GREEN CINE Already a member? login
 Your cart
Help
Advanced Search
- Genres
+ Action
+ Adult
+ Adventure
+ Animation
+ Anime
+ Classics
+ Comedies
+ Comic Books
+ Crime
  Criterion Collection
+ Cult
+ Documentary
+ Drama
+ Erotica
+ Espionage
  Experimental/Avant-Garde
+ Fantasy
+ Film Noir
+ Foreign
+ Gay & Lesbian
  HD (High Def)
+ Horror
+ Independent
+ Kids
+ Martial Arts
+ Music
+ Musicals
  Pre-Code
+ Quest
+ Science Fiction
  Serials
+ Silent
+ Sports
+ Suspense/Thriller
  Sword & Sandal
+ Television
+ War
+ Westerns


Public Discussions

topics
GreenCine General
Feedback
Have suggestions, criticism or praise for the GreenCine community? Post them here. Please maintain a sense of decorum here.
1063

Turnaround times getting unbearable
Topic by: gnohymmij
Posted: July 30, 2007 - 11:46 AM PDT
Last Reply: November 6, 2007 - 1:37 PM PST

page  1  2  3  4  5  6  7  8  9  10  >>      prev | next
author topic: Turnaround times getting unbearable
UncleJed
post #101  on August 29, 2007 - 7:30 PM PDT  
I guess it is time for me to stop lurking and say something. FWIW, things appear to have started getting better on returns from the East coast, but they are still bad from SF (or at least were a week ago).

I live near DC, but spend one week out of three in SF, so I often drop discs in the mail from my office in SF to speed up returns. Before this whole mess started, I used to see 2-3 day ship times to my house from GC, and 3-5 day return times from my house (and 1 day return times from SF). The post office near my house is incompetent, so I chalked some of the return time up to them.

As a test, a week or two ago I dropped three discs in the mail on a Tuesday morning from two locations in downtown SF, and they took 6, 8, and 9 days to get back (and one of them was going to the old SF address!). OTOH, I returned something from home this week and it took two days to get back to GC (that's the fastest return time I've ever seen from here).

I'm still seeing 4-5 day times from GC to me, which is double what I saw before all the changes. If the two day return times keep up I won't complain too much about 4-5 days to my house, but 6-9 days from SF is ridiculous. I don't think this can be reasonably blamed on the post office in Oakland.

I have definitely not seen any improvement in email response from GC, and when I get a response it seems that my messages haven't even been read completely. A few days ago I sent a second note about a disc that I had mailed back almost a month ago, and mentioned it was the second time I was writing. The response told me that I shouldn't have waited a month to tell GC that there was a problem - what happened to the people that used to actually read the entire message before responding?

KathyWithaK
post #102  on August 29, 2007 - 8:38 PM PDT  
I drop stuff in the mail 1/2 block from GC - so yeah now it takes longer cause it is going to SoCal - I used to pitch GC because they were local - lottsa people I know care about sustainability etc and quick turn around times

SubPup, can you pls point me to someplace that discusses overall changes - how much of GC is still local etc? I'm not going anywhere but I lack talking points as a supporter now.

by the way my BULK (as far from first class as you can get) mail takes 2 days in SF. So it's not just "not recognizing it as first class"

Kw/K
still keepin the faith
but still getting delays too!
underdog
post #103  on August 30, 2007 - 12:46 PM PDT  
Just more generally, and without revealing details in case there are spies about ;-) I can say that we are working on a couple of new adjustments to shipping that should speed things up a bit further. We've had to do some work directly with the USPS to find out what's up, but are making some tweaks on our end too that should alleviate some of the NorCal-SoCal delays. It's like the USPS sends stuff to a bermuda triangle before they reach you or something.

I will say I've personally noticed things are a bit faster - and yes, I work here, but the USPS could care less and I ain't lyin' - the last time I sent out it only took 3 days so maybe there's hope. But obviously there are still some really annoying delays for some people up here. We're still working on trying to make things right so thanks for hanging in there. Weezy, anything to add?

