hulu does list some Criterions, but I didn't investigate further.
>
> My problem is that streaming doesn't work for me at all, on my older equipment - it keeps breaking off the play stream to buffer some more, so I need actual DVDs. (I also need either subtitles or CCs, even for English dialog. NF streaming strips these out, so again for this reason I can't use it.) Plus, I'm interested in weird stuff such as Miss Mend, for instance, or Treasures From AFA, or Saved From The Flames, that GC claims to have, but NF will never carry. So for me it isn't only Criterion and Eclipse.
>
> A lot of all this stuff can be bought at pretty reasonable prices from Amazon marketplace vendors, but still, I certainly can't go around buying everything I'd like to see. That's why I thought that if several people had similar or overlapping interests, some sort of mutual buy-and-lend system could be set up.
>
>
> > On June 1, 2013 - 7:25 PM PDT FGaipa wrote:
> > ---------------------------------
> > I've heard that HULU does Criterion and Eclipse, but haven't had time to check it out. Does anyone here know?
> >
> > fg
> >
>
> ---------------------------------

kaream
post #6  on June 2, 2013 - 7:35 PM PDT  
Thanks for the tip, but even so, streaming doesn't work for me - I'm pretty tied in to my hardware; if I don't get subtitles or CCs I have to keep backing up for the dialog; I like to listen to commentaries when they're interesting; and I always check the extras to see which ones might be worthwhile.

If you or anyone would have any interest in mailing DVDs around to share back and forth, send me a "private mail" message. As of now, I'm planning to stick around at GC only for another couple of weeks.


> On June 2, 2013 - 6:31 PM PDT FGaipa wrote:
> ---------------------------------
> I don't know whether this will help, but I used to stream via TIVO with a lot of break-offs as you describe. Now I stream on a PS3 with no break-offs at all. The is with no change as all in my DSL subscription. The message I guess is that the problem can lie in the equipment rather than the signal, so you may be right that it's your older equipment.
>
Blumphf
post #7  on June 3, 2013 - 6:58 AM PDT  
FGaipa...I totally sympathize with you and I am of the same predicament because of my queue total of just over 250 titles, only 8 are Green left remaining. About half of the non-Greens on my queue have been there for OVER A YEAR, and not only do they not ship, they don't ever change color, either.

I am NOT going to add titles to my queue just for the sake of GC having something to send me. As far as I'm concerned, if they want to keep me as a customer, then start sending me the titles you CLAIM you have--I've waited patiently for them for years now. Where the hell are they?!?! If you no longer have them, then remove them from your damn inventory already; by dangling them as enticement when in truth they are really not available basically boils down to a bait-and-switch scheme, and it's despicable.

I don't know if anyone at GC bothers to read these posts (or even cares), but in about a month when I'm at about 3 Greens left, I'm going to send GC an email and inform them that my continuing membership will depend on whether I start receiving any of these (250!) titles. I will give them a 3 business day wait and if nothing is shipped, then I too am history here.

btw, i have about 300 Criterion titles and would be willing to "trade" for hard-to-find discs if anyone's interested. You can reach me at my name here at hotmail.
FGaipa
post #8  on June 3, 2013 - 7:36 PM PDT  
Just for the record (sent to billing):

With respect to the repeated messages about my VISA card expiring. Last week I reported illicit charges to my VISA account. My new card with a new number and updated expiration date will arrive sometime in the next five days. I can already view it online, but only the "last four," and they will not give me the entire number over the phone. When it arrives, I will make the decision whether to renew.

You've sent me nothing since March 18 yet continued to charge me (not at all the first such time GC has taken this "free ride"), so these five days shouldn't be a big issue.

thank you,

fg

> On May 31, 2013 - 7:33 PM PDT FGaipa wrote:
> ---------------------------------
> In a week or so, when my new credit card expiration date turns up in the mail, I'm going to have to decide whether to keep or ditch GreenCine.
>
> Last time you mailed me a disc was March 18. I returned it March 19. Weird Noir Disc 1 has been green in my queue back into last year and still is.
>
> The usual GC crack is, "Please add some availability green titles to your queue so we can send you something."
>
> I never add anything to my queue that I can get overnight any night (or else stream) from the big company you'd rather I not name. Why on earth would I? You're not a charity. You don't have pledge drives. And as someone else said recently in these forums, adding several green pretty much guarantees no months-or-years-old blue, yellow, orange will be sent.
>
> For the past I don't know how long, everything I've added to my queue, including probably everything red through green that is in it now, I've added from your GreenCine Dispatches. A significant portion of the items I've received and watched over the past year or two have been Criterion Eclipse box sets. The big company ignores these. You have always, or at least often, carried them, and that has kept me with you.
>
> GreenCine Dispatch appears to be dead, and without it I've overlooked some Eclipse releases. When Horror Came to Shochiku I bought with a gift card, after I mistakenly searched GC for each title instead of for Eclipse Series 37 and thought you didn't have it.
>
> Can you give me any reason in this world to renew my paltry one-out when the time comes next week?
>
> thanks
> fg
> ---------------------------------

kaream
post #9  on June 3, 2013 - 9:57 PM PDT  
> On June 3, 2013 - 7:36 PM PDT FGaipa wrote:
> ---------------------------------
> Just for the record (sent to billing):
> ---------------------------------

Frank, where did you find an email address for GC "billing"?

I've sent the following to support@greencine:

Subject: kaream cancellation of account as of June 26

My GreenCine account is currently paid through June 25 2013. I will remain an active subscriber through that date.

The most recent disc sent to me was shipped March 15, and received back by GreenCine on March 22.

