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Have suggestions, criticism or praise for the GreenCine community? Post them here. Please maintain a sense of decorum here.
1063

GreenCine is too slow
Topic by: johnnyorbit
Posted: February 24, 2004 - 8:24 AM PST
Last Reply: June 25, 2007 - 5:09 PM PDT

page  1  2  3  4      prev | next
author topic: GreenCine is too slow
johnnyorbit
post #1  on February 24, 2004 - 8:24 AM PST  
If GreenCine touts itself as an altenative replacement to NetFlix then they should reduce their monthly fee by 50%. I am going on my first month and am getting at least half the number of movies now than I had with NetFlix due to SLOW sending and receiving by GreenCine.

I like the selection here, but if you can never watch it why bother? After waiting so long I can just go buy it for the price!

I will be going back to NetFlix in a week. I just did a random search on both sites from my queue and all the titles selected were at NetFlix and were available to ship. Speaking of that, GreenCine search is not very good--I have to try a couple of different ways to find a title. Netflix (during my comparison) each title came up immediately.

I like the idea of GreenCine and will check back in a year or so.
Bishonen9001
post #2  on February 24, 2004 - 12:05 PM PST  
Unfortunately, the biggest problem with the service---shipping delays--- seems to have gotten a bit worse, not better since I joined last year. To GC's credit, customer service has been responsive and helpful, to the extent that they CAN help.

GC's a great idea, but ultimately it's a question of whether or not you want to invest your $$$ in them while their problems with the USPS (and title availability) are being resolved...I can't knock what they're trying to do, but I'm on the fence about keeping my membership.

> On February 24, 2004 - 8:24 AM PST johnnyorbit wrote:
> ---------------------------------
> If GreenCine touts itself as an altenative replacement to NetFlix then they should reduce their monthly fee by 50%. I am going on my first month and am getting at least half the number of movies now than I had with NetFlix due to SLOW sending and receiving by GreenCine.
>
> I like the selection here, but if you can never watch it why bother? After waiting so long I can just go buy it for the price!
>
> I will be going back to NetFlix in a week. I just did a random search on both sites from my queue and all the titles selected were at NetFlix and were available to ship. Speaking of that, GreenCine search is not very good--I have to try a couple of different ways to find a title. Netflix (during my comparison) each title came up immediately.
>
> I like the idea of GreenCine and will check back in a year or so.
> ---------------------------------

Lowkus
post #3  on March 6, 2004 - 3:54 PM PST  
I agree with the suggestion that they cut their costs in half. I'm in the Seattle area, and so the turn around is supposed to be one to three days. I sent a disc back to them last Tuesday afternoon (I dropped it directly at the Post Office), and then GC didn't register the DVD's as being returned until Saturday afternoon... that's a four day delay and I'm only two states away from their hub! I'm not living in the sticks either, so the turnaround on this whole thing is pretty ridiculous. I'm not sure how much longer I'm going to continue with this whole system... they really need to do something about the shipping delays or change their pricing structure dramatically.

> On February 24, 2004 - 12:05 PM PST Bishonen9001 wrote:
> ---------------------------------
> Unfortunately, the biggest problem with the service---shipping delays--- seems to have gotten a bit worse, not better since I joined last year. To GC's credit, customer service has been responsive and helpful, to the extent that they CAN help.
>
> GC's a great idea, but ultimately it's a question of whether or not you want to invest your $$$ in them while their problems with the USPS (and title availability) are being resolved...I can't knock what they're trying to do, but I'm on the fence about keeping my membership.
>
> > On February 24, 2004 - 8:24 AM PST johnnyorbit wrote:
> > ---------------------------------
> > If GreenCine touts itself as an altenative replacement to NetFlix then they should reduce their monthly fee by 50%. I am going on my first month and am getting at least half the number of movies now than I had with NetFlix due to SLOW sending and receiving by GreenCine.
> >
> > I like the selection here, but if you can never watch it why bother? After waiting so long I can just go buy it for the price!
> >
> > I will be going back to NetFlix in a week. I just did a random search on both sites from my queue and all the titles selected were at NetFlix and were available to ship. Speaking of that, GreenCine search is not very good--I have to try a couple of different ways to find a title. Netflix (during my comparison) each title came up immediately.
> >
> > I like the idea of GreenCine and will check back in a year or so.
> > ---------------------------------
>
>
> ---------------------------------

sinisterguffaw
post #4  on March 7, 2004 - 2:48 AM PST  
Here's the thing... (and it's been said before, as this seems to be a common occurance)

Greencine is going through growing pains. The membership has recently surged higher, and therefore they have run into some issues regarding shipping time and availiability of titles. However, some people have left over these issues (and I cast no stones), and that keeps GC at this plateau making additional distribution centers too costly a venture to pursue unless they can keep members in areas to justify such an expense. So if 100 people quit GC and come back in a year, that's at least $3000 dollars they (GC) don't get, and thusly they are $3000 dollars further away from opening new distribution centers than they would've been if those 100 members would have stuck around.

