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1063

A likely answer to exactly what the non-Green availability means...
Topic by: Blumphf
Posted: July 20, 2013 - 7:09 PM PDT
Last Reply: November 9, 2013 - 11:55 AM PST

page  1  2  3      prev | next
author topic: A likely answer to exactly what the non-Green availability means...
kaream
post #41  on September 27, 2013 - 10:22 AM PDT  
Checking the "Returned" box on the "Current Rentals" tab very definitely does work just like GC's "Quick Return". This time they're sending me Bergman's Summer Interlude, Robert Bresson's The Devil, Probably, and the 2-disc set of the 1926 silent Miss Mend reissued by Flicker Alley. So now they will in fact have seven discs out at once on my 3-out subscription.
Blumphf
post #42  on September 28, 2013 - 8:15 AM PDT  
> On September 27, 2013 - 10:22 AM PDT kaream wrote:
> ---------------------------------
> , and the 2-disc set of the 1926 silent Miss Mend reissued by Flicker Alley.
> ---------------------------------

Hiya kaream, haven't had time to contribute to this thread lately as I've been pretty busy, but I will have some observations to share about Facets soon as I joined their service earlier this year...let me just say for now that they have their own particular bunch of problems, some like GC and some individual to them..

Anyway, I see you have the 2-disc MISS MEND from Facets on the way to you...I rented that from them about 2 months ago and I had an issue it with it. When I got that title, disc 1 of it gave me freeze-up problems in my computer (i tried it in 2 different drives). I reported the problem to Facets and they informed me that that was the only copy they had of it, so no replacement was sent.

OK, now here's where the "issue" comes into it... Shortly after this, I began to notice that about 1 out of every 3 discs Facets was sending me ALSO had play issues, either freezings or even not reading at all. Probably about a dozen or so since then. I would responsibly report these to Facets but never receive another copy because (big surprise) those were the sole copies they had. Now the problem here is NOT that i received the defective discs--the problem is that I a short time later I curiously did a search of the defective discs AND ALL OF THEM STILL SHOW AS AVAILABLE FOR RENTAL IN THEIR INVENTORY. I sent them an email and asked why hadn't these titles (or by extension any others, too) been removed from their inventory for current rental, and their response was "because if people select them, we'll know if there's a strong enough demand to order additional copies." As to my question as to why they sent me a disc that was defective, they replied they had no knowledge it was defective until I reported it, which is possible but I'm still skeptical I could receive that many defective discs and only I was the first renter to report them as defective. I have quirky and individual tastes, but not THAT much.

So anyway, I'll be very interested to hear if MISS MEND gives you any issues from disc 1 when you get it...if it does, then Facets bald-faced lied to me when they said they don't send out rentals that have been reported as defective.

kaream
post #43  on September 28, 2013 - 2:14 PM PDT  
> On September 28, 2013 - 8:15 AM PDT Blumphf wrote:
> ---------------------------------
> > On September 27, 2013 - 10:22 AM PDT kaream wrote:
> > ---------------------------------
> > , and the 2-disc set of the 1926 silent Miss Mend reissued by Flicker Alley.
> > ---------------------------------
> ---------------------------------

Blumphf, thank you very much for your report. Wow!

So far the only bad disc out of my first 16 that I've received from Facets has been the one that had obviously gotten caught in a mail sorting machine instead of zipping through, leaving a raised black mark on the disc. I'll watch out for the Miss Mend problem and report back here.

(Over the years I've received several bad discs from GC, due to the poor design of their mailers. The edge of the disc rests right against the edge of the mailer, and when the edge is banged against something, any separation of the thin lasered layer from the disc substrate will render it unreadable.)

But the experience you've described of so many defective discs is surprising, to say the least. With these unplayable discs, have all of the defects not been visible? Especially when I get movies from the library, a lot of them will have scratches on them, and I can usually fix them, depending on the direction of the scratches. When a movie has been played in a car, or sometimes on a portable home player, frequently the carriage holding the laser reader will bounce up and leave a scratch in an arc following the direction of play, and these are usually impossible to fix because they've wiped out the error-correction bit.

But scratches in random directions can usually be fixed. I use Brasso on a clean cloth, and rub firmly back and forth from center to edge, all the way around several times, and then wash and dry before trying again.