> On August 29, 2007 - 8:38 PM PDT KathyWithaK wrote:
> ---------------------------------
> SubPup, can you pls point me to someplace that discusses overall changes - how much of GC is still local etc? I'm not going anywhere but I lack talking points as a supporter now.
>
> by the way my BULK (as far from first class as you can get) mail takes 2 days in SF. So it's not just "not recognizing it as first class"


Kathy (we need to get you a new member icon - batman doesn't suit you! email a favorite little pic to icons@greencine.com), thanks for keeping the faith - some talking points:

Some of us are still based in SF, and the company as a whole considers this "our" community, in other words, we're still planning on doing events here (screenings, maybe more trivia nights, etc) in the near future, and still give to bay area arts organizations.
We're also working to make ourselves "greener" literally - as mentioned in the new newsletter, we're starting to recycle our irreparably damaged DVDs using GreenDisk, and are supporting a "Green" film screening series in Seattle, and are working on other ways to support the Greening of the world.
I also think our mission to spread the word about truly independent films should still resonate with San Franciscans, for both locally based indie filmmakers and national.
We still use a group of bay area based writers and reviewers for our main site and our blogs, too!
And yeah, we're branching out, we'll be doing these things - in Seattle, as I mentioned, in LA, and elsewhere, because we think "movies matter" nationally, not just locally, but know that things have to start on a local level, and we don't have any interest in abandoning the place that got us started. I think it's something to be proud of and excited about.
But one step at a time I guess.
Hope that helps!
I owe you a direct email, too, so I shall drop you one this week. :-)

Battie
post #104  on August 30, 2007 - 6:08 PM PDT  
So today I stuck all three movies into the PO's drop-box outside. The reason being that it's POSSIBLE some of my trashy neighbors or some of their trashy friends filched the envelopes out of the mailbox before the mail carrier came around to pick them up.

However, if those movies don't arrive at GC within a week, I'll be blaming my local post office. >:|
FGaipa
post #105  on August 31, 2007 - 1:04 AM PDT  
> On August 26, 2007 - 4:32 PM PDT toastandkeri wrote:
> ---------------------------------
> So, my husband and I after thinking that doubling our plan would get us back to where we were before the whole restructuring mess has been proven wrong, we are thinking now that we might look into going back to the lowest plan that GC has and opening up an additional plan with a rival company. I know many subscribers already do that but I would rather have given all my business to one company.
>
> Maybe in 6 months when all the kinks get worked out and company X pisses us off we will be all GC again. Who knows. GC was our first movie subscription company we ever tried so I guess we may be surprised when we get out there.
>
> And to those who like to respond harshly to those calmly stating their current findings in mail timings, please note that we might be just posting it on here to let GC know so that they can somehow monitor their progress or lack thereof towards their original claim of getting the Bay Area down to 1-2 days each way.
> ---------------------------------

I think bailing is the only option at this point. 13 received in August '07 vs 31 in the same month in '06. No fee kickback for service reduced by nearly two thirds. A consistant 5 to 7 days, never less, one way back to Van Nuys from Oakland. No collected mail doesn't leave Oakland the same night at 4am. It's a seven hour truck ride, a total mystery where the disks are the surplus days, though I continue to suspect Van Nuys.

No teeth, no info, no followthrough, in GC promises of a fix, though there's a workable and probably profitable solution in the thread Good Ideas Bad Ideas.

So a one or two out here to keep an ear on things, but otherwise on and out to reliability.

fg

jwarren
post #106  on August 31, 2007 - 5:00 AM PDT  
weezy

post #15 on July 19, 2007 - 9:40 PM PDT post a reply to this topic message
...
In the following months youll see your movies get to you much faster than before, especially our East Coast customers.
...

---------------------

weezy

post #23 on July 20, 2007 - 10:03 AM PDT post a reply to this topic message
...

Give us a little time to settle into the new digs, and in a few short months you will see faster shipping times, regardless of your location.
...

---------------------

Dwoodwoo

post #33 on July 20, 2007 - 2:29 PM PDT post a reply to this topic message

ps The heart, soul, editors, owners, and customer service for GreenCine is the same. What's changing is the shipping, which should be improving soon after the initial bump.

dennis!

---------------------

Dwoodwoo

post #44 on July 20, 2007 - 4:07 PM PDT post a reply to this topic message
GreenCine Members--

...

