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Public Discussions

GreenCine General
Have suggestions, criticism or praise for the GreenCine community? Post them here. Please maintain a sense of decorum here.

Are Unplayable Disks the Norm?
Topic by: Darkangel
Posted: April 13, 2005 - 7:03 PM PDT
Last Reply: April 15, 2005 - 5:43 PM PDT

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author topic: Are Unplayable Disks the Norm?
post #1  on April 13, 2005 - 7:03 PM PDT  
I'm very sorry I didn't read the forums before I signed up, but that's my fault.

So far I've received 8 disks in 2 weeks.

5 of those 8 were defective.

That's 62%!!!!! And I'm only at 8 disks!

That is inexcusable.

I compare that with Netflix. I've received 102 disks from netflix and had one snapped in three pieces. That's < 1%.

(And that one was damaged in shipping, none of these seem to be.)

The service is flatly unusable with that many bad disks.

To make matters worse... they LOOK like bad disks.

They have cracks around the sides (some a millimeter or more deep) and usually a 2mm / 5mm or so defect in the media (not a scratch and not damaged on the back). One looks like it had a defect when it was burned.

One looked like someone sanded it. I sighed knowing it wouldn't be repairable at all, cleaned it as best as I could and popped it in the player. The menu wouldn't function, nor on my PC could I jump to any of the titles on the first half of the disk. The second half would play a little.

It is obvious that these disks won't play. I tried them on 2 DVD players (one brand new progressive, and one old one) and my PC to be sure.

But judging by the no-cleaning (I have had to clean every single disk so far before I'd even consider playing it), I can understand.

Is this the kind of service I can expect?

Does anyone even look at these disks when they come back in? Just a glance? (I know there isn't any cleaning. That is very obvious.)

How many others are having this bad a problem with Greencine? I cannot be the only one.

I'm very happy with netflix, as they haven't given me a single issue in months and I intend to stay with them. (I've already moved any duplicates I found here over to netflix)

The only use this place has is the indie titles netflix doesn't carry. However, if none of them work (and most of them are red or yellow and never seem to be in), I'd be better just to buy them (and cheaper, and faster).

I'm going to email support and see if I can get my money back for this month. If I can, I'll hang around to see if they can ship some disks that function next month.


PS: It is infuriating to watch 90% of a movie and have it start skipping and quit, break up, or plainly not work. I hate paying for something I cannot get. I waited until I received the second batch thinking perhaps it was just an incredibly bad fluke. It seems it isn't.
post #2  on April 13, 2005 - 7:35 PM PDT  
> How many others are having this bad a problem with Greencine? I cannot be the only one.

I have been a member for nearly three years and have yet to receive an unplayable disc... your situation is unique, to say the least.
post #3  on April 13, 2005 - 8:13 PM PDT  
K3nb, in "I'm very understanding but..." stated that he had received 2 disks for his first rental cycle and one was defective.

That's 50%. (Even though the sample size is only 2 disks.)

I admit it is a little hard for me to believe and I received them. I noted that he tried them in 3 DVD players as well.

It isn't usual for anyone to expect that many disks to be bad in such a short time.

That's why I'm willing to be understanding and suffer through another month to see.

I shouldn't be expected to pay for it though.

The turnaround time on those movies (I've yet to see a single one back although one seems to be in shipment) even if they did work would eat up most of a month.
post #4  on April 13, 2005 - 8:46 PM PDT  
In my one year at GC and three years at Netflix I've recieved very few unplayable disks from either and none that were broken. I've recieved only two disks from GC that were completely unplayable (did nothing; GC was surprising quick about replacing one (a popular title). The other (a crappy cheap obscure adult title) I didn't bother doing anything about) and one that had a track or two that simply didn't play. From Netflix I had three that skipped badly but none that were unplayable. Both negligiable statistics I figure.

Were these discs of a particular series? I hear GC used to have trouble with certain anime titles from some distributers.

You are definately in an anomalously high percentage.
post #5  on April 13, 2005 - 8:46 PM PDT  
Which discs did you get that were defective, if you don't mind telling us? Just so we know which ones might be falling off our lists, soon. :\
post #6  on April 13, 2005 - 8:56 PM PDT  
Oh, and I've had 1-2 be defective per month, and I only seem to get 8 or 9 discs a month, these days. Although I just recently replaced one of my players, the dvd drive in my computer, with a new one. It's not that my old one was breaking down (my other players didn't read the discs, either) but I finally invested in a Plextor, which greatly compensates for the quality. Also, this time around, I've got a new cleaning protocol: if anything even looks like it's got dust on it at all, or even cloudiness, I stick it in the radial cleaner before I stick it in the drive, instead of wiping it and hoping for the best. I wipe the top, too, because a lot of dust collects there, and I don't want static to attract dust down onto my lens.
post #7  on April 13, 2005 - 9:07 PM PDT  
I have five pages of rental history in my current GC incarnation and I can't recall having gotten one unplayable disk.

