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1064

three discs without return stamps?
Topic by: artifex
Posted: November 9, 2005 - 8:17 AM PST
Last Reply: November 17, 2005 - 11:00 AM PST

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author topic: three discs without return stamps?
artifex
post #1  on November 9, 2005 - 8:17 AM PST  
I noticed three of the four discs I was returning today had no stamps. Unfortunately, it was after I had already dropped the stamped one in the slot, so I couldn't see what size stamp to go buy.

Please tell me what postage needs to be put on them. You might look into this as a possible reason for some of your disc losses.

sigh... travel time of discs going up, availability going down, and now I need to buy stamps, too...
dpowers
post #2  on November 9, 2005 - 8:56 AM PST  
60 cents seems to be it
artifex
post #3  on November 9, 2005 - 9:04 AM PST  
> On November 9, 2005 - 8:56 AM PST dpowers wrote:
> ---------------------------------
> 60 cents seems to be it
> ---------------------------------


Cool, thanks. Wasn't sure if it was that or just 37. Ah, that means I have to go in and stand in line anyway, and I could have asked them directly. Bah!
underdog
post #4  on November 9, 2005 - 11:41 AM PST  
> On November 9, 2005 - 9:04 AM PST artifex wrote:
> ---------------------------------
> > On November 9, 2005 - 8:56 AM PST dpowers wrote:
> > ---------------------------------
> > 60 cents seems to be it
> > ---------------------------------
>
>
> Cool, thanks. Wasn't sure if it was that or just 37. Ah, that means I have to go in and stand in line anyway, and I could have asked them directly. Bah!
> ---------------------------------

Hey Artifex,

This is highly unusual and we really apologize about this glitch. One of our customer service folks should be e-mailing you about this, but if, dog forbid, that happens in the future, can you please contact them right away, at support@greencine.com?

Thanks for your patience. We'll give you a little reward for your stampless suffering.

Cheers,
Craig

ggsuperhero
post #5  on November 9, 2005 - 11:42 AM PST  
Hi artifex,

I apologize for the missing stamps. I have talked to our stamping folks to make sure that this doesnt happen often. Unfortunately it can't be avoided 100% of the time because of the human error factor. Three to one person is a lot though and again, we apologize.

Thanks for your patience,
Giselle
GreenCine Operations
artifex
post #6  on November 9, 2005 - 12:07 PM PST  
> On November 9, 2005 - 11:42 AM PST ggsuperhero wrote:
> I apologize for the missing stamps. I have talked to our >stamping folks to make sure that this doesnt happen often.

That's cool, Giselle. I'm just glad people are looking into it. It's too bad using business reply mail costs extra, because that would totally eliminate the need for stamps.

Anyway, thanks for responding, G and C of GC. :)
woozy
post #7  on November 9, 2005 - 1:33 PM PST  
Out of curiosity, why don't you use postage paid return envelopes? Wouldn't that be cheaper anyway? (Just curious, not a criticism.)
woozy
post #8  on November 9, 2005 - 1:36 PM PST  
> On November 9, 2005 - 12:07 PM PST artifex wrote:
>..It's too bad using business reply mail costs extra, because that would totally eliminate the need for stamps.
>


Oops. didn't see this. Do they cost extra? Why? (I assumed they be cheaper for the, probably negligible, envelopes that never get used or are returned without cardboard)
kohnfused1
post #9  on November 9, 2005 - 3:03 PM PST  
Ditto....

Actually, two out of three for me. I dropped them in the mailbox anyway (without postage). Both return address (on the envelope) are for GC's P.O. Box. One way or another, it's coming back to them.

I'll be expecting a delay, thank you very much.
artifex
post #10  on November 9, 2005 - 6:43 PM PST  
> On November 9, 2005 - 1:36 PM PST woozy wrote:
> Oops. didn't see this. Do they cost extra? Why? (I assumed they be cheaper for the, probably negligible, envelopes that never get used or are returned without cardboard)

They only charge for the mail that gets back, yes, but they charge a processing fee, also. You can look it up on usps.gov, but I'm remembering it as something outrageous, like 33% of the postage due or something. Paying someone to stand there with a stamp applier and a roll of self-adhesives for a couple hours a week, or even putting a fulltime staffperson on that duty sometimes, is cheaper.
artifex
post #11  on November 9, 2005 - 6:50 PM PST  
> On November 9, 2005 - 3:03 PM PST kohnfused1 wrote:
> Actually, two out of three for me. I dropped them in the mailbox anyway (without postage). Both return address (on the envelope) are for GC's P.O. Box. One way or another, it's coming back to them.

