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1064

Request List IV: A New Hope
Topic by: sig11
Posted: August 14, 2004 - 9:24 PM PDT
Last Reply: October 22, 2004 - 6:30 PM PDT

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author topic: Request List IV: A New Hope
sig11
post #1  on August 14, 2004 - 9:24 PM PDT  
As our epic film begins, we find Luke Skywalker browsing Greencine on his farm in sandy, sunny Tatooine. He seems used to Tatooine, but the discovery of two droids will surely change his life...

Newly-found droid C3PO reveals a hidden holographic message, three-dimensial yet made in the days before color holographic messages had been perfected. The message seeks help, and being the dashing galaxy-saver he is, Luke heads of to the depths of the GreenCine catalog with smuggler Han Solo....

... just when we think everything is fine, Bzzzzzzzzzzzrttt! A fighter with a yellow "REQUEST" cannon flies by. Definately not a friendly rebel RENT ship! Luke uses his force powers and finds its hidden button and pushes it!

But... nothing happens! Time passes. Lots of it! Even Lucas grows impatient with the slow plot development! Despite a legion of Jar-Jar clones, the audience is pondering giving up on film!

Will the REQUST button ever have an effect? How many rebels have to press it before the Shipping Wookies send out a new hologram? How can the rebels tell how far off their hologram is? And most importantly -- how can they tell if the button will ever have any effect at all?

Please stay tuned, all the answers will be revealed in Request List V: The Shipping Wookies Strike Back. Unless Lucas hasn't sold enough lunchboxes with black helmets on them, in which case it will take several more hours and the untimely survival of annoying aliens.
Eoliano
post #2  on August 15, 2004 - 6:51 AM PDT  
The Request button works best when you apply the right amount of patience, and if you avoid dwelling on the list, the requested titles will eventually migrate into your queue.
sig11
post #3  on August 15, 2004 - 2:34 PM PDT  
I think what would be really nice would be a color-coded bar system similar to the one in the queue... some of the colors might inidcate:

green -- GreenCine has decided to order the movie and it will be arriving shortly
blue -- lots of people have requested it, in numbers that Greencine may decide to order it soon
...
red -- very few have requested it, and it is unlikely to show up anytime soon.

BTW, has anyone else had trouble getting responses from dvdrequest@greencine.com? I sent a message about 1.5 weeks ago, got no reply, so sent them it again a few days ago, and still got no reply.
Eoliano
post #4  on August 15, 2004 - 2:58 PM PDT  
Once GC adds one of your request titles to their catalog it will automatically generate an email. However, sending an email to dvdrequest@greencine.com will not generate a response because it more or less functions as a DVD suggestion box.

What?! You want more color-coded bars?
freakydude
post #5  on August 15, 2004 - 3:54 PM PDT  
sig11, in answer to how many members have to request a DVD before it's ordered, here's an answer I found from Patrick, the GreenCine Inventory Manager: "Generally, I start considering 'Request' titles when a title has received 10 or more requests, and I try and order all of them before they receive 25 requests. There are a lot of factors involved including price and current availability of a title from our distributors, as well as how the title fits into the GreenCine profile."

-- David
sig11
post #6  on August 15, 2004 - 4:03 PM PDT  
> On August 15, 2004 - 2:58 PM PDT Eoliano wrote:
> ---------------------------------
> Once GC adds one of your request titles to their catalog it will automatically generate an email. However, sending an email to dvdrequest@greencine.com will not generate a response because it more or less functions as a DVD suggestion box.

Yes, I'm aware of the e-mail thing. What I'm getting at is this: I've got some things on my request list that I'd really like to see. I'd like to be able to know if there's any hope of GreenCine getting them in the near future, or if I should just buy the DVD or try to rent it locally. (Yes, there are some titles that even the crappy local Blockbuster has but are requests only on Greencine)

As for dvdrequest@greencine.com, I'd hope to at least get a human reply saying "we've added to our catalog" or "not adding bacause (whatever)". I did get such a reply once before, BTW.

RHorsman
post #7  on August 15, 2004 - 4:37 PM PDT  
This is as good a place as any to repeat my surprise that anime director Hideaki Anno's live action movie Love and Pop is a request item. Seemed like a no brainer for the GC catalog.
Eoliano
post #8  on August 15, 2004 - 5:05 PM PDT  
> Yes, I'm aware of the e-mail thing. What I'm getting at is this: I've got some things on my request list that I'd really like to see. I'd like to be able to know if there's any hope of GreenCine getting them in the near future, or if I should just buy the DVD or try to rent it locally. (Yes, there are some titles that even the crappy local Blockbuster has but are requests only on Greencine)

I don't understand your dilemma, if it's something you really want to buy then I assume you needn't bother renting the DVD. When I want to add a film to my collection, I usually do so without giving it a second thought. However, if it's something you are eager to see, then rent it elsewhere. Failing that, you can keep your impatience in check and Jonathan Marlow will likely address your needs when he responds to this thread.