But that's just the way I tend to look at it. I'm sure everything I said is completely unfounded and has nothing to do with reality. Besides, I'm not the type to be worried about turn around time. As long as I've got something to watch five days a week, I'm fine.
sinisterguffaw
post #5  on March 7, 2004 - 2:49 AM PST  
By the way, I think three batman avatars in a row by three seperate users could possibly be a new record!
Lowkus
post #6  on March 7, 2004 - 9:12 PM PST  
There is an assumption going around that GC must get and hold more subscribers in order to justify putting money into improved shipping and a larger inventory of titles. I disagree with that assumption. GC knows that they have subscribers willing to pay their rates if they improve their shipping (there are emails about it all over the place). GC shouldn't wait to have paying subscribers before they fix the shipping problem. Yes, it will cost money to fix the problem, but that's what business loans are for. GC should not expect their start-up costs to be paid by their customers... GC needs to step up to the very low risk of borrowing some money from a bank. Alternatively, if GC is desperately opposed to the useage of a loan, then they need to implement alternative shipping methodologies that will increase customer satisfaction. Right now, GC is approaching their business plan in a very hesitant and overly cautious manner. It's a bad business strategy in the technology sector, and it's going to give other companies a chance to trounce GC's market share.
JBellows
post #7  on March 7, 2004 - 9:31 PM PST  
I am responding to below...see below...the message, you know, after this one. Never mind. Anyhoo. I love it when other people tell other people how to do their business. I am a certified instructor with experience with time on applications, material published, yada yada, and I always have students tell me how to do my job. Its amazing. Really. My faith in humanity can be found in any episode of Devil Lady.

I have spoken.

> On March 7, 2004 - 9:12 PM PST Lowkus wrote:
> ---------------------------------
> There is an assumption going around that GC must get and hold more subscribers in order to justify putting money into improved shipping and a larger inventory of titles. I disagree with that assumption. GC knows that they have subscribers willing to pay their rates if they improve their shipping (there are emails about it all over the place). GC shouldn't wait to have paying subscribers before they fix the shipping problem. Yes, it will cost money to fix the problem, but that's what business loans are for. GC should not expect their start-up costs to be paid by their customers... GC needs to step up to the very low risk of borrowing some money from a bank. Alternatively, if GC is desperately opposed to the useage of a loan, then they need to implement alternative shipping methodologies that will increase customer satisfaction. Right now, GC is approaching their business plan in a very hesitant and overly cautious manner. It's a bad business strategy in the technology sector, and it's going to give other companies a chance to trounce GC's market share.
> ---------------------------------

Lowkus
post #8  on March 7, 2004 - 10:05 PM PST  
I love it when people do that too. Suggestions breed creativity, and that's a wonderful thing. Well, unless the creativity is of a violent nature, then it just sucks.

> On March 7, 2004 - 9:31 PM PST JBellows wrote:
> ---------------------------------
> I am responding to below...see below...the message, you know, after this one. Never mind. Anyhoo. I love it when other people tell other people how to do their business. I am a certified instructor with experience with time on applications, material published, yada yada, and I always have students tell me how to do my job. Its amazing. Really. My faith in humanity can be found in any episode of Devil Lady.
>
> I have spoken.
>
> > On March 7, 2004 - 9:12 PM PST Lowkus wrote:
> > ---------------------------------
> > There is an assumption going around that GC must get and hold more subscribers in order to justify putting money into improved shipping and a larger inventory of titles. I disagree with that assumption. GC knows that they have subscribers willing to pay their rates if they improve their shipping (there are emails about it all over the place). GC shouldn't wait to have paying subscribers before they fix the shipping problem. Yes, it will cost money to fix the problem, but that's what business loans are for. GC should not expect their start-up costs to be paid by their customers... GC needs to step up to the very low risk of borrowing some money from a bank. Alternatively, if GC is desperately opposed to the useage of a loan, then they need to implement alternative shipping methodologies that will increase customer satisfaction. Right now, GC is approaching their business plan in a very hesitant and overly cautious manner. It's a bad business strategy in the technology sector, and it's going to give other companies a chance to trounce GC's market share.
> > ---------------------------------
>
>
> ---------------------------------

athaler
post #9  on March 7, 2004 - 11:42 PM PST  
I just joined GC and I live in San Francisco.