Out of well over a couple of thousand movies, I've run into only a very few - four that I can recall - that have a defect in the manufacturing, with nothing visible at all, but two or more different copies will hang in the same place even on several different drives or players. Sometimes you'll see multiple complaints on Amazon about this kind of problem.

I've said that when I'm returning several discs I always put them together into a single return mailer; but when I get an unplayable disc I send it back separately, and write in big all-caps DAMAGED DISC or DEFECTIVE DISC across the front of the mailer. But who knows if the warehouse staff ever notices this. Both Facets and Netflix have a place on their websites for reporting these; as far as I'm aware GreenCine only has the little checkbox on the back of their mailer. I tend not to email about problems, but I used to PM to weezy; the only such email I've sent recently was the one to Facets about the Chicago PO machining their outgoing discs, and their reply didn't mention anything about what you've reported.

Amazon shows Miss Mend as still in print, so I suppose Facets, as a much smaller operation than Netflix, must be watching their purchase budget about as closely as GreenCine is obviously doing. Still, the idea of continuing to list bad or nonexistent discs as being available is infuriating. There's a lot of stuff that Netflix refuses to buy or replace, even when it's in print, but at least they're honest about reporting it as "Very long wait" when they're presumably down to one or two copies, or "Saved" when they're completely out.
kaream
post #44  on September 28, 2013 - 2:38 PM PDT  
> On September 28, 2013 - 8:15 AM PDT Blumphf wrote:
> ---------------------------------
> OK, now here's where the "issue" comes into it... Shortly after this, I began to notice that about 1 out of every 3 discs Facets was sending me ALSO had play issues, either freezings or even not reading at all. Probably about a dozen or so since then. I would responsibly report these to Facets but never receive another copy because (big surprise) those were the sole copies they had. Now the problem here is NOT that i received the defective discs--the problem is that I a short time later I curiously did a search of the defective discs AND ALL OF THEM STILL SHOW AS AVAILABLE FOR RENTAL IN THEIR INVENTORY. I sent them an email and asked why hadn't these titles (or by extension any others, too) been removed from their inventory for current rental, and their response was "because if people select them, we'll know if there's a strong enough demand to order additional copies." As to my question as to why they sent me a disc that was defective, they replied they had no knowledge it was defective until I reported it, which is possible but I'm still skeptical I could receive that many defective discs and only I was the first renter to report them as defective. I have quirky and individual tastes, but not THAT much.
>
> So anyway, I'll be very interested to hear if MISS MEND gives you any issues from disc 1 when you get it...if it does, then Facets bald-faced lied to me when they said they don't send out rentals that have been reported as defective.
> ---------------------------------

Blumphf, since you and I have at least Miss Mend as a title of interest in common, when you have time would you very much mind posting a list here of any other titles you're aware of that are either defective or entirely unavailable from them?

I think it would be helpful to any of us who are either current subscribers or just thinking about joining. Thanks in advance.
Blumphf
post #45  on September 29, 2013 - 5:36 PM PDT  
> On September 28, 2013 - 2:14 PM PDT kaream wrote:
> ---------------------------------
> > On September 28, 2013 - 8:15 AM PDT Blumphf wrote:
> > ---------------------------------
> > > On September 27, 2013 - 10:22 AM PDT kaream wrote:
> > > ---------------------------------
> > > , and the 2-disc set of the 1926 silent Miss Mend reissued by Flicker Alley.
> > > ---------------------------------
> > ---------------------------------

>
> So far the only bad disc out of my first 16 that I've received from Facets has been the one that had obviously gotten caught in a mail sorting machine instead of zipping through, leaving a raised black mark on the disc. I'll watch out for the Miss Mend problem and report back here.
>

Yes, I must brace you to look upon your current streak of "good" rentals from Facets to be your Honeymoon period--when I first joined them in March, most of what they sent me were good copies, also. I was on the 4-out-a-time plan, so I in the first 2 months of my membership I received about 40 discs, and only a few had problems (to be expected).

But after this idyllic newbie stage, I began to notice (and I think you mentioned, also) that titles at the top of my queue were starting to get skipped over, and I was receiving selections from the middle and bottom of my queue...and after those were received, that's when the trouble began with the defects.