2) We have been in the middle of a process change that we believe will result in improvement to delivery. In doing so, however, we've had some slowdown in service of the past week. The worse of this is over now, and we hope to pick up on a normal pace by next week.
...

---------------------

underdog

post #54 on July 20, 2007 - 5:50 PM PDT post a reply to this topic message

...

Dennis said a lot already but we'll be communicating with you all more in the next week. While it may be hard to believe, especially with some frustrating glitches this past week, we really are making some GOOD changes here. Thanks for sticking by us. Seriously.
...

---------------------

weezy

post #57 on July 20, 2007 - 6:08 PM PDT post a reply to this topic message
Hey Guys,

...

7) Many are unhappy about the shipping delay this and last week. I would like to be comforted that this is temporary but many are feeling unassuaged. What is your honest opinion as to how long this bumpy transition will last? Is there any specific length of time (one week, two weeks, a month) in which you'd feel confident enough to "guarentee"?

Yes, this week sucked for some. We are really hopeful today was the last day of these growing pains. I will say this and I think this is only fair to all of you. Instead of being reactionary to blogs and posts, we'll be pro-active in letting you know if we foresee shipping issues in the upcoming week.

...

---------------------

underdog

post #111 on July 25, 2007 - 11:08 AM PDT post a reply to this topic message
Hey guys,

...

Again we appreciate your patience, and for those who have lost theirs, please do come back to try us again soon. For those who haven't, well, group hug, a hearty thanks, and an appreciative nod. And a large glass of wine.

---------------------

GreenCineStaff

post #279 on July 30, 2007 - 3:57 PM PDT post a reply to this topic message
For those of you who didn't get the email from us today, we've posted it here, too. (If you didn't get the email, do you see our newsletter or our DVD ship emails? Just curious. It's obvious that some of the emails get spamfiltered or blocked - could alleviate the former by adding support@greencine.com and newsletter@greencine.com to your address book)

Anyway, while this note isn't meant to make everything go away , or everything suddenly perfect for every single person, with a magic wand, we hope it's a start at least to alleviating some of your concerns. The upshot is, starting this week, those of you who had major shipping delays should start to see things quicken and normalize. By next week it should be a LOT better. If it isn't, you can lop our arms off. (All you have to do is get past this killer rabbit.) Thanks again.

---------------------

underdog

post #312 on August 7, 2007 - 5:44 PM PDT post a reply to this topic message

...

New envelopes arrived and are now circulating, that too, should speed up shipping times everywhere - including, yes, San Fran. (I should know, I just got my disc after it was sent on Saturday).

Thanks for your patience and feedback, as always.

---------------------

underdog

post #103 on August 30, 2007 - 12:46 PM PDT post a reply to this topic message
Just more generally, and without revealing details in case there are spies about ;-) I can say that we are working on a couple of new adjustments to shipping that should speed things up a bit further. We've had to do some work directly with the USPS to find out what's up, but are making some tweaks on our end too that should alleviate some of the NorCal-SoCal delays. It's like the USPS sends stuff to a bermuda triangle before they reach you or something.

I will say I've personally noticed things are a bit faster - and yes, I work here, but the USPS could care less and I ain't lyin' - the last time I sent out it only took 3 days so maybe there's hope. But obviously there are still some really annoying delays for some people up here. We're still working on trying to make things right so thanks for hanging in there. Weezy, anything to add?

---------------------

So your business plan is each week to tell us things will be better soon while you continue to collect our money for a vastly reduced service? That's worse than Netflix. That's worse than Blockbuster.

It used to be:

Monday: I mail DVDs
Tuesday: GC processes
Wednesday: I receive new DVDs

Now (at BEST):
Monday: I mail DVDs
Tuesday: In transit
Wednesday: GC processes
Thursday: In transit
Friday: I receive new DVDs

So, Netflix is cheaper, faster, doesn't charge for their VOD, has many things that GC doesn't....

With all the money you're saving on outsourcing (to Van Nuys) and de facto throttling (geographically, as the Post Office website says it takes 2 days for first class mail from Van Nuys to San Francisco and vice versa), you can easily afford to cut your rates in half for all the loyal customers you claim to love so very much. At least until things are back to normal....

