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GreenCine Tech Talk
Hardware, Software, Tech.
The nuts and bolts of movie making, home theater, and DVD.

VOD Help
Topic by: lobo2401
Posted: November 8, 2006 - 5:45 PM PST
Last Reply: November 8, 2006 - 5:45 PM PST

author topic: VOD Help
post #1  on November 8, 2006 - 5:45 PM PST  
I'm not sure if this is proper place for this but I do not see a better location for my question. If it is the wrong place my apologies. For some reason I cannot get the VOD feature to work on my computer. I have asked customer support for assistance but they cannot seem to help me. Here are the answers that I provided to their first go round of questions. I have sinced DOWNGRADED WMP 11 back to 10 with the same results. The main question that I have is what codecs do I need to get this work. I have tried everything that I know. Please someone has to of had a similar problem with this. Anyways here is the information:

- Type of your internet connection: 56K modem, DSL Line, Cable Modem, other.


- Are you using a Mac or a PC?


- What version of Windows Media Player do you have installed?

WMP 11

- Were you able to view the sample clip?


- What operating system are you using?

Windows XP

- What browser are you using?

Tried Firefox and Internet Explorer

- What specific error message are you receiving?

Windows Media Player cannot play the file. One or more codecs required to
play the file could not be found.

- Are you trying to view this film from behind a firewall?

Tried both ways

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