GREEN CINE Already a member? login
 Your cart
Help
Advanced Search
- Genres
+ Action
+ Adult
+ Adventure
+ Animation
+ Anime
+ Classics
+ Comedies
+ Comic Books
+ Crime
  Criterion Collection
+ Cult
+ Documentary
+ Drama
+ Erotica
+ Espionage
  Experimental/Avant-Garde
+ Fantasy
+ Film Noir
+ Foreign
+ Gay & Lesbian
  HD (High Def)
+ Horror
+ Independent
+ Kids
+ Martial Arts
+ Music
+ Musicals
  Pre-Code
+ Quest
+ Science Fiction
  Serials
+ Silent
+ Sports
+ Suspense/Thriller
  Sword & Sandal
+ Television
+ War
+ Westerns


Public Discussions

topics
GreenCine General
Feedback
Have suggestions, criticism or praise for the GreenCine community? Post them here. Please maintain a sense of decorum here.
1063

New Envelopes
Topic by: Cinenaut
Posted: August 9, 2007 - 9:23 AM PDT
Last Reply: August 17, 2007 - 2:03 PM PDT

page  1  2      prev | next
author topic: New Envelopes
Cinenaut
post #21  on August 14, 2007 - 6:46 PM PDT  
D'oh! I tore off the extra flap, too. I sealed it with tape, so I hope that doesn't gum up the automated works.

I'd imagine it's designed that way so a machine can cut off the end of the envelope to extract the disc.
thingstodo
post #22  on August 14, 2007 - 9:56 PM PDT  
Hm. Just my luck.

I was impressed with the new envelope. Looked sleek. Then I opened it to find my DVD came out in two halves.

Returned it immediately, of course. I checked the boxed "Broken" and "Send Replacement." We'll see how that goes. Hopefully this is an anamoly.


kohnfused1
post #23  on August 15, 2007 - 9:00 AM PDT  
> On August 14, 2007 - 9:56 PM PDT thingstodo wrote:
> ---------------------------------
> Hm. Just my luck.
>
> I was impressed with the new envelope. Looked sleek. Then I opened it to find my DVD came out in two halves.
>
> Returned it immediately, of course. I checked the boxed "Broken" and "Send Replacement." We'll see how that goes. Hopefully this is an anamoly.
> ---------------------------------

I doubt that very much. Without the cardboard sleeve for protection, (I'm no statistician/mathematician, but) the probability of "disc breakage" is very high. An envelope and a soft cd/dvd sleeve doesn't stand a chance against the USPS' powerful processing machines, the crushing weight of other bulk mail, not to mention the violent way parcel is handled/transported about from its origin to its destiny.

I don't work nor have any affiliations with USPS, but I did work for a place that does monthly mailings, so I have experience with sorting machines and how USPS handles mail.
weezy
post #24  on August 15, 2007 - 3:13 PM PDT  
Hey all - in case you lose a mailer, or, in the excitement of receiving a GreenCine disc shred the envelope to bits, no worries. We experience the same sort of euphoria with all sorts of things - envelopes, food, clothing (Hulk Hogan style). You can send the DVD back in a regular envelope to our return address: PO Box 8094, Van Nuys, CA 91409-8094. Please be sure to include a note with your name on it so we know the disc is from you.

Or you can send 2 DVDs back to us in one return mailer. We'll still be able to process both returns.

thingstodo
post #25  on August 16, 2007 - 1:06 AM PDT  
>...
> Returned it immediately, of course. I checked the boxed "Broken" and "Send Replacement." We'll see how that goes. Hopefully this is an anamoly.
>

Just got an email from Greencine. Apparently they monitor this thread and saw my msg. They offered to reset my queue so that a replacement will be sent to me as it becomes available. So I'd like to mention it here.

eeikman
post #26  on August 16, 2007 - 4:12 PM PDT  
> On August 11, 2007 - 1:02 PM PDT FGaipa wrote:
> ---------------------------------
> > On August 9, 2007 - 2:25 PM PDT underdog wrote:
>
> > the new envelopes are less a cost cutting measure, then a time-expediting measure. ... there shouldn't be much more breakage than there has been, and the smaller size plus the metered postage allows for us to save time in shipping out via the USPS.
> > ---------------------------------
>
> I find it really disheartening that GC went with machinable envelopes for outbound only. The hangup has always been and still is returns. Outbounds have been arriving in Oakland in two to four days, while returns still take two to three times that. Can't imagine what you guys were thinking. Wasting that extra inch and a half paper isn't even "green"!
>
> fg
> ---------------------------------

It looks like GC sends their outbound mail to a presort facility. So far, it's effectively added a day shipping delay to my out-of-state shipping address. Also, further processing is probably required for USPS Business Reply Service GC is using for the returns. As a result, the number of DVD's showing up in my mailbox has slowed considerably.

If the situation hasn't improved by the end of August, I'll assume that GC expects out-of-state customers to bail; GC and myself will part ways.
weezy
post #27  on August 17, 2007 - 2:03 PM PDT  
> It looks like GC sends their outbound mail to a presort facility. So far, it's effectively added a day shipping delay to my out-of-state shipping address. Also, further processing is probably required for USPS Business Reply Service GC is using for the returns. As a result, the number of DVD's showing up in my mailbox has slowed considerably.
>
> If the situation hasn't improved by the end of August, I'll assume that GC expects out-of-state customers to bail; GC and myself will part ways.
> ---------------------------------

Hey eeikman, sorry to hear that you're still running into delays. We'll look at your account and location to see if there's anything slowing down your shipping times especially.

There are some assumptions being made here and in other posts about our shipping process that are incorrect. We can't discuss why, since it's an operational process we don't reveal for business intelligence purposes, however, we just want you to know that we DO value our East Coast customers very much. We are planning on opening an East Coast shipping facility to expedite our shipping times to you. Thanks for your input and for using GreenCine!
page  1  2      prev | next

about greencine · donations · refer a friend · support · help · genres
contact us · press room · privacy policy · terms · sitemap · affiliates · advertise

Copyright © 2005 GreenCine LLC. All rights reserved.
© 2006 All Media Guide, LLC. Portions of content provided by All Movie Guide®, a trademark of All Media Guide, LLC.