Can I expect a faster turn around time?
Ookseer
post #10  on March 8, 2004 - 2:03 AM PST  
> On March 7, 2004 - 11:42 PM PST athaler wrote:
> ---------------------------------
> I just joined GC and I live in San Francisco.
>
> Can I expect a faster turn around time?
>
> ---------------------------------

In SF it's about as fast as you can get.
My turn around time in San Francisco is one day (If I return one in the mail by 5pm on Monday I'll get the replacement on Wednesday.) Sometimes two days, but not often.
larbeck
post #11  on March 8, 2004 - 2:56 AM PST  
> On March 7, 2004 - 2:48 AM PST sinisterguffaw wrote:
> ---------------------------------
> Greencine is going through growing pains. The membership has recently surged higher, and therefore they have run into some issues regarding shipping time and availiability of titles.
>

Long I have been a Greencine apologist and fanboy. I still love them and would never leave. I am cutting back on my membership because after 20 months of poverty and unemployment, I am re-entering the workforce and the issue is TIME!!

But if Greencine is experiencing this programs due to growth, then I fear that they must learn to manage it better. I don't know if refusing new members would be a good idea but certainly don't advertise until they are ready for more. But then I have actually SEEN any ads for Greencine, so maybe they are doing that very thing and the word-of-mouth is just overwhelming.

And the delivery issue is not my priority. I have PLENTY of DVD's delivered, as much as I would love to them appear within a day. The main concern for me is available - especially among the more popular anime series. This improved for a bit but has seemed to hit a plateau. But again, I have not really paid that much attention or even tugged on a Greencine's Angel's wing for help about as I have a pile of DVD's here now that I have not watched yet.

But since have I typing here, I will say...

MORE REVOLUTIONARY GIRL UTENA PPPPLLLLEEEAAASSSEEEEE!!!!!

Trivia of the day: the English voice actor for Utena is the same one for Misty in the eternal reviled "Pokemon". She also does Jiggglypuff. Girl got skills but need a better agent!
HOngchua
post #12  on March 8, 2004 - 9:22 AM PST  
I wonder if GC has fully exhausted its potential marketshare in the San Francisco Bay Area. Ironically, I first heard about GC from a person down in Los Angeles. Most of my coworkers who claim to be savvy 'net shoppers don't know of GC but are NF subscribers.

IMHO, they could use a stronger marketing push around here. That could increase their revenue inflows with less risk of customer dissatisfaction due to increased turnaround times. After more revenue growth, they can build the distribution infrastructure to handle more out-of-area/out-of-state customers to maintain turnaround times.
minifig
post #13  on March 8, 2004 - 10:41 AM PST  
> On March 8, 2004 - 9:22 AM PST HOngchua wrote:
> ---------------------------------
> [...] I first heard about GC from a person down in Los Angeles. Most of my coworkers who claim to be savvy 'net shoppers don't know of GC but are NF subscribers. [...]

I wonder, where GC -does- advertise/promote themselves? I recently joined (because so many new anime titles were missing from NF) after finding this place quite by accident.

-Suz
crackton
post #14  on March 8, 2004 - 11:57 AM PST  
> On March 7, 2004 - 2:48 AM PST sinisterguffaw wrote:
> ---------------------------------
> Here's the thing... (and it's been said before, as this seems to be a common occurance)
>
> Greencine is going through growing pains. The membership has recently surged higher, and therefore they have run into some issues regarding shipping time and availiability of titles. However, some people have left over these issues (and I cast no stones), and that keeps GC at this plateau making additional distribution centers too costly a venture to pursue unless they can keep members in areas to justify such an expense. So if 100 people quit GC and come back in a year, that's at least $3000 dollars they (GC) don't get, and thusly they are $3000 dollars further away from opening new distribution centers than they would've been if those 100 members would have stuck around.
> ---------------------------------


While I appreciate the notion that costumer loyalty will help drive GC into the future- it's the reverse of that, customer service, that drives customer loyalty and satisfaction. And since we are paying them- I think it's within our rights to expect decent service.

