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Have suggestions, criticism or praise for the GreenCine community? Post them here. Please maintain a sense of decorum here.
1063

Turnaround times getting unbearable
Topic by: gnohymmij
Posted: July 30, 2007 - 11:46 AM PDT
Last Reply: November 6, 2007 - 1:37 PM PST

page  1  2  3  4  5  6  7  8  9  10  >>      prev | next
author topic: Turnaround times getting unbearable
kraftorama
post #181  on September 11, 2007 - 3:31 PM PDT  
It's been at least a week since I sent GC a DVD. I live in SF, and they still havent received it?

I also emailed support@greencine.com 24 hours ago and have yet to receive a response. The post above says GC will release a DVD to shipping to speed up my queue after a week. what gives?
kraftorama
post #182  on September 11, 2007 - 6:05 PM PDT  
If I'm gonna whine on the forum, I've gotta thank on the forum, right?

Problem solved in a matter of minutes! Thank you GC.




> On September 11, 2007 - 3:31 PM PDT kraftorama wrote:
> ---------------------------------
> It's been at least a week since I sent GC a DVD. I live in SF, and they still havent received it?
>
> I also emailed support@greencine.com 24 hours ago and have yet to receive a response. The post above says GC will release a DVD to shipping to speed up my queue after a week. what gives?
> ---------------------------------

FGaipa
post #183  on September 12, 2007 - 11:07 AM PDT  
> On September 11, 2007 - 9:56 AM PDT Catullus wrote:
\
> in all fairness FG Ive been to my local post office and the trend continues that the USPS seems to be staffed full of complete morons. No disrespect intended however facts are facts USPS is legitimately horrible and staffed by incompetent people. It NEEDED to be said.
>
> I also would like proof that there is this employee mail drop that is picked up every hour 24 hours a day 365 days a year. I find that particularly hard to believe without any quantifying proof than taking your word for it.
>
> Also CRY MORE PLZ
> ---------------------------------

It's a really small box. With 1500 to 2000 employees on staggered shifts, it fills up fast. There's a guy on each shift assigned to empty it. We see him doing it. From there it goes directly to the sorting machines. If it wasn't for those odd return envelopes, human hands would hardly touch a GC from the employee box to the truck. (NF's envelopes aren't much better, but their looseness is on the end, not the top, they travel on average a shorter distance, and there are so many of them that they quickly find each other in NF-only rolling containers.)

They aren't all morons. Responsibilities are segmented. Most managers' responsiblity is severely limited. For instance, 20 unloading stalls; have all mail out of the unit by 2100 hours. If it happens every night, they may get thousands in bonuses. No one in Oakland is responsible for the entire route from East Bay collection to GC's Van Nuys P.O. Box. Few can conceive of it. They hear and read that it takes two days. They know the steps or stages along the way. But all they can manipulate is their tiny piece of the puzzle.

The odds of GC speaking with someone who knows the entire route other than by hearsay are slim. Mostly likely, whether they realize or not, they're speaking with someone whose responsiblity is to make them go away and who feeds them third-hand hearsay and memorized service standards.

Since downgrading in favor of NR, I just received 3 Wolf's Rain disks, at least one that had been "GC orange", in a single day, one day after they were mailed. In your queue, they actually have the gall to print the "Est. Arrival" date. And I haven't even tried the 17 hours monthly of free streams that come with my way cheaper than NF three-out.

fg
Catullus
post #184  on September 12, 2007 - 11:34 AM PDT  
"The odds of GC speaking with someone who knows the entire route other than by hearsay are slim. Mostly likely, whether they realize or not, they're speaking with someone whose responsiblity is to make them go away and who feeds them third-hand hearsay and memorized service standards."

Thanks for proving my point about the post office service standards... I dont know what to say other than GL with the other guys sounds like you personally will be happier there.
I know that I was harsh but im glad it may have partly contributed to a resolution in your case. As for me I got some dvd ons friday that I still haven't watched yet from GC... Obv Im not stressing about turnaround times or streams. Especially with fansubs out there as a legitimate option for my time.
FGaipa
post #185  on September 12, 2007 - 11:36 AM PDT  
> > On September 11, 2007 - 9:56 AM PDT Catullus wrote:
> \
> > in all fairness FG Ive been to my local post office and the trend continues that the USPS seems to be staffed full of complete morons. No disrespect intended however facts are facts USPS is legitimately horrible and staffed by incompetent people. It NEEDED to be said.
> >
> > I also would like proof that there is this employee mail drop that is picked up every hour 24 hours a day 365 days a year. I find that particularly hard to believe without any quantifying proof than taking your word for it.
> >

