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Have suggestions, criticism or praise for the GreenCine community? Post them here. Please maintain a sense of decorum here.
1063

GreenCine is too slow
Topic by: johnnyorbit
Posted: February 24, 2004 - 8:24 AM PST
Last Reply: June 25, 2007 - 5:09 PM PDT

page  1  2  3  4      prev | next
author topic: GreenCine is too slow
cruzer
post #41  on June 4, 2004 - 12:41 AM PDT  
> On May 29, 2004 - 12:58 AM PDT wildwildguy wrote:
> ---------------------------------
> still...nothing is done concerning this problem
>
> i live in MA and the turn around time about 8-9
>
> and it is the only reason why i would go to NF
> ---------------------------------


well, I live under 2hrs from their SF headquarters,
and their turnaround time for me just went UP
from 1-2 day to 4-5 days. plus i'm getting things that
are ranked 20ish on my list.

Maybe mr artifex is right and I dont belong here.
I came here in the first place because I wanted a package that would be:
- reasonably priced, even if it does mean 2 out max
(at a 2 day turnaround that a film/day - more than
I can handle at times).
- hopefully local (and certainly not KM)
- reasnoably efficient and well stocked
And GC is just getting worse and worse on that last bit.

So maybe I don't belong here, I didn't come over to watch vintage anime. I don't do much mainstream either, but I could probably find most my stuff at NF.
If enough of us leave, those who remain may get happier.
(although as a business plan, notice that the slower you ship, the less stamps you lick, the less expenses you have for the same income).

Maybe I should look again for another smaller outfit...
Legion303
post #42  on June 5, 2004 - 4:48 PM PDT  
The slowdown seems to be at GC's mail facility, judging by the comments here (4-5 days turnaround when you live 2 hours away?). I dropped my 2 DVDs in the outgoing bin at my post office at 6am on Tuesday (let me clarify--the outgoing bin on the dock, which doesn't need to be sorted, unlike the mail from the blue collection boxes), and GC just got it today. First-class mail shouldn't take 4 days to get halfway across the country, even after a holiday. Especially since I may have saved a day by not just putting it in my mailbox and putting the flag up. :)

I wonder if the PO box delays things at all...

-steve
artifex
post #43  on June 6, 2004 - 5:21 PM PDT  
> Maybe mr artifex is right and I dont belong here.

I'm sorry you took it that way; I was joking. I think "batman" is actually a default icon for new users? I'm not sure about those godzillas, though.

>The slowdown seems to be at GC's mail facility, judging by the comments here (4-5 days turnaround when you live 2 hours away?).

I'm not sure the new slowness can be blamed on GC's facility, though. I actually received my last two batches (five discs total) two days after they came up - and I'm the guy that always talks about 4-5 day turnarounds here. The batch cossing the holiday, on the other hand, took 8 days or so.

>First-class mail shouldn't take 4 days to get halfway across the country, even after a holiday. Especially since I may have saved a day by not just putting it in my mailbox and putting the flag up. :)

Maybe not, but it often does. If you check my WalMart thread in the off-topic area, you'll see that they regularly take 4-5 days to get to me, usually a bit longer than GC, actually. And my regional WalMart center is in Arkansas, which is next door to Texas. My NF discs take generally 2 days or so now, and their regional center is in my same metropolitan area.

>I wonder if the PO box delays things at all...

Theoretically, it should be faster, since technically they could deliver the new discs to your box every time they get a truck in, as opposed to the mail carrier only travelling a given route once per day, and if the truck is an hour late, it's part of the next day's batch. But that's theoretically. My local post office has a sign up saying all mail should be in the boxes by 9:30 AM, too.

ntranger
post #44  on June 12, 2004 - 9:51 AM PDT  
i really don't get the shipping deal. I am almost certain that GC is getting the dvd's from us, and then sitting on them for a couple of days before shipping. I work in central illinois, we have a warehouse in Ontario California, and I mailed my dvd's out, and sent a letter to a co-worker in Ontario, on Monday, he recieved the letter wednesday, and as of today, (Saturday), GC still shows that they haven't received the dvd's. I realize that SF is a massive city, but I seriously doubt that it would take them 3 days to sort mail. I signed up 3 weeks ago, and so far I received 1 shipment of dvd's. I am also a nf customer, and in that 3 weeks, have had 2 shipments. (haven't checked mail yet, probably the third). I really like GC's selection, however, nothing is in stock. The movies that I originally signed up for, show STILL out of stock. They really need to re-evaluate the situation, as if they don't get it together, people are going to mutany, and in a big way.