You'll notice that on their site, after you check their little box that reports a disc as defective, there's no record of it being reported as defective when you go back and look at your rental history, but after all these bum discs started showing up I began keeping notes of which ones gave me problems (I got quite a few cracked discs, too, but that's another issue...and I really hope to god Facets isn't sending out discs that are cracked, but hey, it's possible).

In my follow-up email with Facets, I asked if they could tell me which discs in my queue were actually only there due to being defective, and they were good enough to report back to me which of them were (nearly half out of 80!) I'm sure they don't really like doing this if they can help it, because the first thing I did afterwards was downgrade my membership from 4-out to a 2-out plan since I only have 40 or so titles left in my queue at the moment. I was NOT going to leave defective titles in my request list after the problems I was having with RECEIVING defective discs--if Facets wants an inventory of discs that its customers want them to restock, then they should have a separate queue on the site that collects these titles and doesn't group them with titles supposedly available...something like NFs "Saved" section, or the underutilized "Request List" here on GC (that SHOULD collect about 90% of the non-Green titles in member's queues because they sure as hell don't have them!)

When I have some free time, I will try and post a list of the Facets discs that I received that were defective or cracked (they are ALL selectable as rentals still), and also the ones they indicated are queueable for rental but are actually really defective. It's gonna be about 50 titles.

As for cleaning discs, I have to say I've NEVER heard of using Brasso to clean them...that's a pretty hard-core cleaner for metal products, isn't it? I HAVE heard of using toothpaste, which I tried a few times but it didn't help any so I quit using it. I keep some Windex by my computer, and if a disc looks a bit manhandled I'll use that to spiff it up, but that's as far as I go. Anyway, I'd say most of the problem discs I got from Facets didn't look really dirty or scratched at all...I think the defect was in their manufacture, which seemed to be more common back in the early days when dvds first hit the market, the late 90s and early 00s. As most of the stuff I'm trying to get from Facets is out-of-print and therefore too expensive to buy, my guess is most of these defectives fit this criteria since they're older titles.

kaream
post #46  on September 30, 2013 - 1:10 PM PDT  
> On September 29, 2013 - 5:36 PM PDT Blumphf wrote:
> ---------------------------------
> As for cleaning discs, I have to say I've NEVER heard of using Brasso to clean them...that's a pretty hard-core cleaner for metal products, isn't it? I HAVE heard of using toothpaste, which I tried a few times but it didn't help any so I quit using it. I keep some Windex by my computer, and if a disc looks a bit manhandled I'll use that to spiff it up, but that's as far as I go. Anyway, I'd say most of the problem discs I got from Facets didn't look really dirty or scratched at all...I think the defect was in their manufacture, which seemed to be more common back in the early days when dvds first hit the market, the late 90s and early 00s. As most of the stuff I'm trying to get from Facets is out-of-print and therefore too expensive to buy, my guess is most of these defectives fit this criteria since they're older titles.
> ---------------------------------

Windex, or just plain tap water, is good for removing surface gunk. Brasso or Wright's liquid polish actually does work well for scratches, and you can rub very firmly; but you MUST rub center-to-edge, back and forth. If the scratch runs in this same radial direction, you can rub at an angle from both directions, but never angled close to the direction of play. Toothpaste contains a very fine grit, so it's the same principle, but less effective (and a lot messier). A scratch that's too deep or wide probably isn't fixable, and even a light scratch running in the direction of play can permanently ruin a disc.

Two titles I've found to have manufacturing defects in more than one copy; there are a couple more that I'm not remembering now:
--Don't Die Without Telling Me Where You're Going - Eliseo Subiela 1995: hangs in the middle and won't proceed.
--Macbeth - 1983 BBC TV, with Nicol Williamson in title role (this whole 1983 BBC Shakespeare set was sloppily made): skipping and hanging problems in the banquet scene, but may proceed after these.