Why isn't my still favorite GC doing THIS kind of thing? Build an Excel sheet with thousands of responses and hand it to the USPS. It's not as precise as the hidden code verification I pushed to GC elsewhere, but still it would be black and white, hard core numbers that would very possibly turn USPS heads at a high enough level to make difference:

Delivery Survey
Dear Frank,
We are always making improvements to ensure you receive your movies quickly. As part of this process, we ask our members about how we are doing from time to time. Please tell us when you received Wolf's Rain: Vol. 3: Loss, which was shipped to you on Monday, Sep 10, 2007 by clicking on the appropriate link below.

I received the movie Tuesday, Sep 11, 2007
I received the movie Wednesday, Sep 12, 2007
I received the movie after Wednesday, Sep 12, 2007

Thanks for your help!

-Your friends at Netflix

That's a simple paste. No word changed.

fg


Catullus
post #186  on September 12, 2007 - 12:59 PM PDT  
ugh you are a bit slow, stop comparing apples and oranges

GC =/= NF

NF = Huge
GC = Niche and quite a bit smaller

GTFO with that BS plz GC cannot become NF, if they tried to become an identical NF clone they would fail badly.
Catullus
post #187  on September 12, 2007 - 1:01 PM PDT  
"Why isn't my still favorite GC doing THIS kind of thing? Build an Excel sheet with thousands of responses and hand it to the USPS."

Also how do you know that they are NOT doing this?

srsly wtf.

and dont give me your post office connections either... one hand apparently has no idea what the other hand is doing there.
woozy
post #188  on September 12, 2007 - 9:55 PM PDT  
> apples and oranges
>
Okay but how significantly different are GC and NF if they are different fruit?


> GC =/= NF
>
> NF = Huge
> GC = Niche and quite a bit smaller
>
> GTFO with that BS plz GC cannot become NF, if they tried to become an identical NF clone they would fail badly.
> ---------------------------------

How successful do you think GC is at being niche? At this point what is GC doing which NF doesn't do or does significantly worse? When is small better than huge? How can GC be successful on its on terms at being niche and smaller?

Belgand
post #189  on September 13, 2007 - 3:15 AM PDT  
> On September 12, 2007 - 9:55 PM PDT woozy wrote:
> ---------------------------------
> > apples and oranges
> >
> Okay but how significantly different are GC and NF if they are different fruit?
>
>
> > GC =/= NF
> >
> > NF = Huge
> > GC = Niche and quite a bit smaller
> >
> > GTFO with that BS plz GC cannot become NF, if they tried to become an identical NF clone they would fail badly.
> > ---------------------------------
>
> How successful do you think GC is at being niche? At this point what is GC doing which NF doesn't do or does significantly worse? When is small better than huge? How can GC be successful on its on terms at being niche and smaller?
>
>
> ---------------------------------

Exactly. Look in the anime section. I started a topic there a while back after noticing that one of the cornerstones of GC's business, their anime collection, is based on data from four years ago. Looking over things that interest me, while highly unscientific, often shows that there are a number of series that GC doesn't have, but NF definitely does. In fact, though I realize there are problems, when I looked for a bunch of titles recently many of them weren't even in the GC catalog to be requestable.

Now, I'm not saying that GC should try to become NF. I think that their previous ideas of being a niche provider specializing in certain areas (indie, obscure, documentary, anime) and tending to deal mainly with a much more local customer base (I guess, people who live in SoCal now...) they had a really good idea and followed through on it pretty well.

The problem is when they aren't being competitive even in their niche. Service to the bay area has worsened. Their niche collection, while superior in a few areas (I can't find Shaolin Master Killer there, but it's eternally on red bar here and OOP) is still lacking in many and growing smaller all the time (NF has a enough mainstream customers to subsidize getting the obscure stuff now too). I put in a request for Catching Out, a small documentary about freight train riding modern hobos and it still hasn't been added to the catalog for a request even (ok, it's small time and needs to be ordered direct from the web site, but hey, I read a review of it in the New York Times and it did tour the festival circuit...) while, although they don't have it, NF at least has it listed in their catalog (though do they even solict requests?). At the same time OOP early Sam Raimi/Coen Bros. collaboration Crime Wave was available at NF, but was quickly put into up for rental after I suggested it and Underdog mentioned an interest in it himself.

