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1063

The longer the wait...
Topic by: spazgirl
Posted: January 20, 2005 - 9:01 AM PST
Last Reply: January 23, 2005 - 2:05 PM PST

author topic: The longer the wait...
spazgirl
post #1  on January 20, 2005 - 9:01 AM PST  
It seems as though the longer I wait for a DVD in my queue, the higher the likelihood that there will be skips when I put the disc in the player. Sometimes I forget that this is the case and I load it up without checking for scratches and/or fingerprints. The latter is something I can deal with (I wipe it down with a static-free cloth) but there have been a couple of instances where a disc has skipped at a pretty annoying time and this really bothers me.

Of course, it makes sense to me that a more popular title will be handled a lot more than one that is more readily available. What I'd like to know is whether the GC staff treats the high-use discs the same way as ones that sit around longer. I'd like to think that these titles might be examined before they get sent out again, but I'm guessing they are not.

Do other people have similar experiences? Am I the only one with visions of stacks of unsheathed discs sitting in people's homes, of DVDs falling on the floor, of other irresponsible handling of community-shared items?
hamano
post #2  on January 20, 2005 - 9:40 AM PST  
I can't remember getting a bad disc from GC... so far practically every one I've played have been skip-free, unlike some I've rented from Blockbusters and such. Some of them DO look kinda scuffed up, though.

Perhaps there is a player problem on your end. You might have a player that is particularly fussy about imperfections in the disc surface. I have pretty cheap (less than $100) players but they seem forgiving of a few scratches and fingerprints. Have you tried playing the same discs on a different player?

The more popular discs ARE more scuffed up than the others, it's true, but that's par for the course for any DVD rental business I think. However, they don't seem to give my players any difficulty compared to pristine new discs.
Bowwow
post #3  on January 20, 2005 - 10:36 AM PST  
Every once in a while I will get a disc that wont play in my cheap player and I have found that washing it with warm soapy water seems to work pretty well. I have never had to do that with any GC discs though.
kohnfused1
post #4  on January 20, 2005 - 11:37 AM PST  
> On January 20, 2005 - 10:36 AM PST Bowwow wrote:
> ---------------------------------
> Every once in a while I will get a disc that wont play in my cheap player and I have found that washing it with warm soapy water seems to work pretty well. I have never had to do that with any GC discs though.
>
> ---------------------------------

Wasn't there a thread about this a while back?

Just commenting, please continue.... :)
spazgirl
post #5  on January 20, 2005 - 11:45 AM PST  
I have had the same problem on 2 different DVD palyers. Granted, these are not high-end players, but unfortunately we seem to have had more problems with GC discs than even Blockbuster ones, which is really kind of a letdown because I tend to feel good about my GC membership and bad about going to Blockbuster.

It's gotten to the point where we wash pretty much every disc we get from GC just in case, but sometimes we forget and that's when we tend to notice skips. I guess I'm just in the minority when it comes to being affected by a GC quality control issue - today was the first time I had to return a disc that just wouldn't play at all, and that's really kinda frustrating.
hamano
post #6  on January 20, 2005 - 1:28 PM PST  
You have my sympathies... also you should invest in a good cd/dvd cleaning kit. Bowwow uses soapy water... this is probably OK, but the trick is what you use to dry the disc. Rough paper products and cloth can have grit trapped in them that could scratch the surface of the disc, making things cleaner but worse in terms of playability.

I guess USPS and renter wear just degrades the discs over time... I hope GC replaces these discs once they get complaints about them being unplayable.

In the good ol' days with Celia, Customer Support would free up my next queued rental as soon as I reported a bad disc... I don't know if they still do that.
ggsuperhero
post #7  on January 20, 2005 - 3:01 PM PST  
hi spazgirl,

i'm sorry that you are having this issue. we do check every disc that goes out every time they go out to minimize this problem.

however, i want to look into this just to see if there's a pattern or something. can you please send me the titles of those discs that you were having problems with (if you still remember) - you can send me a private mail through the site. i will also remind the people who handle the disc to be careful and mindful when sending discs out.

sincerely,
giselle g.
greencine operations
Dcran1955
post #8  on January 22, 2005 - 12:48 AM PST  
> On January 20, 2005 - 1:28 PM PST hamano wrote:
> ---------------------------------

> In the good ol' days with Celia, Customer Support would free up my next queued rental as soon as I reported a bad disc... I don't know if they still do that.
> ---------------------------------

I had my queue freed up about a month ago after a week of waiting for a disc to reutrn to GC. I have also had no problems with a GC disc.
Shaky
post #9  on January 23, 2005 - 2:05 PM PST  
I've had a few that wouldn't play. I can only remember one I had to send back for replacement, but it was cracked and looked like something had leaked into the crack to eat away at the inner layer of the disc. I didn't bother trying to clean it, because it was obvious by looking at it that it was trashed. I was actually surprised that GC's quality control didn't catch that one.

The others played fine when I either washed them or moved them to my computer. My (fairly expensive) DVD player doesn't like the menus on some DVDs (especially the Zatoichi series) and refuses to play them, so I can never be sure whether it's a disc problem or an encoding problem. My computer doesn't mind those discs and will usually play the ones that skip from scratches also.

All in all the quality of GC discs is generally higher than Netflix. I've had to send back quite a few more Netflix discs. But then, Netflix is so fast in getting my replacement to me that I still get the movie turned around faster than in my GC queue.

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