> As for dvdrequest@greencine.com, I'd hope to at least get a human reply saying "we've added to our catalog" or "not adding bacause (whatever)".

Yes, but there are thousands of members and if GC personally responded to every capricious email they would probably need to double their staff.

> I did get such a reply once before, BTW.

So have I, but that probably was two years ago.

> This is as good a place as any to repeat my surprise that anime director Hideaki Anno's live action movie Love and Pop is a request item. Seemed like a no brainer for the GC catalog.

Request granted! Even Kogals get the blues.
jross3
post #9  on August 15, 2004 - 5:45 PM PDT  
You could always make an appeal for it on the Boards. It seems to be a popular approach. These people will probably add your title to their lists just out of pitty/curiosity.
Gradalis
post #10  on August 15, 2004 - 9:39 PM PDT  
...you can keep your impatience in check and Jonathan Marlow will likely address your needs when he responds to this thread...

I was hoping to stay out of this one, particularly on a Sunday. I thought that you were doing a fine job without me. Regardless, you rang?

We used to give a personal response to every message sent to the "DVD Request" address. That was before the volume of those messages became somewhat unmanageable. We toyed with the notion of an automated form letter. Does anyone actually appreciate those things? We figured that the effect was essentially the same without one. Normally, the team merely adds the title to the catalog (and then to your Request List) if it's available without any fanfare at all.

As for the other concerns, David accurately repeated the comments of Patrick (who is sadly no longer with us) and those parameters still apply. Meanwhile, we're not entirely interested in "tipping the hand" of the Request List by adding color bars to it, although I do appreciate the suggestion.

Regarding Love & Pop, I entirely sympathize. It's on my Request List as well. I suppose that I should have made a case for it some time ago.

Saving the best for last, a large number of Request items are due to arrive in the next few days. Now that's something to celebrate (along with Puerto Rico's defeat of the so-called "Dream Team" and Iraq's amazing win over Costa Rica this afternoon, not that I'd necessarily equate these two events with the expected appearance of long-awaited discs).

characteristically,
Jonathan Marlow
Team GreenCine
sig11
post #11  on August 16, 2004 - 10:08 AM PDT  
> On August 15, 2004 - 9:39 PM PDT Gradalis wrote:
> ---------------------------------

> We used to give a personal response to every message sent to the "DVD Request" address. That was before the volume of those messages became somewhat unmanageable. We toyed with the notion of an automated form letter. Does anyone actually appreciate those things?


If the e-mail is actually going to be usually answered by a human, then the form letters are annoying. If the e-mail is going to be processed without a response, then the form letter is a good thing -- otherwise I have no idea why I'm getting no reponse. (Did the e-mail not get through? Is the dvdrequest guy on vacation? Did I get spam filtered?)


We figured that the effect was essentially the same without one. Normally, the team merely adds the title to the catalog (and then to your Request List) if it's available without any fanfare at all.

In my case, that hasn't happened.

Eoliano
post #12  on August 16, 2004 - 11:31 AM PDT  
> I thought that you were doing a fine job without me.

Thanks Gradalis! Has anyone reviewed my application for the forum moderator position or did it end up in the wastepaper bin?

> > We used to give a personal response to every message sent to the "DVD Request" address. That was before the volume of those messages became somewhat unmanageable. We toyed with the notion of an automated form letter. We figured that the effect was essentially the same without one...

> If the e-mail is actually going to be usually answered by a human, then the form letters are annoying. If the e-mail is going to be processed without a response, then the form letter is a good thing -- otherwise I have no idea why I'm getting no reponse. (Did the e-mail not get through? Is the dvdrequest guy on vacation? Did I get spam filtered?)

As Gradalis said, the form letter idea was scrapped, and that GreenCine used to give a personal response to every message sent to the "DVD Request" address. That would indicate they no longer respond to emails sent to the "DVD Request" address, and that you should not expect a reply from them.

> > Normally, the team merely adds the title to the catalog (and then to your Request List) if it's available without any fanfare at all.

> In my case, that hasn't happened.

This could be because the DVDs are either out of print, not yet unavailable, or are on order and have not arrived yet. On the other hand, maybe you need to activate the "Allow queue reminder emails" option on your Profile page.
sig11
post #13  on August 16, 2004 - 11:38 AM PDT  
> On August 16, 2004 - 11:31 AM PDT Eoliano wrote:

> As Gradalis said, the form letter idea was scrapped, and that GreenCine
used to give a personal response to every message sent to the "DVD Request" address. That would indicate they no longer respond to emails sent to the "DVD Request" address, and that you should not expect a reply from them.