I talked to the postal worker who sold me metered postage for mine, and she said they'd usually get back anyway, because GC's in the return address. Still, to make sure, buy stamps :)

Oh, and as an aside to other discussions we've had here on the board, she told me that they "dispatch" -- send the trucks out to regional handling, etc. -- at noon and three. So anything coming in after three really doesn't leave until noon the next day, so in my opinion, might as well wait for the next morning to take it in.
woozy
post #12  on November 9, 2005 - 8:20 PM PST  
>
> Oh, and as an aside to other discussions we've had here on the board, she told me that they "dispatch" -- send the trucks out to regional handling, etc. -- at noon and three. So anything coming in after three really doesn't leave until noon the next day, so in my opinion, might as well wait for the next morning to take it in.
> ---------------------------------

Isn't that regional? My films are picked up at my house at about 4:30 to 5:00 pm and I don't know what happens then but I nearly always can see it's been recieved at 11 am the next day.

artifex
post #13  on November 9, 2005 - 9:28 PM PST  
> On November 9, 2005 - 8:20 PM PST woozy wrote:
> Isn't that regional? My films are picked up at my house at about 4:30 to 5:00 pm and I don't know what happens then but I nearly always can see it's been recieved at 11 am the next day.

Yes, of course. I was talking about my post office, with the idea that others would think about their own post offices if they have an interest in things getting returned faster. And wow, you must live really close to GC. I'm at least 4 days away on returns.
Cugat
post #14  on November 9, 2005 - 11:29 PM PST  
On November 9, 2005 - 8:17 AM PST artifex wrote:
> I noticed three of the four discs I was returning today had no stamps.

Interesting, a disc sent to me on the 5th also has this problem. I'll be interested to see if the other two that were sent that day, and are now muchly due from the post office, are lacking stamp (meanwhile one sent days later has come with stamp).
Cugat
post #15  on November 10, 2005 - 2:32 PM PST  
On November 9, 2005 - 11:29 PM PST Cugat wrote:
> Interesting, a disc sent to me on the 5th also has this problem.

Two more mailed on the 5th came today, one stamped, one not.

So I scored 1 out of 3 stamped.
woozy
post #16  on November 10, 2005 - 2:36 PM PST  
> Yes, of course. I was talking about my post office, with the idea that others would think about their own post offices if they have an interest in things getting returned faster. And wow, you must live really close to GC. I'm at least 4 days away on returns.
> ---------------------------------

IronS and I once took a little tour to see the GC building. We looked at it. Thought "gee" and then went home.

underdog
post #17  on November 10, 2005 - 3:16 PM PST  
> On November 10, 2005 - 2:36 PM PST woozy wrote:
> ---------------------------------

> IronS and I once took a little tour to see the GC building. We looked at it. Thought "gee" and then went home.
>
>
> ---------------------------------

And you didn't drop by and say hi? :-(

Well, we're glad you survived the tour of our neighborhood, at any rate.

woozy
post #18  on November 10, 2005 - 6:05 PM PST  

>
> And you didn't drop by and say hi? :-(
>
It was Sunday evening and we were getting tired and my bloodsugar was *really* low and I was beginning to panic that Bowwow and IronS were exchanging telepathic messages to tease me and...

> Well, we're glad you survived the tour of our neighborhood, at any rate.
>
Bowwow claims she saw worse in Detroit and IronS put on her tough New York broad facade and I whistfully recalled Tu Lan experiences and wondered when I'd next have there wonderful fried rice...
artifex
post #19  on November 10, 2005 - 10:33 PM PST  
> On November 10, 2005 - 6:05 PM PST woozy wrote:
> > And you didn't drop by and say hi? :-(
> >
> It was Sunday evening and we were getting tired and my bloodsugar was *really* low and I was beginning to panic that Bowwow and IronS were exchanging telepathic messages to tease me and...

And here I thought you just read the FAQ warning mortals to STAY AWAY.
kohnfused1
post #20  on November 11, 2005 - 9:45 AM PST  
> On November 10, 2005 - 3:16 PM PST underdog wrote:

>
> And you didn't drop by and say hi? :-(
>
> Well, we're glad you survived the tour of our neighborhood, at any rate.
>
>
> ---------------------------------

Oddly enough, coming into work, I noticed a bustle of construction projects close to GC HQ. (New condo buildings and businesses establishments.) Seems like the neighborhood is in for some serious gentrification. Then again, as long as the cheap "SRO"'s are around, the "Tenderloin" will always have its reputation.

BTW, kudos to the Public Works Dept. They've torn up the streets and decided to leave it as such. This really improves the Tenderloin's image. Good job!
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