So, while I do want GC to succeed they don't seem to be taking care of their primary responsibilities: provide excellent service to the local area much as any local merchant would do and carry a wider selection of niche films than the competition.

Yes, GC has excellent customer service (I can't comment on NF having never used their service) but is it worth it to wait longer, pay more, get less, and actually have a smaller selection just because the people are nice?

Ultimately this whole ordeal has really opened my eyes and made me start considering whether GreenCine is really living up to what we want to think it is. Maybe when they started they actually offered real competition for us cinéastes, but is all we're really paying extra for the feeling of being more indie?
eddypcj
post #190  on September 13, 2007 - 9:38 AM PDT  

> > ---------------------------------
>
> Again, we're extremely sorry to anyone who continues to experience problems with shipping times. I appreciate the direct feedback here. I don't mean to harp on this point, but I have to say that to just assume that this has nothing to do with the USPS seems a little out of kilter with the reality of the USPS. They are often wonderful, amazing even, but they are just as often illogically muddled and bureaucratic. This is not to say that a) we haven't had kinks of our own in moving to a new facility that we've needed to work out - we've been pretty forthright here (and in the email we sent to all our members a month ago and in the newsletter) in both admitting what's been failing and telling you what we can of what we're doing to fix it. And b) not to say that you're not entitled to be frustrated, because you are!
>
> As you can see from the messages here, people have had varying degrees of improvement lately, often radically improved - while some, like yourself, unfortunately continue to experience frustrating slowness. As said before here, we're working on still more ways to speed things up further. While expecting everyone in the SF bay area to get 2 day shipping times from LA across the board is probably not realistic (though it will happen for some people), we're working to get it closer to this, as close as we can. If someone in Texas can get their discs in 3 days, we certainly hope someone here in SF can, as well, by gum! Another related change will be coming to the site itself soon, but we can't say more than that at the moment.
>
> And yes, if you have time, please do by all means drop a note to support with the details of how (and where) you've shipped your discs. By tracing to specific zip codes and post offices it can help us further narrow down why some places are so quick and others are much slower.
>
> Thanks so much for your feedback and patience.
>
> ---------------------------------


Sure: the last movie I rented was "The 3 Extremes", it was shipped out on September 1. I received it on September 11. I would say that's more than 3 extremes, right? ;)

98% of my drop offs are at the same 2 blue boxes: either 23rd St and Mission, or 22nd St and Mission.

As I have said before I use USPS extensively through many different avenues, and have no qualms with them. I simply do not believe that USPS is the factor *unless* proven otherwise.




Catullus
post #191  on September 13, 2007 - 12:14 PM PDT  
ok you guys are taking the point i made way out of context so I will break it down for you.

Netflix is larger, they have a much bigger customer base, more distro centers and inevitably are able to have a faster turnaround times to most parts of the country.

GC is much smaller with one distro center in southern california, im certain they do not have the financial backing necessary to open up a distro center in every part of the country needed to compete on netflix's level nor do they have the customer base large enough to pay the cost.
Its not quite as bad as if a mom and pop coffee shop tried to compete right next door to a starbucks but its not far off either.

In other words if they tried to compete with netflix they would have trouble stealing away Netflix customers due to 3 reasons... 1) netflix has more money to do advertising 2) netflix can afford more distro centers since it is a lot bigger 3)Netflix has more name recognition among the general populace where as Greencine does not, if they were to grow large enough to compete with NF on equal terms distribution wise getting enough customers to support that size from either Netflix, new customers or from other dvd rental places is unreasonable to expect. Summation: If GC grew large enough to compete with Netflix in its capacity it would have trouble getting a customer base large enough to support itself and it would fail. GC cannot become netflix in terms of distro like you tards would like. I do not know GC's hard numbers in either terms of subscribers or what they are capable of. But if they tried to compete with Netflix in terms of capabilities they would surely would not stay in business very long. Now if they just for some reason opened 1 more distro center in the bay area to appease its idiotic and spoiled bay area members that would not make sense financially either. Really that is all that you people complaining seem to care about... your own unreasonable expectations of what you should be entitled to.
Unlimited rentals never implies 1 day turn around times sorry tardo's.