Or should we just all smile, wait until next week ("back to normal is right around the corner, we swear!"), while we continue to pay the same amount and get less?

If that's it, just say it. Frankly I'm sick of the bull.
NLee
post #107  on August 31, 2007 - 8:24 AM PDT  
> On August 31, 2007 - 1:04 AM PDT FGaipa wrote:
> ---------------------------------
> I think bailing is the only option at this point. 13 received in August '07 vs 31 in the same month in '06.
> ---------------------------------

Read what you just wrote yourself: You received 31 discs in July '07! Just postage alone costs $60 to GC. It probably takes 20 East-coast customers like me just to support one of your type. You are the prime example of fat pigs in an all-you-can-eat bar who are driving up the cost for everybody else. Go join NF or BB right now. Don't let the door hit you where the sun don't shine when you leave.
NLee
post #108  on August 31, 2007 - 8:27 AM PDT  
Oops I meant 31 discs in August 06.
artifex
post #109  on August 31, 2007 - 10:00 AM PDT  
> On August 31, 2007 - 8:24 AM PDT NLee wrote:
> ---------------------------------
> > On August 31, 2007 - 1:04 AM PDT FGaipa wrote:
> > ---------------------------------
> > I think bailing is the only option at this point. 13 received in August '07 vs 31 in the same month in '06.
> > ---------------------------------
>
> Read what you just wrote yourself: You received 31 discs in July '07! Just postage alone costs $60 to GC. It probably takes 20 East-coast customers like me just to support one of your type. You are the prime example of fat pigs in an all-you-can-eat bar who are driving up the cost for everybody else. Go join NF or BB right now. Don't let the door hit you where the sun don't shine when you leave.
> ---------------------------------

QFT. On the normal plan, I haven't had more than 12 out in a month since probably 2005.
Battie
post #110  on August 31, 2007 - 10:21 AM PDT  
> On August 31, 2007 - 10:00 AM PDT artifex wrote:
> ---------------------------------
> QFT. On the normal plan, I haven't had more than 12 out in a month since probably 2005.
> ---------------------------------

At Netflix I think I was averaging about 16-18 discs a month and I was one of those freaks who'd watch immediately, then run to the Post Office to drop them off the same day. 13 discs isn't really bad.

I guess it really depends on how much you want to watch. I'd be alright with 6-12 movies a month, but then I devote a lot of my time to books. :) If you're a hardcore movie fan, I can see where 13 would be frustrating. I remember first joining GC...I had (I kid you not) Netflix and Blockbuster memberships as well. BB, at the time, had just started their service so it ran a little iffy, and neither had movies I wanted. GC had a lot of indie, foreign and anime flicks I'd been looking for. But I was a little bothered by 9-12 movies a month. Or maybe not quantity so much as the time it took them to get here? It was more frustrating when I cancelled my BB and NF memberships. It was about a 7-9 days wait between movies. :) That was the most frustrating.

But I'm older-ish now, less impatience (not by much). Plus, gorging myself on movies back then means my list of flicks I need to see has shrunken a lot. And so has my taste (nevermind The Rule).

I think FGaipa has a right to his anger, given that it IS a reduction in the service he's used to (even if that service means GC is losing money). It's all about what you're used to and what you feel you need, NF would probably be better for him, but it still won't be 31 discs a month. Maybe Blockbuster...I don't recall if they did throttling. Plus, they have that in-store stuff.

I doubt they'll have the selection though. :)

QFT?
Battie
post #111  on August 31, 2007 - 10:22 AM PDT  
Woops, bad tagging. XD
FGaipa
post #112  on August 31, 2007 - 1:04 PM PDT  
> On August 31, 2007 - 8:24 AM PDT NLee wrote:

> Read what you just wrote yourself: You received 31 discs in July '07! Just postage alone costs $60 to GC. It probably takes 20 East-coast customers like me just to support one of your type. You are the prime example of fat pigs in an all-you-can-eat bar who are driving up the cost for everybody else.
> ---------------------------------

> On August 31, 2007 - 10:21 AM PDT /Battie wrote:
...but then I devote a lot of my time to books. :)