Nt
zarran67
post #45  on June 12, 2004 - 10:27 AM PDT  
> On June 12, 2004 - 9:51 AM PDT ntranger wrote:
> ---------------------------------
> but I seriously doubt that it would take them 3 days to sort mail. I really like GC's selection, however, nothing is in stock. The movies that I originally signed up for, show STILL out of stock. They really need to re-evaluate the situation, as if they don't get it together, people are going to mutany, and in a big way.
>
> Nt

NT -

You echo my sentiments exactly. Occasionally I get DVDs from them in 3 days... but it usually takes at least 4. And to get back to them it takes from 5-14 days = UNACCEPTABLE!!!!!!

I have been sticking with GreenCine cuz they are nice people, but as money gets tighter for me, I can't seem to justify spending money on a rental account where I only get the movies that I'm not that interested in seeing in the first place (all the ones I really want are always out of stock) and where turn around calculates to this --
My netflix account = 1-2 days to me & 1-2 days back
Greencince = 4-6 days to me & 5-14 days back

Anyone can do the math and see that my greencine account is not paying off.

Oh, how I wish things would get better... I've been sticking for over a year now and things have gotten worse!

If the customer service folks weren't so nice I would have bolted long ago... but the time has come to reevaluate my GreenCine situation.

The next few weeks will be the litmus test for GreenCine. I hope that the paper turns green... red test results don't look too promising...

Z67
ntranger
post #46  on June 12, 2004 - 1:46 PM PDT  
well, here is an update.........

I received 6 of 8 dvd's in the mail today from NF.

After posting my message, I checked the que here, and what do you know, they received 7 back, and sent 7 to shipping. Why they weren't shipped today, I don't know, it shouldn't take that long to package something up and send it, it sure doesn't take me that long to do it. :)

As for GC's customer service, its second to none. I sent them an email last week, and within an hour, had a reply. Thats beyond awsome. I am going to hang out a bit and see what happens, but if their shipping doesn't get straightened out, I will be checking out other places.

Nt
rarcher
post #47  on June 17, 2004 - 10:07 AM PDT  
i live in sf
i usually have a day between my dropping something in the mail and getting it back
i tried dropping stuff off at the po
no difference
i don't mind, i get what i want
i had the 5 out plan for a while and it worked great
we did the math and figured just a couple a week, we still save money


the constant argument that gc has to compete with nf ignores facts
nf is for people who don't necessarily like or can't get what they want from nf
and the assumption that the rest of the u.s. is full of enough people interested in anime or foreign dvds or art film or silent or whatever to pay for a bunch more distribution centers is ignorant
these are the people who still think aol = the internet, believe god = american, buy britney albums, complain about janet jackson's tit and think tarantino is "edgy" or avant garde

if nf has what you want, stay there
they don't have what i want, so i stay here
if you want, you can blame me for the backlog - i keep recommending gc to people and they keep signing up
underdog
post #48  on June 17, 2004 - 11:57 AM PDT  
The only thing I can add to Rarcher's comment (thanks! spot-on) is this little defense of our shipping department:

I know I'm biased because I work here, too, but I have to say that the people in our shipping crew our top-notch. I see them work every day and know for a fact (you have to trust me on this one) that they receive and ship to people every day, six days a week. They in no way sit on discs for a few days, or 2 days, or at all. The in-house shipping system has always been a work-in-progress to make things as smooth and fast as possible, but never are there any delays in this office.

I absolutely guarantee that any delays you experience or have experienced can be dropped right on the doorstep of our friends at the USPS. We have worked and continue to work on developing the best possible methods for USPS shipping, worked with them on this, continue to work on developing the machinery and the envelopes and every possible thing that will make shipping times as fast as can be. Some periods are better than others. Some post offices are more efficient than others. Some delivery people are better than others.

But having worked in this business for awhile I can tell you that no shipping crew is better than ours, nor cares as much as ours does.

As always, we apologize whenever things don't go fast enough for you. And as always, we welcome any queries or complaints to our support staff. You just have to take our word that we continue to strive for the best we can be, and will grow as the business does. Thanks for listening and caring - we listen and care, too.

C
sinisterguffaw
post #49  on June 17, 2004 - 3:30 PM PDT  
> On June 12, 2004 - 1:46 PM PDT ntranger wrote:
> ---------------------------------
> After posting my message, I checked the que here, and what do you know, they received 7 back, and sent 7 to shipping. Why they weren't shipped today, I don't know, it shouldn't take that long to package something up and send it, it sure doesn't take me that long to do it. :)
>
> ---------------------------------