I thought Miss Mend would come in today's mail, but it ought to be here tomorrow. I appreciate your warnings about Facets, and I'm looking forward to seeing your list. It will be interesting to check these against Amazon to see which ones are still currently in print - at least Facets could be asked to buy replacements for these.
kaream
post #47  on September 30, 2013 - 1:29 PM PDT  
This damned website has timed-out on me eight times right now, five times trying to post that previous reply, and three times - so far - on this present complaint. I need to remember to type in a word processor, and copy to GC's message box so I don't keep losing what I've written.
kaream
post #48  on September 30, 2013 - 1:36 PM PDT  
This damned website has timed-out on me nine times right now, five times trying to post that previous reply, and four times - so far - on this present complaint. I need to remember to type in a word processor, and copy to GC's message box so I don't keep losing what I've written.
kaream
post #49  on September 30, 2013 - 2:08 PM PDT  
And now it posts my last two attempts. This is the same BS that FGaipa ran into with his triplicate posts requesting cancellation of his membership - and today he's still shown as an active subscriber.

I'm still running into time-outs with this one, too.
kaream
post #50  on October 1, 2013 - 11:16 AM PDT  
> On September 28, 2013 - 8:15 AM PDT Blumphf wrote:
> ---------------------------------
> > On September 27, 2013 - 10:22 AM PDT kaream wrote:
> > ---------------------------------
> > , and the 2-disc set of the 1926 silent Miss Mend reissued by Flicker Alley.
> > ---------------------------------

> Anyway, I see you have the 2-disc MISS MEND from Facets on the way to you...I rented that from them about 2 months ago and I had an issue it with it. When I got that title, disc 1 of it gave me freeze-up problems in my computer (i tried it in 2 different drives). I reported the problem to Facets and they informed me that that was the only copy they had of it, so no replacement was sent.
>
> So anyway, I'll be very interested to hear if MISS MEND gives you any issues from disc 1 when you get it...if it does, then Facets bald-faced lied to me when they said they don't send out rentals that have been reported as defective.
> ---------------------------------

Disc 1 of Miss Mend, as I received it, won't play at all; and it's easy to see why, but only if you look carefully. The lasered layer is pulled away from the disc substrate not at the edge, as when a disc has been banged hard on its edge, but along one section from the center hole. Disc 2 of the set, and the other two movies I received at the same time, are all fine.

I've reported the Disc 1 as damaged, and requested a replacement (even though they've told you they don't have one); I also marked the damaged area on the play side of the disc with a black marker to make it very obvious, so presumably now they won't continue sending it out to other subscribers.

I've seen somewhat similar damage on other discs, where they have very slight cracks from the center hole, which looked like they had been yanked too hard from - or jammed too hard down onto - a spindle. Whether this affects the play depends on how far the cracks extend. On this disc the cracks went over 1 cm into the play area, and there's no way it could be repaired. It looked to me that this was from mail-sorting machining rather than spindle damage.

Miss Mend is in print, but presumably only as the 2-disc set; so Facets could easily buy a replacement copy if they wanted to. Actually, that's something I've never understood about Netflix buying Criterion titles. A lot of Criterions are sold as 2-disc sets, with the movie on Disc 1, and Disc 2 containing only the extras. For some reason Netflix will frequently have only the Disc 1 movie, and list the Disc 2 extras as "Saved". I guess they must have some special arrangement with Criterion for doing this.
kaream
post #51  on October 1, 2013 - 1:30 PM PDT  
> On September 28, 2013 - 8:15 AM PDT Blumphf wrote:
> ---------------------------------
> So anyway, I'll be very interested to hear if MISS MEND gives you any issues from disc 1 when you get it...if it does, then Facets bald-faced lied to me when they said they don't send out rentals that have been reported as defective.
> ---------------------------------

It's my guess that since subscribers may be using any kinds of players, some of which will have problems and others will successfully read right through minor defects, they can never simply take someone's word for a disc being irreparably bad.

Warehouse staff probably does a quick visual inspection of all returned discs, since they can't rely on returns of bad discs having been reported. Also of course it might have been damaged on its return trip. The Miss Mend Disc 1 damage would have been easy to go unnoticed. And, I'm guessing that warehouse staff looking at returns probably don't have access to damaged disc reports while they are checking discs back in, because that kind of cross-checking would delay the check-in process too much.

I've had the same situation with Netflix, where I received a disc with a subtle defect - it looked like a small cigarette burn about halfway through. I reported it as damaged and returned it, with a request for a replacement. What they did was return the same disc to me, because no one noticed the burn mark.