To Battie:

I just shelved five or six feet of books I'm not sure from how long a period, a year and a half or two, running the Ts through Zs off the last shelves onto the floor. And I keep up with the TLS, Cahiers du cinema, etc., etc. If three of thirty rentals merit a thoughtful watch, that's par. DVD is for browsing. I never fail to watch a whole disk through, but sometimes that means watching while finishing a book or magazine. I imagine that's what reviewers mean when they say "wait for the DVD." When you order lame Superbad because well maybe it's not what you think, you don't want it jamming your queue flow for a two week turnaround while you're waiting for that Raul Ruiz. (Comedy of Innocence is a fine one never played here.) Though I may discover otherwise, in my prejump (I still haven't done it) browsing at NF, despite the naysayers, I've yet to find a disk unlisted, and my tastes are far from mainstream. Others here have reported, again despite our naysayers, esoteric and anime titles available immediately from NF that had wallowed for months as GC yellow or orange.

To NLee:

GC isn't Pacifica. Nor is it PBS, NPR, or whatever SF'S KALW is. We patronize GC, we don't support in the sense we do those publicly funded. It's not even a collective like the Bay Area's Rainbow or Cheeseboard. One only perhaps unjust characterization though of what it is, is NF a few years ago. Wanting to become the most significant alternative to NF, means wanting to become NF with a difference but all the same to become NF. These message boards represent that difference (see the Feedback thread How to Become Both Local and National), but as GC goes so go these boards.

The idea of a four out is to have one coming, one in hand, one returning, and one in processing. That's not unreasonable. The posters near yours who say they're happy with thirteen may be comparing apples to oranges. They don't say where they are geographically, what plan they're on, or how long they take to watch a disk. My masters isn't in (ugh) business, but even I can see postage costs are a non-issue. Monthly fees are interest-earning cash in hand. Money in hand is why even the humblest mom and pop, if you can find one, will push extra disks for membership fees. Expanding GC's size expands cash in hand expands earning potential. There has to come a time when interest alone pays postage. NF is surely past that point. GC probably is. What do you think fincanced the jump to Van Nuys? And note that I don't mean a single account's impound paying that account's postage. The interest you get back from your mortgage impound account may look trivial, but the earning potential of many accounts as one is way, way greater. A hundred thousand (barely 1% of the e-rental market) or NF's 7 million impounds have enormous earning potential. GC or for that matter NF wouldn't last a month if they had to depend on realtime fee's, charging each card $2.50 or $3 at the time of shipping.

Another factor is the insurance model. Most people are healthy. Most don't suffer earthquakes, don't die on the freeway, don't wake up with the house on fire. Their fees though, pay for the minority who do place claims. GC or NF surely have people on eight-outs who take a week to watch a disk and another to remember to mail it back.

Yet another factor is truth in advertising. The promise was and is unlimited rentals for a fixed fee. The implied promise is disks for less than the two or three bucks you'd pay at a walk-in. A sudden drop off whether from NF's famous deliberate throttling or from GC's unexpected ineptitude turned those promises into something else.

But do look at the Good Ideas Bad Ideas thread, my posts there at August 21, 2007 - 1:18 PM and August 23, 2007 - 12:20 PM PDT. That model, once you realize that postage and frequency are red herrings, would make GC a real competitor. Properly publicized it would induce new and former subscribers to flock to GC. That combined impound account would grow, grow, grow.

fg


Battie
post #113  on August 31, 2007 - 1:42 PM PDT  
> On August 31, 2007 - 1:04 PM PDT FGaipa wrote:
> ---------------------------------
> I just shelved five or six feet of books I'm not sure from how long a period, a year and a half or two, running the Ts through Zs off the last shelves onto the floor. And I keep up with the TLS, Cahiers du cinema, etc., etc. If three of thirty rentals merit a thoughtful watch, that's par. DVD is for browsing. I never fail to watch a whole disk through, but sometimes that means watching while finishing a book or magazine. I imagine that's what reviewers mean when they say "wait for the DVD." When you order lame Superbad because well maybe it's not what you think, you don't want it jamming your queue flow for a two week turnaround while you're waiting for that Raul Ruiz. (Comedy of Innocence is a fine one never played here.) Though I may discover otherwise, in my prejump (I still haven't done it) browsing at NF, despite the naysayers, I've yet to find a disk unlisted, and my tastes are far from mainstream. Others here have reported, again despite our naysayers, esoteric and anime titles available immediately from NF that had wallowed for months as GC yellow or orange.
> ---------------------------------