GC is a business and GC certainly has competition. As an ex-NF'er let me take a page from their book:
---------------------------------
Shipping Centers:
Twenty shipping centers nationwide.
Shipping centers serving metropolitan areas in Atlanta, Boston, Chicago, Dallas, Denver, Detroit, Fort Lauderdale, Houston, Los Angeles, Minneapolis, New York, Newark, Philadelphia, Phoenix, Portland, San Jose, Seattle, St. Louis, Stamford, and Washington, D.C.
N****** reaches more than half of its subscribers with generally next-day delivery. By year-end 2003, N****** expects to reach more than 70 percent of its subscribers with generally next-day delivery.
The efficiency of these shipping centers - most are no more than 8,000 square feet - is driven by proprietary software that enables a lean crew to process and ship a daily average volume of between 5,000 and 30,000 discs a day.
---------------------------------

I frankly feel the turn around time is too damn long. And I agree with everyone that adding a few new distributions centers is the way to go. The main center in SF can't grow too much more without becoming too inefficient and no matter what mailing times will always suck from there to the rest of the company.

Start with two new centers- one in the midwest- say St. Louis, and then another on the east coast- say New York. Take a risk and improve service. And that should drive the customer growth to pay for it all.

Most of us are here at GC for the movie selection that the blockflix clones don't carry. But it does us no good if we have to wait forever and can't ever see them.
kamapuaa
post #15  on March 8, 2004 - 12:49 PM PST  
I have no complaints or suggestions. Anyway, I live near SF.

But I was curious, and now the subject comes up: does Netflix completely duplicate its distribution centers? Maybe, every center has copies of "Master and Commander", but then the more obscure titles are only held at, perhaps, the San Jose center, and get mailed cross-country if somebody in Miami wants to rent it?
HOngchua
post #16  on March 8, 2004 - 1:34 PM PST  
Try calculating these for yourself. Here are my personal averages using the 3-Out plan and living in the Eastern section of the San Francisco Bay Area..

Average DVDs sent per week in December: 7.0 (less than one week as a member)
Average DVDs sent per week in January: 3.6
Average DVVs sent per week in February: 4.0
Average DVDs sent per week to-date since I became a member: 3.9

So, you could say that I get about 17 DVDs a month based on a 30.5-day month. What do folks think should be the average number of DVDs that they receive in a month?
lavergne9
post #17  on March 8, 2004 - 7:08 PM PST  

> While I appreciate the notion that costumer loyalty will help drive GC into the future- it's the reverse of that, customer service, that drives customer loyalty and satisfaction. And since we are paying them- I think it's within our rights to expect decent service.
>

Well, they may not be the fastest shippers, but I do think they have pretty good customer service when it comes to other things. Just a couple of days ago I received a dvd that was too scratched to play. I sent an email telling them my problem and letting them know I was going to send the dvd back. Within an hour of sending that message, they had taken that dvd off of my out list, addded the the title to the top of my queue, bumped me to the top of the line for that particular title, and shipped my replacement dvd to me. All this within an hour, and without getting the dvd back first. I was very impressed with that.
sinisterguffaw
post #18  on March 8, 2004 - 7:40 PM PST  
Perhaps things are getting better! two dvd's shipped out on the fourth I got on the sixth. Which is quite good considering I live in Utah. and one shipped on friday I got today (monday). Considering there was no mail on sunday, I'd say there picking up the pace. Let's hope so anyway.
JHeneghan
post #19  on March 8, 2004 - 8:21 PM PST  
I have been keeping track for the past 3 months on the 5-out plan in Colorado.
For Dec-Feb
49 disks delivered
20 in 3 days
23 in 4 days
3 in 5 days
1 each in 6,7,8 days.
On the returns
3 in 2 days
33 in 3 days
5 in 4 days
5 in 5 days
1 in 6
1 in 9
and 1 in 0 due to a bad disk that was replaced right away

so that averages 16 disks a month and I am pretty happy about the turn around times.

I guess it's too late for the one who started this thread.

Jack
sinisterguffaw
post #20  on March 8, 2004 - 9:22 PM PST  
Indeed. Johnnyorbit's profile is now an obituary.
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