Justify the cost then we will talk more about this. Because the few of you with the unreasonable expectation of 1 day turnaround times instead of a more realistic 2-3 from a smaller service are the casualties of GC's expansion.
Yes I realize some of you are claiming longer but I live in the east bay and 2-3 is what I get on inc dvd rentals (how they are supposed to control dvd return speeds is ****ing completely ludicrous and you are all complete slobbering morons to expect otherwise)

Remember all those east coast threads? Well let me ask you this... History is repeating itself right now.

Obviously many competitive advantages come from being bigger, but if GC did not offer anything then again I ask why are you here? You people should have your own personal answers for that as I do not. I can tell you why I am here though, Hatred of Netflix and <3 of the personal service that you get here that cannot be offered by NF or any service that is that large. Yes NF can have good CSR's which honestly I would have no clue, however paycheck players is all they really are with limited ability to effect change.

Scaramouche
post #192  on September 13, 2007 - 12:14 PM PDT  
NOT!

There was a problem during the original switchover but right now my service is perfect.

If some of you still have a problem I'm sure it will be taken care of.

Any of you thinking of switching over to Netflix and thinking that will take care of your problems are in fantasyland re the efficiency of the corporate giant. I have friends who continually complained about Netflix and who just needed to hear about GreenCine.

There are some trolls placing messages here, reinforcing my concerns about open forums and wishing there was a better way of monitoring that, as there is on a couple of photography forums I belong to.

Scaramouche
Catullus
post #193  on September 13, 2007 - 12:24 PM PDT  
quick question:

if NF has multiple disto centers and GC has one, how can GC be expected to match NF turnaround time like some of you are complaining about? In other words how is it not unreasonable to expect GC and NF turnaround time to match?
underdog
post #194  on September 13, 2007 - 12:26 PM PDT  
> On September 13, 2007 - 9:38 AM PDT eddypcj wrote:
> ---------------------------------
>
> > > ---------------------------------
>
> Sure: the last movie I rented was "The 3 Extremes", it was shipped out on September 1. I received it on September 11. I would say that's more than 3 extremes, right? ;)
>
> 98% of my drop offs are at the same 2 blue boxes: either 23rd St and Mission, or 22nd St and Mission.
>

thanks for the info here. we are mapping all this stuff so it helps. it really does seem odd that some people would have 2 days there and 2 days back and others continue to have real sluggishness. trying to trace what of it is related to up here and what of it is related to the post office on the other end (or something in between). thanks again, for feedback both positive and negative. they both help!
Catullus
post #195  on September 13, 2007 - 12:31 PM PDT  
> On September 13, 2007 - 12:14 PM PDT Scaramouche wrote:
> ---------------------------------
> NOT!
>
> There was a problem during the original switchover but right now my service is perfect.
>
> If some of you still have a problem I'm sure it will be taken care of.
>
> Any of you thinking of switching over to Netflix and thinking that will take care of your problems are in fantasyland re the efficiency of the corporate giant. I have friends who continually complained about Netflix and who just needed to hear about GreenCine.
>
> There are some trolls placing messages here, reinforcing my concerns about open forums and wishing there was a better way of monitoring that, as there is on a couple of photography forums I belong to.
>
> Scaramouche
> ---------------------------------

well it is all heresy at this point since none of the NF turn around times can be proven to be faster than GC without each user testing NF service. Having used NF back in the day when they were throttling (I was offered a free month of service by NF for this) they were slower then than GC is now by quite a large margin.

Even if they have improved I have not forgotten their **** service and the fact that they did throttle tells me exactly what their ethics are. If I ever do get my free month of service that was offered a year ago and never happened I will use it for testing purposes to compare these supposed amazing turnaround times and promptly cancel after that since I wouldn't be willing to even give them a wooden nickel.
Its not too likely to happen however since I was promised that free month in June 06...
woozy
post #196  on September 13, 2007 - 1:34 PM PDT  
> > On September 12, 2007 - 9:55 PM PDT woozy wrote:
> > ---------------------------------
> > How successful do you think GC is at being niche? At this point what is GC doing which NF doesn't do or does significantly worse? When is small better than huge? How can GC be successful on its on terms at being niche and smaller?
> >
> >
> > ---------------------------------
>
> Exactly.

I'm not sure what "exactly" can apply to as I made no statement but only asked questions.

> On September 13, 2007 - 12:14 PM PDT Catullus wrote:
> ---------------------------------
> ok you guys are taking the point i made way out of context so I will break it down for you.
>
Not entirely. I'm merely trying to point out questions that are raised as they are raised.