Perhaps I'm missing the point, but it's been my experience here at GC that they get their incoming mail at noon (1:00 PM my time) and send the new discs to shipping at that time, then the new discs all get shipped at 4:00 PM (5:00 my time), so if you check at the right time, they do actually get shipped out the same day, with only a three or four hour turnaround at the distribution center.
woozy
post #50  on June 17, 2004 - 5:09 PM PDT  
I can't ignore other folks complaints but turnaround for me is perfect. A friend of mine who lives in SF says his were slower (I live 10 miles across the bay) than NetFlix which shipped from San Jose (a metropolitan hub [of sorts] 48 miles to the south). I've found them (both Netflix and Greencine to be consistant (90% of the time) mail-them-out-in the-morning-or-afternoon-day-one:they-recieve-and-ship-next-day:I-recieve-them-third-day. I figure mail going to another local hub (SF to Oakland, SF to San Jose, San Jose to Oakland, etc.) is usually collected at end of day shipped over night and given to postal deliverers the next morning whereas mail from SF to SF or SJ to SJ takes a day or two longer and any anything outside the fifty mile radius... well, sorry. So as long as GreenCine has delivery before noon and pickup after noon. They are really doing the very best they can.

Their problem seems to be simply, they are not in a position to expand and open hubs. That's a legitimate complaint for the millions who don't happen to live in the SF Bay area but unfortunately one without a solution until GC adapts a plan and means to majorly expand.
woozy
post #51  on June 17, 2004 - 5:14 PM PDT  
> Perhaps I'm missing the point, but it's been my experience here at GC that they get their incoming mail at noon (1:00 PM my time) and send the new discs to shipping at that time, then the new discs all get shipped at 4:00 PM (5:00 my time), so if you check at the right time, they do actually get shipped out the same day, with only a three or four hour turnaround at the distribution center.
> ---------------------------------

Right. Me too. But I'm lucky enough to live in a mail hub that's regularly shipped to over-night.

But Netflix has hubs all over the place (perhaps they don't have one in Utah in which case both Netflix and GC are equally slow; for me they are both equally fast) whereas GC only has one in SF. So for anyone near another NetFlix Netflix will always be fast whereas GC will always be slow.

It's a legitimate complaint. It's well known. And for now it's utterly unsolvable.

sinisterguffaw
post #52  on June 19, 2004 - 11:09 AM PDT  
It all depends on needs, I suppose. If I joined NetFrix, I would probably cut one or maybe two days off my turnaround time, but I already have more than enough movies coming in from GC to keep me busy. By staggering when I send discs back by sending them one at a time, new ones get sent one at a time and I always have a movie to watch. I can't watch two in a day, and sometimes I don't even have time for one, so I have no problem with the turnaround time and the speed of delivery because my needs don't demand anything faster.

This is not the case for everybody, however.
JBellows
post #53  on June 20, 2004 - 3:23 PM PDT  
Kay, I have to jump in again. I have to say I'm with Sinny on this one and not just cuz he, uh, rocks.

Nevermind, carry on.

Look. This is a business, they can do what they want and either lose or gain business. GC is not here to satisfy the social and human needs of its customers. Honestly. Its all about the buck.

Now, if they add value to their hard earned dollar, which they bust their caboose to earn mind you, then that dollar has more value. So: given the increase value of that dollar towards service...where do we get off criticizing their service? My advice: just don't. Shop somewhere else or give feedback. You know the difference? Neh? Then look here, child. If you don't like the service, go to Net-male chicken genitalia-suckers or whoever. What are they called? Are you happy? Great, more power to you. But if you give feedback, yeah, the idea about "I dont like this but would really like to see THIS" idea?, would eventually force a sort of comprise.

Dang. I ranted again. Lay off the ultra strong green tea, JellyB. And shut UP, JellyB.

> On June 19, 2004 - 11:09 AM PDT sinisterguffaw wrote:
> ---------------------------------
> It all depends on needs, I suppose. If I joined NetFrix, I would probably cut one or maybe two days off my turnaround time, but I already have more than enough movies coming in from GC to keep me busy. By staggering when I send discs back by sending them one at a time, new ones get sent one at a time and I always have a movie to watch. I can't watch two in a day, and sometimes I don't even have time for one, so I have no problem with the turnaround time and the speed of delivery because my needs don't demand anything faster.
>
> This is not the case for everybody, however.
> ---------------------------------

Dampier
post #54  on June 24, 2004 - 9:12 AM PDT  
> So maybe I don't belong here, I didn't come over to watch vintage anime. I don't do much mainstream either, but I could probably find most my stuff at NF.
> If enough of us leave, those who remain may get happier.
> (although as a business plan, notice that the slower you ship, the less stamps you lick, the less expenses you have for the same income).

Unfortunately, I'm not interested in anime myself, and most of the titles that are harder to find can be found from a few east coast clubs that are closer to me. I've enjoyed my experience in communicating with others, and agree that even allowing these discussions is a step above the big boys. Since my tastes have run more mainstream and television shows, documentaries, and such, GreenCine just doesn't make sense for me because of the shipping issue. I can get those titles far faster from east coast clubs or NF. Thus, I am leaving GreenCine at the end of June.