Oh, I wasn't implying you don't read at all. I just meant that if given a choice between a 2-hour movie and a 6-hour book, I'm 9 times out of 10 going to choose the book. Back when I actually read really fast (I read slower now for various reasons), I'd average 1-3 books a day. :) I'd actually like to get back to that, but I'm so behind on anime that I'm letting my TBR pile slide. >_<

I haven't been back to NF or BB since 2004. It wouldn't surprise me if they've both enlarged their collection. :) (Though I sort of doubt they have many of adult films, animated or otherwide. But then, most people don't necessarily want the option.)

The business stuff went right over my head. :)
FGaipa
post #114  on August 31, 2007 - 2:09 PM PDT  

> > On August 31, 2007 - 8:24 AM PDT NLee wrote:
>
> > Read what you just wrote yourself: You received 31 discs in July '07! Just postage alone costs $60 to GC. It probably takes 20 East-coast customers like me just to support one of your type. You are the prime example of fat pigs in an all-you-can-eat bar who are driving up the cost for everybody else.
> > ---------------------------------

Oh, and I almost forgot. Forget that always was inane stick-on postage on the old envelopes. The new can't be more than an ounce, not even 41 cents for a bulk first class mailer. Even if they were two ounces, your $60 figure is way off. The round trip may be as little as a dollar or even less. Small envelopes both directions would have locked this in.

But as I expained in the post above this, postage expense is a red herring.

fg



FGaipa
post #115  on September 1, 2007 - 12:37 PM PDT  
> > > On August 31, 2007 - 8:24 AM PDT NLee wrote:
> >
> > > Read what you just wrote yourself: You received 31 discs in July '07! Just postage alone costs $60 to GC. It probably takes 20 East-coast customers like me just to support one of your type. You are the prime example of fat pigs in an all-you-can-eat bar who are driving up the cost for everybody else.
> > > ---------------------------------

Sorry about all these addenda, but I was pushing time to got to work.

My final point is were I running a rental collection I'd much prefer subsribers who turn disks back overnight to those who toss one into the bookcase and forget it for two or three weeks. Ever get part way through premium tv or anime series only to run into that orange or red one dead in the middle? All before and after it were been green? To survive, rental companies need fluid collections. They do this in part by accurately forecasting demand to purchase the necessary number of each release, and in part by exediting turnaround. The longer users hold disks, the smaller the collection. The longer disks languish in transit, the smaller the collection. In either case it means fewer disks available and warmer toned queues.

In addition, frequence users, though I don't, tend to post more in the way of reviews, lists, this forum, etc., all of which enhances the sense of community that is the biggest thing GC has going for it.

The sum of all this response fragmented over three posts is frequent users are good for the system. We don't drive up costs. We may even have the opposite effect.

Note to Battie, if your're reading this one: No, I wasn't offended. Just thought the point worth making that film doesn't preclude reading. Last year between GC, the SFIFF, and other theaters I caught 599 but it didn't feel like so much. Much of it was fluff or waste while I missed prime PFA stuff because I've always worked nights. If you're really getting back to anime, don't overlook Eureka, Wolf's Rain, or Hikaru no go. The latter two have "orange" in the middle. Hikaru I bought, so don't know.

fg

artifex
post #116  on September 1, 2007 - 2:40 PM PDT  
profit = income - expenses.

Income is a constant for this exercise; the plans are each flat fee.
More frequent use drives expenses up. There's more postage and increased breakage.
It should be obvious that profit drops as expenses go up, and at some point the company loses money.

Catullus
post #117  on September 1, 2007 - 9:18 PM PDT  
dont try to confuse the children with logic artifex they dont appreciate it.

everyone please ignore artifex please and contine on with your inane whining.