Unless a disc's damage is too obvious to overlook I always try it again in a different drive or player to make sure. So now when a disc is definitely damaged beyond repair, but not obviously broken, I mark the area on the play side with a permanent marker, put a sticky on the sleeve with a note, and write either DAMAGED/ DEFECTIVE/ BROKEN DISC on the return mailer. And with Netflix I delay mailing the bad disc back until I'm notified that a replacement is actually being sent out, since with them you can immediately see whether they have a replacement copy; with GreenCine or Facets there's no way to know.
Blumphf
post #52  on October 1, 2013 - 8:53 PM PDT  
> On October 1, 2013 - 1:30 PM PDT kaream wrote:
> ---------------------------------
> > On September 28, 2013 - 8:15 AM PDT Blumphf wrote:
> > ---------------------------------
> > So anyway, I'll be very interested to hear if MISS MEND gives you any issues from disc 1 when you get it...if it does, then Facets bald-faced lied to me when they said they don't send out rentals that have been reported as defective.
> > ---------------------------------
>
> It's my guess that since subscribers may be using any kinds of players, some of which will have problems and others will successfully read right through minor defects, they can never simply take someone's word for a disc being irreparably bad.
>
>
> Unless a disc's damage is too obvious to overlook I always try it again in a different drive or player to make sure. So now when a disc is definitely damaged beyond repair, but not obviously broken, I mark the area on the play side with a permanent marker, put a sticky on the sleeve with a note, and write either DAMAGED/ DEFECTIVE/ BROKEN DISC on the return mailer. And with Netflix I delay mailing the bad disc back until I'm notified that a replacement is actually being sent out, since with them you can immediately see whether they have a replacement copy; with GreenCine or Facets there's no way to know.
> ---------------------------------

kaream, that's very distressing to hear that you received Miss Mend from Facets after I reported it as defective. Distressing, but not surprising considering the high numbers of defective discs I started receiving after my queue began thinning out.

I understand Facets (or any of the rental services) may not take the word of just a few people who report an unplayable disc because, as you mentioned, there are fluctuations in how reliable certain dvd players can be...from experience I've had some that are much more finicky than others.

I know that Facets doesn't know me from Adam and I shouldn't expect them to take my word as gospel, but when I report a disc as defective, that comes after trying it in 2 drives in my computer AND in my player (sometimes playerS), too, so I've exhausted all attempts at trying to get the disc to play correctly. In other words, I'm not just whistling dixie.

I know that defects crop up in dvds, some from manufacture and some from mishandling, but your affirmation you got the same bum disc 1 of Miss Mend that I did makes my trust quotient for Facets drop a few notches. It's one thing for them to claim they let subscribers add them to their rental queues ONLY to keep track of demand for them, but it's quite another for them to ship out discs that, let's face it, probably have been reported as defective by more than just a single subscriber. Getting one of them by mistake is one thing; getting a dozen or so of them in a couple of months is just flagrantly inexcusable.

There's more titles Facets has that I want so I'm going to keep my 2-out subscription for the time being, however, i use the word "has" very sarcastically because I'll be interested to know just how many of them will turn out to be really available once I contact them again and ask for a status of their availability, and whether or not they're really available or just defective/damaged discs still in their inventory.

I know a lot of people rag on NF, but I'm not one of them; I think they're still the gold standard when it comes to renting dvds. And when I report a disc as defective to them, 90% they actually send me a replacement of it, which goes to sure they're not a rinky-dink business run from an office at a stripmall because they're big enough to acually stock multiple copies of titles, even obscure ones. It's just unfortunate they don't have EVERY title on dvd I want to rent, hence, I have to patronize services like GC and Facets which provide as much aggravation as they do satisfaction.





kaream
post #53  on October 8, 2013 - 10:29 AM PDT  
> On September 26, 2013 - 7:11 PM PDT StealthMonk wrote:
> ---------------------------------

> Also facets is down just like greencine was.
> ---------------------------------

This morning for the first time I haven't been able to access the Facets website at all.