I hope they do consider an advance return notification system which would significantly cut delays and provide better equity of service between the east and west coasts. I'll definitely consider returning should that type of system be introduced, and if GC maintains an interest in niche titles.

Best wishes to everyone.
tz00
post #55  on April 14, 2006 - 4:37 PM PDT  
> On March 8, 2004 - 2:03 AM PST Ookseer wrote:
> ---------------------------------
> > On March 7, 2004 - 11:42 PM PST athaler wrote:
> > ---------------------------------
> > I just joined GC and I live in San Francisco.
> >
> > Can I expect a faster turn around time?
> >
>
> In SF it's about as fast as you can get.
> My turn around time in San Francisco is one day (If I return one in the mail by 5pm on Monday I'll get the replacement on Wednesday.) Sometimes two days, but not often.
> ---------------------------------

In the first month I joined, one movie took 7 (Seven!) days to ship from SF to the south bay that's only 40 miles away. They said it's PO's delay, not theirs, and told me to just wait and wait and wait. Damned thing blocked my queue for a week and half (with return trip.) Of course I didn't believe it was PO's problem, and I still don't. If they didn't throttle then clearly their booking and shipping process is very unreliable.

Adding to this, they never shipped me anything in my queue order. Always seems to randomly pick from my queue, same problem as blockbuster. I don't mind paying more if that's what it takes, but I want reliable and predictable service. So far not getting it. I'm thinking of cancelling at the end of the current billing cycle.
phxphun1
post #56  on April 16, 2006 - 7:58 AM PDT  
Thought I'd throw in my $.02...

WHen I joined, I was expecting slightly slower turnaround due to mailing time (I'm in Arizona). Usually seems to be 2-3 days each way. I like GC for several reasons that have already been mentioned (greater selection of esoteric titles, they're not a giant corporation, more like a "community", etc).

Anyhow, my problem seems to be availability. When I first joined I went hog-wild and put a bunch of titles in my queue. For a while, I got movies on a pretty regular and predictable basis. Then I started to get ones lower in my queue. It eventually got to the point where I could go a whole month and not have gotten three DVD's (and I'm on the 3-out plan).

I have titles in my queue that have been there almost a year... if they are so popular that it takes that long before I get it, shouldn't they be adding more copies to their inventory? And on two different occasions I've gotten emails informing me that a title in my queue has been dropped from the GC catalog and therefore removed from my queue. What's up with that? All their copies (I'm guessing all they had was one one) got lost and they don't want to replace it? or???

This availability issue seems to cross all genres, too - I have recent and not-so-recent mainstream films, as well as adult and esoteric movies that have been sitting in my queue for months with red availability indicators.

I figured coming in that with the extra distance I'd probably not be able to do better than 6-9 movies a month, but when I can't even get three that's pretty lame.


lizzoqops
post #57  on April 16, 2006 - 5:21 PM PDT  
I've never not gotten a movie (ok,that's a bad sentence). And I wouldn't say I have the biggest queue here, right now I've only got about 60 movies in it, but I always get sent something, almost always from my top ten. I wonder what the problem is there.
greyotter
post #58  on April 16, 2006 - 10:03 PM PDT  
Holy cow! I have to lurk here more often! OK excuse me, guys, for being a yea-sayer here:

I've been a member of GC since June 2003. I joined GC without looking at another rental service, since my film interests are for foreign, independent, and anime--which, of course, are GC's strengths.

I have never had a complaint about their service. I lived in Santa Rosa (north CA bay area) from that time through July 2005. I was even umemployed during part of that time, which gave me more time to watch rentals. As one might expect, the turnaround time was relatively short--1 day to return, 1-2 days to receive--never longer. I could not have asked for better.

Now I live and work in Oregon. Yes, it's just one state north, but another world as well. I cannot and do not expect the same turnaround time, but still: 3-4 days to return, 2-3 days to receive. This has been my consistent experience to this point. And though three or four discs had problems in transit early on, there have been no misses in the past two years.

GC has always had wonderful and prompt customer service. Certainly, I cannot refute other customers' experiences. Mine, however, have been exemplary.

Hey, Celia! Hi! We Love You! We Miss You! No, really!
GreenCineStaff
post #59  on April 17, 2006 - 1:02 PM PDT  
Just so y'all know, we're helping this member offline via our customer support staff. We don't like to discuss the specifics of people's queues in respect of privacy, so we can't go into detail here. But thanks to all who chimed in.

Cheers!
hamano
post #60  on April 17, 2006 - 2:45 PM PDT  
> On April 17, 2006 - 1:02 PM PDT GreenCineStaff wrote:
> ---------------------------------
> Just so y'all know, we're helping this member offline

which member? tz00 or phxphun1? or both?
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