(only kidding artifex you made a good point but obviously some aren't happy no matter what and wont accept any fancy pants "logic" and "facts")
woozy
post #118  on September 1, 2007 - 9:45 PM PDT  
> On September 1, 2007 - 2:40 PM PDT artifex wrote:
> ---------------------------------
> profit = income - expenses.
>
> Income is a constant for this exercise; the plans are each flat fee.

But number of plans and membership vary month by month. Member A, who keeps disk "Mootey and the WhoBlish" for weeks and has low expenses, causes Member B who also want to watch "Mootey and the WhoBlish" to not be able to. Either Member B's expenses go up in that GC must buy more copies, or Member B's income goes down when he quits after a couple of weeks of not getting to watch the disk he wants.


Just sayin'...
FGaipa
post #119  on September 2, 2007 - 1:58 PM PDT  
> On September 1, 2007 - 2:40 PM PDT artifex wrote:
> ---------------------------------
> profit = income - expenses.
>
> Income is a constant for this exercise; the plans are each flat fee.
> More frequent use drives expenses up. There's more postage and increased breakage.
> It should be obvious that profit drops as expenses go up, and at some point the company loses money.
>
>
> ---------------------------------

No. It's not a constant. It rises and falls with newbies and defectors. Count the defectors who've posted here, and add to them those who haven't bothered to post and any who've heard about the issues and so not become newbies.

Disks rapidly turned around enhance the fluidity and effective size of the collection, and that grows the membership.

One month's investment earnings on NF's 7 million subscriber accounts has to pay for postage many times over. Many, many, many times over.
fg

Catullus
post #120  on September 2, 2007 - 5:07 PM PDT  
fgaipa here is what your not understanding and its obvious to me so im not sure what that says about you. Greencine makes a profit on each subscriber until subscriber receives a certain number of discs in a month.

The first thing I would subtract from the Subscriber fee to find out how much GC makes per customer at x plan at y amount of rentals per month is this:

Greencine has operating costs (employees, bandwidth, webhosting, usage fees for whatever services they use for movie info and such) That all is probably going to end up being relatively the same per month and can be averaged if needed. I would take the total operating costs of a month and divide by the total revenue of that month and get the percentage. Then I would multiply it by the plan and see how much profit was left over from this stage.

Example 2000$ total operating costs and 10000$ revenue = .2
if rental plan is say 20$ that means 4$ of the 20$ subscriber is taken away for operating costs.

Leaving $16 profit over for the next stage

Lets go into shipping now, if GC spends .50$ for each disc it ships it would be also taken from the profit, Greencine also has costs based on average lost/breakage per 1 disc sent out. We dont know that rate it could be 1 in 1000 discs or more or less. so if its 1 in 1000 and since its an average its probably a fairly static number. So that would be factored in as well per disc.

So if for each disc that is lost or broken etc it costs 15$ to replace that means 1/1000 x 15$ is added to shipping cost per disk

1/1000 x 15 = .015 cents or 1 and a half pennies.

so .50 + .015 = 51.5 cents per disk shipped. If you get X discs shipped to you a month its 51.5 cents * X

so say on a 20$ plan you get fast service and get 15 rentals in one month. Thats 7.725$ taken from profit.

Now this dvd rental company would be left with $8.275 profit and this is left to cover ordering dvds for its catalog any misc one time expenses like overhauling its website and moving its shipping service to Van Nuys etc.

I really have no idea how much profit or expenses GC has but at a 20$ out plan at 31 discs per month under my plan GC makes 0 profit from the customer and that means they dont have any money to any incidental costs relating to their business and thus would go out of business. Costs per subscriber are not fixed but can be accounted for on an average basis. Thus there is a reliable formulae for figuring out how much discs someone can rent from GC before it loses money, If I had the figures on GC expenses I can figure that with ease.

You sir have been pwnt, have a nice day :D
oh and GTFO already.
page  1  2  3  4  5  6  7  8  9  10  >>      prev | next

about greencine · donations · refer a friend · support · help · genres
contact us · press room · privacy policy · terms · sitemap · affiliates · advertise

Copyright © 2005 GreenCine LLC. All rights reserved.
© 2006 All Media Guide, LLC. Portions of content provided by All Movie Guide®, a trademark of All Media Guide, LLC.