GREEN CINE Already a member? login
 Your cart
Help
Advanced Search
- Genres
+ Action
+ Adult
+ Adventure
+ Animation
+ Anime
+ Classics
+ Comedies
+ Comic Books
+ Crime
  Criterion Collection
+ Cult
+ Documentary
+ Drama
+ Erotica
+ Espionage
  Experimental/Avant-Garde
+ Fantasy
+ Film Noir
+ Foreign
+ Gay & Lesbian
  HD (High Def)
+ Horror
+ Independent
+ Kids
+ Martial Arts
+ Music
+ Musicals
  Pre-Code
+ Quest
+ Science Fiction
  Serials
+ Silent
+ Sports
+ Suspense/Thriller
  Sword & Sandal
+ Television
+ War
+ Westerns


Public Discussions

topics
GreenCine General
Off Topic & Games
For when your thoughts are drifting to things not so movie, or if you're feeling trivially inclined.
591

VOD Help
Topic by: lobo2401
Posted: November 9, 2006 - 10:00 AM PST
Last Reply: November 9, 2006 - 1:40 PM PST

author topic: VOD Help
lobo2401
post #1  on November 9, 2006 - 10:00 AM PST  
I post this in the Nuts and Bolts forum but this one seems much more popular. Does anyone here order any VOD? I've gone afew rounds with customer service but they can't seem to help.

I'm not sure if this is proper place for this but I do not see a better location for my question. If it is the wrong place my apologies.

For some reason I cannot get the VOD feature to work on my computer. I have asked customer support for assistance but they cannot seem to help me. Here are the answers that I provided to their first go round of questions. I have sinced DOWNGRADED WMP 11 back to 10 with the same results. The main question that I have is what codecs do I need to get this work. I have tried everything that I know. Please someone has to of had a similar problem with this. Anyways here is the information:

- Type of your internet connection: 56K modem, DSL Line, Cable Modem, other.

Cable

- Are you using a Mac or a PC?

PC

- What version of Windows Media Player do you have installed?

WMP 11

- Were you able to view the sample clip?

No

- What operating system are you using?

Windows XP

- What browser are you using?

Tried Firefox and Internet Explorer

- What specific error message are you receiving?

Windows Media Player cannot play the file. One or more codecs required to
play the file could not be found.

- Are you trying to view this film from behind a firewall?

Tried both ways
underdog
post #2  on November 9, 2006 - 10:23 AM PST  
> On November 9, 2006 - 10:00 AM PST lobo2401 wrote:
> ---------------------------------
> I post this in the Nuts and Bolts forum but this one seems much more popular. Does anyone here order any VOD? I've gone afew rounds with customer service but they can't seem to help.

Hi lobo, welcome,
And sorry you're having some troubles with video-on-demand. I've checked with Customer Service and they are investigating further.

But testing this out here in the office we've confirmed that the problem, alas, appears to be on your end. There are no VOD errors in the last few days (on our end) that would account for this. WM11 does not appear to be the issue; we tested our files here on this player and they work perfectly. Sooo... customer service is going to try to help you out but do check back here again to let us know how things sorted out. We hope you can get it to work soon.

Thanks for your patience and diligence.

Best,
Craig of GreenCine
lobo2401
post #3  on November 9, 2006 - 11:06 AM PST  
Thank you for the response. I am fine with it being an issue on my end. I really never suspected it was something on your end at all.

I am not computer illiterate and I can usually work my way through problems but this one seems to be giving me fits. My only real problem with the support has been the delay with the responses. One email a day does not seem to be the most efficient way to deal with a technical issue.
hamano
post #4  on November 9, 2006 - 1:20 PM PST  
Which sample are you trying to play? The VOD streaming one or the VOD DivX download one?

If it's the DivX one, are you able to play and view other DivX files? If you're not sure, you can download DivX samples from HERE (they're movie trailers) and also try out the streaming as well. If you're unable to see any DivX files, maybe it's your video card. Upgrading the video card might solve the problem.

Also, maybe you're trying to play the file before all of it has downloaded. Depending on how fat your internet connection is, the complete file may take hours to download. An icon for your file might show up on your desktop, but if it's not complete it probably won't play. If you have cable broadband this is probably not a problem, but it's worth considering.
lobo2401
post #5  on November 9, 2006 - 1:33 PM PST  
> On November 9, 2006 - 1:20 PM PST hamano wrote:
> ---------------------------------
> Which sample are you trying to play? The VOD streaming one or the VOD DivX download one?
>
> If it's the DivX one, are you able to play and view other DivX files? If you're not sure, you can download DivX samples from HERE (they're movie trailers) and also try out the streaming as well. If you're unable to see any DivX files, maybe it's your video card. Upgrading the video card might solve the problem.
>
> Also, maybe you're trying to play the file before all of it has downloaded. Depending on how fat your internet connection is, the complete file may take hours to download. An icon for your file might show up on your desktop, but if it's not complete it probably won't play. If you have cable broadband this is probably not a problem, but it's worth considering.
> ---------------------------------

Its VOD streaming and I have no difficulty with DivX movies. Just FYI it's been 20 hours since my last response from technical support. Thanks for the response.
lobo2401
post #6  on November 9, 2006 - 1:38 PM PST  
> On November 9, 2006 - 1:33 PM PST lobo2401 wrote:
> ---------------------------------
> > On November 9, 2006 - 1:20 PM PST hamano wrote:
> > ---------------------------------
> > Which sample are you trying to play? The VOD streaming one or the VOD DivX download one?
> >
> > If it's the DivX one, are you able to play and view other DivX files? If you're not sure, you can download DivX samples from HERE (they're movie trailers) and also try out the streaming as well. If you're unable to see any DivX files, maybe it's your video card. Upgrading the video card might solve the problem.
> >
> > Also, maybe you're trying to play the file before all of it has downloaded. Depending on how fat your internet connection is, the complete file may take hours to download. An icon for your file might show up on your desktop, but if it's not complete it probably won't play. If you have cable broadband this is probably not a problem, but it's worth considering.
> > ---------------------------------
>
> Its VOD streaming and I have no difficulty with DivX movies. Just FYI it's been 20 hours since my last response from technical support. Thanks for the response.
> ---------------------------------

The moment I typed the response I noticed that I got new email from tech support suggesting I download some new codecs from MS.
underdog
post #7  on November 9, 2006 - 1:40 PM PST  
Ask and ye shall receive. ;-) Yeah, I knew they were looking into your case but I'm glad you got a response. They're usually pretty fast. Frankly, even when they're "slow" they're faster than most e-mail tech support I've experienced personally, but I know it's still frustrating when you're trying to get the darned thing to work! Let us know if the new codecs work.

about greencine · donations · refer a friend · support · help · genres
contact us · press room · privacy policy · terms · sitemap · affiliates · advertise

Copyright © 2005 GreenCine LLC. All rights reserved.
© 2006 All Media Guide, LLC. Portions of content provided by All Movie Guide®, a trademark of All Media Guide, LLC.