And GreenCine is running very slow with constant time-outs, as usual. What a pile of crap. Are both of these places under DDoS attack, or what?


jmwagner66
post #54  on October 8, 2013 - 10:56 AM PDT  
> We'll see how it goes after this. I'll stick with them for a while, but also maintain my GreenCine 1-out, at least for a while.
>
> ---------------------------------


How is it going?
kaream
post #55  on October 8, 2013 - 12:59 PM PDT  
> On October 8, 2013 - 10:56 AM PDT jmwagner66 wrote:
> ---------------------------------
> > We'll see how it goes after this. I'll stick with them for a while, but also maintain my GreenCine 1-out, at least for a while.
> >
> > ---------------------------------
>
>
> How is it going?
> ---------------------------------

Well. In terms of how it's going with Facets, for me, they're continuing to send me stuff, three at a time; but I definitely get the impression that they pick and choose from my queue pretty much at random rather than in my preferred sequence.

Other than the one bad Disc 1 of Miss Mend, I have not had the same problems that Blumphf was describing, of Facets shipping unplayable discs.

However, the Chicago post office keeps machining most but not all of the batches they've sent. So far this has ruined just the one disc I mentioned in my first shipment from them.

But in my most recent batch, all three discs arrived smashed and actually bent over. I've never seen a disc looking like this before. They cannot have been sent out from Facets in this condition, and I doubt if the mail sorting machine would have done it - each disc was bent at the top of where it sat inside its mailer. But obviously it did happen somewhere in USPS handling.

In the meantime now, I am able to access the Facets website, and maneuver around in it; so that was a temporary problem. I have not experienced the same kind of slowdowns there, going from one page to another, that continue to plague GreenCine.

I'm very curious whether you - or anyone else - has been having the same problems with slowdowns and timeouts that I keep having here at GC; I was surprised that you posted so quickly after mine, which altogether took me nearly 2 hours to get posted.

Today I'm trying to access and move around in GreenCine on two different computers, both running XP, and using both Internet Explorer and Chrome on each, just so hopefully I can get to where I need, and post something that doesn't time out and get lost. Right now I'm in Chrome.

Strangely, on my second computer that I rarely use for online access, Chrome is displaying an ad at the top of the screen that I've never seen before, for something called "jollywallet: Click here to get $12 Cash back on this site...", together with a large popup for the same thing in the center of the screen. I always use this present computer for going to websites, usually but not always with Chrome, and this ad has never displayed on this computer. Do other people see it? This might be what's causing all the problems. (On that other computer, Internet Explorer can't bring up GreenCine at all now, but I think it did once earlier this morning.)

I'm very curious to know whether all the slowdown and timeout problems I keep having with Greencine are somehow unique to me - I don't have this with other websites - or if everyone is getting the same thing as me.

(By the way, Blumphf, for your HTML here, use < angle brackets > rather than [ straight brackets ].
kaream
post #56  on October 8, 2013 - 3:21 PM PDT  
Well, here's something interesting, but I'm not sure what it means --

My credit card statement came in the mail today, and there's no charge on it for GreenCine for September.

Anyone else?

kaream
post #57  on October 15, 2013 - 3:24 PM PDT  
> On October 8, 2013 - 3:21 PM PDT kaream wrote:
> ---------------------------------
> Well, here's something interesting, but I'm not sure what it means --
> ---------------------------------

Returning if I may (having long since hijacked this thread) to Facets, here's something else that I found interesting:

Some time ago I bought an 8-DVD box of Peter Greenaway films in R4 PAL format, released by Australia's Umbrella Entertainment. I was glad to have these otherwise unavailable movies, but was slightly disappointed in Umbrella's transfers, which are not quite as sharp as might be hoped for.

Recently I noticed that Facets carries The Baby of Mācon, which because of its subject matter has apparently never been officially released in this country*. I rented it, thinking that a different release might have sharper video (and hopefully, subtitles, which it does not.)

I received this DVD in the mail today, and it's exactly the same as the Umbrella release, no better looking but no worse. This copy from Facets contains the entire movie omitting only the opening Umbrella logo, formatted as R0 NTSC (so it will play on any American player). However, instead of being issued on a standard dual-layer commercial disc, it is compressed at I would guess around 40% to fit on a standard single-layer 4.7GB DVD-R. This is the same thing you would get when you buy one of Amazon's made-to-order movies.