> Netflix is larger, they have a much bigger customer base, more distro centers and inevitably are able to have a faster turnaround times to most parts of the country.
>

It's hard to argue that this is not a "good" thing though, isn't it. Larger = more inventory + faster results. Very important, are they not?

> GC is much smaller with one distro center in southern california, im certain they do not have the financial backing necessary to open up a distro center in every part of the country needed

They are expanding. Does anyone know how many distr. centers they have other than the So. Cal one?

> Its not quite as bad as if a mom and pop coffee shop tried to compete right next door to a starbucks but its not far off either.
>
Hmmm, I think it's "worse". Netfix is every bit as close as "next door" and ... Oh, you are saying GC is a bit larger than mom and pop, aren't you.

Well, the is a digression but let's consider the mom and pop vs. starbucks and why we assume we prefer mom and pop over Starbucks and why we assume Starbucks will crush mom and pop and why we don't want that.

Well, maybe later.

> In other words if they tried to compete with netflix they would have trouble stealing away Netflix customers due to 3 reasons... ... Really that is all that you people complaining seem to care about... your own unreasonable expectations of what you should be entitled to.

Okay, but if we should care about things other than our own unreasonable expectations, what should those things be?

You've given two reasons to prefer Netflix (larger customer base and more dist. centers). What reasons should we prefer GreenCine?

> Justify the cost then we will talk more about this.

Inability to meet a cost frequently results in going out of business. For example being unable to afford a pizza oven would be disastorous for a pizza place. This raises the following (somewhat rhetorical) question: How essential is a large number of dist. center to the concept of a DVD internet service? Can a DVD service with fewer than 10 be said to be an adequate or reasonable business.

> Because the few of you with the unreasonable expectation of 1 day turnaround times instead of a more realistic 2-3 from a smaller service are the casualties of GC's expansion.

Point of fact. Mine hasn't gotten to 2-3 on average yet. I'm still averaging 5-8. Some are still experiencing 10+

> I can tell you why I am here though, Hatred of Netflix and <3 of the personal service that you get here that cannot be offered by NF or any service that is that large.

But is that enough for a DVD service to make it?

Back to Mom 'n Pop and Starbucks coffee. There are plenty of differences between Mom 'n Pop and Starbucks. Both offer a limited variety of coffees from the entire world of coffees. Hence some customers may prefer X offered by M'n P and not Starbucks or Y offered by starbucks and not M' n P or Q offered by neither. At any rate coffee isn't "just coffee" so having a different coffee allows anyone to compete. GC and NF offer DVD and both pretty much offer exhaustive and complete catalogs. There's nothing to compete there.

Coffee shops offer coffee drinks and munchies. These are various and unique as food menus and made by cooks and barristas with personal touches. Again anyone can compete. GC and NF again offer DVDs.

Then there is ambience and atmosphere. GC's boards are fun; daily guru is intelligent; user comments are smart. NF lists and boards and reviews and member comments are the annoyingly unwashed and babbling background of hoi polloi yahoos. But to what extent is this vital to the end product? In a coffee shop bad coffee might be a deterent and coffee heads and shoulders above the rest would be a plus, but for the most part atmosphere and ambience are the primary concern for a coffee shop (otherwise I'd just drink at home). But with a DVD service, I just want the DVDs.

The real question, and I'm not saying my opinion lies to one side or another is, If GC can not offer NetFlixness, what can it offer? Is there a GreenCineness that is measurable and is it enough to make up for its lack of NetFlixness?
underdog
post #197  on September 13, 2007 - 2:18 PM PDT  
> On September 13, 2007 - 3:15 AM PDT Belgand wrote:

>>I put in a request for Catching Out, a small documentary about freight train riding modern hobos and it still hasn't been added to the catalog for a request even (ok, it's small time and needs to be ordered direct from the web site, but hey, I read a review of it in the New York Times and it did tour the festival circuit...) while, although they don't have it, NF at least has it listed in their catalog (though do they even solict requests?). At the same time OOP early Sam Raimi/Coen Bros. collaboration Crime Wave was available at NF, but was quickly put into up for rental after I suggested it and Underdog mentioned an interest in it himself.
>

We'll be adding Catching Out at least as requestable for now, but have had to wait a couple of extra days as we've been moving/expanding servers. As soon as that is finished (which should be within the next day), we'll definitely get that one up there. Thanks for the other suggestions, we made quite a few of them live in the catalog. Crime Wave, as had been mentioned earlier, was unavailable as a legit American R1 release, but we did find copies of the import all-region version and went out and got it. Great suggestion, thanks.