True enough, and now I know it, but the person that signs up a month from now is going to have the same question and shouldn't have to search the forums for an answer. At minimum, references to dvdrequest@ should indicate that no reply should be expected.


> This could be because the DVDs are either out of print, not yet unavailable, or are on order and have not arrived yet. On the other hand, maybe you need to activate the "Allow queue reminder emails" option on your Profile page.


I can't speak to the on order question (shouldn't it be in the catalog then?), but as for the others, those are not the case here.

Eoliano
post #14  on August 16, 2004 - 12:16 PM PDT  
> True enough, and now I know it, but the person that signs up a month from now is going to have the same question and shouldn't have to search the forums for an answer. At minimum, references to dvdrequest@ should indicate that no reply should be expected.

I will leave that answer to Gradalis, though for me, this is hardly a major concern. However, if I have a serious issue regarding my membership I certainly know where and to whom to write.

> > This could be because the DVDs are either out of print, not yet unavailable, or are on order and have not arrived yet.

> I can't speak to the on order question (shouldn't it be in the catalog then?),

One would assume that if a DVD were on order that it would also be listed in the catalog, or are you suggesting otherwise?

> but as for the others, those are not the case here.

Please explain.
Gradalis
post #15  on August 16, 2004 - 1:18 PM PDT  
At minimum, references to dvdrequest@ should indicate that no reply should be expected...
I've added an "automated email" to the Shape of Builds to Come instead. I can see where the silence can be somewhat disconcerting. It might be a few weeks before this improvement appears, though.

As for the forum moderator application, I couldn't quite make out the "Requested Salary" field on the fax...
JBellows
post #16  on August 16, 2004 - 2:03 PM PDT  
Sir, I would gladly pay you some copper pennies and a half a sandwich, sir. A month. Sir.

> On August 16, 2004 - 1:18 PM PDT Gradalis wrote:
> ---------------------------------
> At minimum, references to dvdrequest@ should indicate that no reply should be expected...
> I've added an "automated email" to the Shape of Builds to Come instead. I can see where the silence can be somewhat disconcerting. It might be a few weeks before this improvement appears, though.
>
> As for the forum moderator application, I couldn't quite make out the "Requested Salary" field on the fax...
> ---------------------------------

Eoliano
post #17  on August 16, 2004 - 2:22 PM PDT  
> As for the forum moderator application, I couldn't quite make out the "Requested Salary" field on the fax...

Enough to survive within 50 kilometers of San Francisco will suffice. I have grown weary of the desert and long for a verdant garden with spectacular seaside vistas where the temperature remains below 32 Celsius. I suppose it is possible to work from anywhere in the world given access, and instead, enjoy an occasional excursion to San Francisco whenever necessary. The ball, as they say, is in your court.
sig11
post #18  on August 17, 2004 - 6:10 AM PDT  
> On August 16, 2004 - 12:16 PM PDT Eoliano wrote:
> ---------------------------------

> > True enough, and now I know it, but the person that signs up a month from now is going to have the same question and shouldn't have to search the forums for an answer. At minimum, references to dvdrequest@ should indicate that no reply should be expected.



> I will leave that answer to Gradalis, though for me, this is hardly a major concern. However, if I have a serious issue regarding my membership I certainly know where and to whom to write.


It's not a major concern for me either. Just something I thought I should mention. Things like this are the "icing on the cake" of a good customer service experience. And I'm not saying that GreenCine is bad at all. Just offering a suggestion to make it better.

And in all fairness, I should mention that I did receive an e-mail from GreenCine last night indicating that they added all three of the items I requested to the catalog. So I am happy.

> > > This could be because the DVDs are either out of print, not yet unavailable, or are on order and have not arrived yet.

> > I can't speak to the on order question (shouldn't it be in the catalog then?),

> One would assume that if a DVD were on order that it would also be listed in the catalog, or are you suggesting otherwise?

No, that's the exact point I was trying to make.

> > but as for the others, those are not the case here.

> Please explain.

The other possible reasons you cited (being out of print or unavailable to order) didn't apply here. I had checked several top DVD retailers and they all had supplies of 'em.

sig11
post #19  on August 17, 2004 - 6:12 AM PDT  
> On August 16, 2004 - 1:18 PM PDT Gradalis wrote:

> As for the forum moderator application, I couldn't quite make out the "Requested Salary" field on the fax...


I'd do it for a complimentary upgrade to the 8-out plan. :-)

Where do I hang my "will work for DVDs" sign?
Catullus
post #20  on August 17, 2004 - 3:21 PM PDT  
speaking of forum moderators have they ever actually deleted anything off the message board yet? it sure doesnt seem like it.
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