I want to emphasize that this compression does not noticeably affect the video quality, unless you might be watching on a much larger screen than my fairly small one - the two copies look exactly the same to me.

What surprised me was that printed in large caps across the disc was the message "NOT FOR RENTAL". Hah! There's no indication of who may have issued the disc.


*Copied from the IMDb entry's Trivia section:
"North American distributors refused to take the film in due its controversial subject matter. As a result, The Baby of Mācon is officially unavailable in any format in the US."
kaream
post #58  on October 16, 2013 - 2:58 PM PDT  
> On October 1, 2013 - 11:16 AM PDT kaream wrote:
> ---------------------------------
> Disc 1 of Miss Mend, as I received it, won't play at all; and it's easy to see why, but only if you look carefully. The lasered layer is pulled away from the disc substrate not at the edge, as when a disc has been banged hard on its edge, but along one section from the center hole. Disc 2 of the set, and the other two movies I received at the same time, are all fine.
>
> I've reported the Disc 1 as damaged, and requested a replacement (even though they've told you they don't have one); I also marked the damaged area on the play side of the disc with a black marker to make it very obvious, so presumably now they won't continue sending it out to other subscribers.
>
>...
> Miss Mend is in print, but presumably only as the 2-disc set; so Facets could easily buy a replacement copy if they wanted to. ...
> ---------------------------------

Today I received a reply to my recent query about the status of this Disc 1:
     "We do do not have any other copies of Miss Mend to send you at this time, but I will go ahead and put the next available title in your list in the mail today as a replacement for it."

So they're not anxious to buy a replacement set any time soon.
artifex
post #59  on November 8, 2013 - 10:28 PM PST  
> On October 8, 2013 - 12:59 PM PDT kaream wrote:
> But in my most recent batch, all three discs arrived smashed and actually bent over. I've never seen a disc looking like this before. They cannot have been sent out from Facets in this condition, and I doubt if the mail sorting machine would have done it - each disc was bent at the top of where it sat inside its mailer. But obviously it did happen somewhere in USPS handling.

How did they react when you let them know about this? Are you still renting from them? I've been thinking about trying both Facets and CafeDVD for fill-ins on my must-watch DVD lists, so I appreciate the info. Disappointed to hear one of those discs from Facets was possibly a bootleg copy, though. And leery of the broken discs you're getting.

BTW, I think the weirdness with Netflix and Criterion is due to the fact that Netflix had a contract with them for years, including streaming, but lost it to Hulu. I don't think Netflix can buy rental discs until the contract is up again.
kaream
post #60  on November 9, 2013 - 11:55 AM PST  
> On November 8, 2013 - 10:28 PM PST artifex wrote:
> ---------------------------------
> > On October 8, 2013 - 12:59 PM PDT kaream wrote:
> > But in my most recent batch, all three discs arrived smashed and actually bent over. I've never seen a disc looking like this before. They cannot have been sent out from Facets in this condition, and I doubt if the mail sorting machine would have done it - each disc was bent at the top of where it sat inside its mailer. But obviously it did happen somewhere in USPS handling.
>
> How did they react when you let them know about this? Are you still renting from them? I've been thinking about trying both Facets and CafeDVD for fill-ins on my must-watch DVD lists, so I appreciate the info. Disappointed to hear one of those discs from Facets was possibly a bootleg copy, though. And leery of the broken discs you're getting.
>
> BTW, I think the weirdness with Netflix and Criterion is due to the fact that Netflix had a contract with them for years, including streaming, but lost it to Hulu. I don't think Netflix can buy rental discs until the contract is up again.
> ---------------------------------

No reaction - any rent-by-mail service takes for granted there will be occasional damage, or loss, in shipping. The Chicago PO gives the impression so far of being rougher than usual with disc mailers. But maybe I've just been having a run of bad luck. Of course I've had occasional damage and/or loss problems with both GC and NF, too. Plus USPS has been operating under a lot of pressure recently, short-staffed.

I suppose that replacement Baby of Mācon may have been a "bootleg"; but my own reaction was more surprise than disappointment.

In any event, I'm sticking with Facets (and Netflix), and so far I haven't been running into further problems. I've been getting a lot of R2 discs from Facets, and this is the only source I know of for these.

Interesting observation about NF's relationship with Criterion - thanks.

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