Besides knowing which titles you're renting, it might help to also know which DVD player you're using.
post #8  on April 13, 2005 - 9:14 PM PDT  
I've been with GreenCine for a little over a year -- only one title has been proven obstinate. Two consecutive copies of this movie had to be returned due to bad sectors (aka freezing & artifacts). I'd prefer to believe that the fault lies with the manufacturer -- as evidenced by the similar (but not identical) circular discolourations (or burn markings) on these discs.

GreenCine proved to be very accommodating. There were no "read" problems with the third requested copy of the aforementioned film.
post #9  on April 13, 2005 - 9:26 PM PDT  
I've rented far too many DVDs from Greencine over the last couple years, I only recieved one DVD that didn't play right - and I have some ancient SONY DVD player, too.
post #10  on April 13, 2005 - 9:47 PM PDT  
Add me to the chorus of those who've never gotten a defective Greencine disc.

If there's a God, Darkangel, I think you did something to piss him off.
post #11  on April 14, 2005 - 4:46 AM PDT  
no problems here.
post #12  on April 14, 2005 - 7:15 AM PDT  
I've been a member for over two years and I don't recall ever getting a bad disc from GC. The quality of the discs I get from them are far superior to Netflix, in my experience. Fewer dirt, scratches, and readability issues.
post #13  on April 14, 2005 - 8:08 AM PDT  
In two years, I had one where part of one chapter wouldn't play.

I can't say the same for Blockbuster store rentals.
post #14  on April 14, 2005 - 8:22 AM PDT  
> On April 13, 2005 - 9:47 PM PDT JHernandez1 wrote:
> ---------------------------------
> Add me to the chorus of those who've never gotten a defective Greencine disc.
> If there's a God, Darkangel, I think you did something to piss him off.
> ---------------------------------

Given my handle, this cracked me up.

You made my morning, thanks! =)

I'm on my way to work atm. When I get there I'll post which titles were/are bad.

I did get one of the disks cleaned up enough to play.

Misa The Darkangel was finally able to play on one side after being patient. Unf. this is part III to a series. I own part 1, part II is so defective it'll never play. (Media defect of death)

That sucks because it isn't available from Netflix. *sigh*

I admit that most of what I order is/will be (semi)obscure asian titles. Not all though.
post #15  on April 14, 2005 - 9:30 AM PDT  
Defective Titles:

Alien Files
Body Double
Eko Eko Azarak II
Misa The Dark Angel
Naked Poison

Alien Files would only play later in the disk. It looked so bad I knew it wouldn't play to begin with but jacked around with it just to see. Returned. Still waiting on replacement.

Body Double was so dirty and scratched that while it skipped in places, it would play if I stopped and started the player again. I gave up on it since I'd seen it years before.

Eko Eko Azarak II has defective media. It won't ever play.

Misa The Dark Angel has scratches along the outside and inside of the disk. (Bad rotary cleaner? I never use them because I fear radial scratches.) It skipped, but played on one side.

Naked Poison had defective media. It will never play.

Out of those, I saw in less than 1 second that Alien Files, Eko Eko Azarak II, and Naked Poison would never play.

post #16  on April 14, 2005 - 9:39 AM PDT  
In my relatively short stay with NF I had one or two disks that skipped. At GC I've had maybe four over a much longer period of time (one was cracked, others scratched). Not too bad in my opinion and the ones I've had problems with generally weren't good enough to try renting again.
post #17  on April 14, 2005 - 11:24 AM PDT  
Hi Darkangel,

I am sorry to hear that you've experienced this problem. As you can probably tell, a high volume of unplayable discs is very unusual.

I've alerted Customer Service about your problem, they should be contacting you shortly. They will help you get youe replacement discs.

Please let me or customer service know if you encounter anymore problems.

Thank you,
Giselle G
GreenCine Operations

post #18  on April 14, 2005 - 12:48 PM PDT  
Contact me they did, with a two week credit...

Which is ok, but not great as I've lost more time than that with the replacements.

Still, I'll stick around if the quality gets better as I can't find any of the movies I get here at Netflix.

See you guys later!
post #19  on April 14, 2005 - 12:50 PM PDT  
Forgot to mention...

They didn't provide any help with replacement disks as I had flagged them already for replacment upon return and will still wait for them in my queue as normal.
post #20  on April 14, 2005 - 1:33 PM PDT  
In almost 2 years I've received a defective disc just ONCE. After I reported it my next queued disc was sent out right away.

I think someone mentioned before when something like this came up that it might be a drive problem. Some DVD players are MUCH more sensitive to disc scuffs than others. I have 2 DVD players and a player in my computer, and all of them seem pretty robust when it comes to reading slightly scratched or scuffed discs. I've only had problems with thick fingerprints, but these can easily be cleaned.

If you experience read problems often, try playing the same disc in another player if you have one. If it plays fine in another player or drive, it might be your main player that's the problem.
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