If I have not been shipped any further DVDs from my queue by June 25, consider my account cancelled as of that date, and DO NOT PROCESS ANY FURTHER CHARGES on June 26 or thereafter. Thank you.

However, if any DVD from my queue will be shipped before June 26, then I will continue my subscription until further notice.

--kaream
kaream
post #10  on June 3, 2013 - 10:00 PM PDT  
> On June 3, 2013 - 6:58 AM PDT Blumphf wrote:
> ---------------------------------
> btw, i have about 300 Criterion titles and would be willing to "trade" for hard-to-find discs if anyone's interested. You can reach me at my name here at hotmail.
> ---------------------------------

I would certainly be interested. I'll try your email.
FGaipa
post #11  on June 3, 2013 - 10:28 PM PDT  
> On June 3, 2013 - 9:57 PM PDT kaream wrote:

>
> Frank, where did you find an email address for GC "billing"?


It was this link off their "Your credit card failed" email:

https://www.dslextreme.com/support/contact

"Billing Department"


fg

kaream
post #12  on June 3, 2013 - 11:08 PM PDT  
Thank you. I'm not sure "support" emails ever get read.


> On June 3, 2013 - 10:28 PM PDT FGaipa wrote:
> ---------------------------------
> > On June 3, 2013 - 9:57 PM PDT kaream wrote:
>
> >
> > Frank, where did you find an email address for GC "billing"?
>
>
> It was this link off their "Your credit card failed" email:
>
> https://www.dslextreme.com/support/contact
>
> "Billing Department"
>
>
> fg
>
>
> ---------------------------------

kaream
post #13  on June 4, 2013 - 1:54 PM PDT  
> On June 3, 2013 - 11:08 PM PDT kaream wrote:
> ---------------------------------
> Thank you. I'm not sure "support" emails ever get read.
>
> ---------------------------------

Hey hey.

1) Paul did respond to my support email. And

2) I also actually got a "shipped" email - they're really going to send me a movie!
Cinenaut
post #14  on June 5, 2013 - 8:26 AM PDT  
I'm still finding veins of green bar movies to mine. I'm getting my movies right on time, and as you've found, support does generally answer their emails after within a day or two.

On the down side, I haven't seen [i]any[/i] non-green movies ship in a while, and I have a few green ones that aren't shipping.
shiftless
post #15  on June 5, 2013 - 9:51 AM PDT  
Yeah customer service emails have been timely and fine for me, no complaints there at all. I only have about 10 greens left in my queue, I've been deliberately winding down my queue for months now. I might try a one-out plan for a couple months when they're gone just to see, but after that I plan on suspending my account.

And except for the last couple of weeks I had a good track record of getting occasional non-greens (my selections are not that obscure though), but I agree that some of the non-greens that have been in there for years are likely not available and I wish they would update their catalog in a more accurate fashion.

kaream
post #16  on June 7, 2013 - 11:24 AM PDT  
Question: Today I received my first disc from GC since March. As usual, the mailer was pretty torn up.

What was different, and surprising to me, is that the printed "First Class Mail US Postage Paid 24-7 Internet" in the corner of the mailer was covered over by a Forever stamp.

What might this mean? Have other subscribers been receiving mailers with affixed postage stamps recently? Is 24-7 dba GreenCine now shipping so few discs that they've lost or canceled their prepaid contract with USPS?
FGaipa
post #17  on June 7, 2013 - 12:28 PM PDT  
Ditto your entire post, except that I received my first since March yesterday or the day before, I forget. Same torn-up mailer, stamp, etc.

Question is, would we each have received a disc if it were not for this thread?

fg

> On June 7, 2013 - 11:24 AM PDT kaream wrote:
> ---------------------------------
> Question: Today I received my first disc from GC since March. As usual, the mailer was pretty torn up.
>
> What was different, and surprising to me, is that the printed "First Class Mail US Postage Paid 24-7 Internet" in the corner of the mailer was covered over by a Forever stamp.
>
> What might this mean? Have other subscribers been receiving mailers with affixed postage stamps recently? Is 24-7 dba GreenCine now shipping so few discs that they've lost or canceled their prepaid contract with USPS?
> ---------------------------------

kaream
post #18  on June 7, 2013 - 1:37 PM PDT  
Just a reminder about the torn-up mailers:

You really want your returns to get back safely to GC, and that's why I always slather mine with clear packing tape all around before I put them back in the mail.
Blumphf
post #19  on June 11, 2013 - 5:31 AM PDT  
> On June 7, 2013 - 1:37 PM PDT kaream wrote:
> ---------------------------------
> Just a reminder about the torn-up mailers:
>
> You really want your returns to get back safely to GC,



I've also been receiving mailings that have a single first-class forever stamp on the envelope, meaning that instead of being shipped as a non-machinable letter (which would require an additional charge of twenty cents), GC gets to send their mailings at the cheapest rate just like their main competitor (NF) does.

The downside of this is that the Post Office is aware that NF mailings are allowed the break on postage even though technically they are non-machinable letters, but the PO knows not to run them through letter processing equipment which slightly bend the envelopes. But GC obviously isn't as well known to all Postal employees so occasionally I bet some of their mailings get stuck and damaged in the machines since they're treated like a regular letter.

This is probably a big reason whay a lot of their inventory is AWOL, because it got broke in transit.

lioninoil
post #20  on June 25, 2013 - 12:04 AM PDT  
⬢ Latest mailing: 30 May
⬢ "received" notice: 6 June
⬢ nothing since
⬢ e-mailed "support" and "customerservice" tonight about whether I should be concerned
... but I *am* concerned, mainly that GC is going the way of Blockbuster, whom I abandoned last year. Seriously, is the DVD rental business so bad that nobody shives a git any more??
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