There is a method to our madness here folks, and by adding and buying every single title ever released on DVD we run the risk of spreading ourselves too thin. We do use the request system when we're not quite sure whether it's worth the investment in adding discs for a particular title for rent, so we want to test the waters first. If one person is interested but no one else is, we may pass -- for now. But with a title that we know will have long term interest for GCers, like Crime Wave, we do want to add that. And same with many of your other fine suggestions. Thanks again.
Catullus
post #198  on September 13, 2007 - 3:03 PM PDT  
"But is that enough for a DVD service to make it?"

I dont have enough time to answer your questions right yet as I have to head out soon but most of them come back to can GC survive as it is now a smaller niche company.

We can debate back and forth and not get anywhere, the data is not available to make that determination from the outside and it isn't our decision to make anyway so its all irrelevant.

I understand that its fun to debate it and we can continue with that later but there can be no winners without any hard data to draw conclusions from.

Id say that they can exist as they do now because they plainly have to this point. I dont see how they can grow from a small NF competitor to a significant one without something major happening to NF as in them collapsing or something else entirely. Its not just a matter of GC growing to NF size at this point from the factors I can see in the market.

Also do me a favor since I havent payed attention to NF and GC competitors

Walmart, BB and who else are in the arena?
Belgand
post #199  on September 13, 2007 - 3:17 PM PDT  
I also don't think the Starbucks analogy is entirely appropriate, but allow me to modify it a bit.

GreenCine is a small, neighborhood grocery store much like the one about a block from my house. Netflix is more like Safeway. Up until now they were both about a block away, but if I found myself in another part of the city I could always stop in at a Safeway within a few blocks as well.

Safeway is a lot bigger and carries a ton of things, but most of it is pretty generic and rather mainstream. My local store, however, is an Asian market. So while at Safeway I might be able to get some fish at my local market I can go in and have them pull a live fish out of a tank for me. I can buy duck feet and pig snouts. Sure they don't have twenty varieties of bottled water, but that's not what they're trying to provide. Since they don't operate on the same scale they do charge a little bit more.

Now, noticing that some of their potential customers prefer to shop at the local market Safeway decides that they want in on the specialty markets too. They throw their money around and since they have a bigger store to begin with they expand out. Now I can buy duck feet at Safeway. I can buy pig snouts. Heck, I can even buy durians and calamansi and a bunch of other things that my local store doesn't even carry. My local store no longer offers a selection of niche products not available at the chain, but is actually lagging behind the chain in some cases.

My local store decides that they really need more room and can reduce operating costs if they move to a new location across town so they go for it. Now the Safeway is still a block away, but I have to take the bus to the local store. I mean, we all know how inefficient and unrealiable Muni is, I might be waiting on my bus all afternoon in some cases.

In the end their prices are higher, their selection is matched or exceeded by Safeway, and it's a lengthy hassle just to get there and back... so why am I still shopping there? Is it because everyone else just goes to the Safeway and I want to be different? Is it because I fundamentally have something against Safeway for being a chain?

I don't mean to complain endlessly, but in all seriousness I'm still trying to come to terms with why I do choose to stay here. It would seem that by now their advantages have been rendered null, but still, I keep my subscription up. Am I missing something? Is there something significant that GC is doing that I absolutely won't get at NF? These troubles have really made me consider my decision to use GC.
artifex
post #200  on September 13, 2007 - 3:52 PM PDT  
> I don't mean to complain endlessly, but in all seriousness I'm still trying to come to terms with why I do choose to stay here. It would seem that by now their advantages have been rendered null, but still, I keep my subscription up. Am I missing something? Is there something significant that GC is doing that I absolutely won't get at NF? These troubles have really made me consider my decision to use GC.

One thing I've noticed is that GC keeps its OOP discs around until they get lost or broken. I've found a few titles that were just a few months out of being a popular rental, that may have still been in print, but suddenly were no longer available at NF. I'm sure they feel the strain of having so many centers that they feel they just don't have the space or can't maintain the service level if they only have one or two copies left. Still, I have so many titles I want to see, that I miss a couple before NF drops them. GC often still has them. That's not enough by itself to keep a subscription, but it's just one more thing.
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