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1063

Complaint: Damaged discs
Topic by: kingturtle
Posted: January 17, 2007 - 6:39 PM PST
Last Reply: February 1, 2007 - 8:09 PM PST

author topic: Complaint: Damaged discs
kingturtle
post #1  on January 17, 2007 - 6:39 PM PST  
A few times in the past two months I have received DVDs that are so scratched up that I cannot watch them through their entirty. The most recent one (Heavy Metal Parking Lot) was actually broken. Each time I put a post-it on the package saying "This DVD is unreadable, please send another copy of this film" but this request is never granted. Instead, I just get the next available movie in my cue.

This is frustrating for obvious reasons. But it is also expensive for me. I am giving up valuable time through my month to have a movie arrive and be sent back that does not work!

There are machines that can sand and polish scratched DVDs. I think you should invest in one. Also, please send customers clean copies of the same movie, if your subscriber requests it.

Blah.
hamano
post #2  on January 17, 2007 - 11:47 PM PST  
Duh, the shipping monkeys can't read whole post-it notes. They just stick post-its all over their fur and dance around in circles. Mark the box on the envelope to report problems (the monkeys can tell if the box has a mark). Then e-mail customer support right away. They will move a replacement disc of the same film back on your queue, at the top if you request it. Then they'll mail out the next available disc on your queue without waiting for the damaged disc to get back to them.

That's the way customer support used to work anyway...
cititzenzero
post #3  on January 18, 2007 - 8:49 PM PST  
> On January 17, 2007 - 6:39 PM PST kingturtle wrote:
> ---------------------------------
> A few times in the past two months I have received DVDs >that are so scratched up that I cannot watch them through >their entirty.

I have gotten a few that had trouble at first. I just run them under water for a few seconds and then dry with a lint-free cloth. It has recovered every DVD I've had trouble with.

>The most recent one (Heavy Metal Parking Lot) was actually >broken.

I've been getting them with the inner ring broken, and usually (after washing) I just have to make sure that inner ring is pushed all the way down flat onto my DVD drive's holder. May not work if you have the drawer-style.
woozy
post #4  on January 19, 2007 - 1:01 PM PST  
Spritzing with water (if you wear glasses and have lens cleaning solution that's great) usually get most of the reading problems. My experiences has been these occur most frequently when a disc is *new*. Unless the disc is actually damaged or cracked, then nothing can fix them unless you are lucky and another drive can read them. A disc polisher is probably a good idea but I'd guess there is only a finite number of times you can polish a disk before the disk starts showing wear.

I had a really wierd problem with a disk I got from "the other DVD company". The disk was Doctor Who Season 2 and in the disk track "Chapter Nine" and the end of an episode. The screen froze and cut to a picture of a bloody woman and then stopped. Putting it in my computer drive I could carefully scan past the freezing and then the disk would play about a half an hour of some Texas Chainsaw Massacre derivitive. If you went to "Select Chapter" menu and selected "Chapter Ten" or "Chapter 11" it jumped into the horror movie at different parts. It was wierd. Anyone ever seen anything like it? I wonder if "the other DVD company" prints their own disks, if somehow they just misrecorded this one.
artifex
post #5  on January 19, 2007 - 3:23 PM PST  
Wow. I haven't had any broken ones in a while. Not even from NF. Anyway, you need to email them right away when you discover this. If you do, they will bump your queue right away, before even getting your disk back, as well as putting the title back in your queue and/or shipping it out again, like others here have said. I don't think you really have to mark that box, if you email ahead of time. At least, I stopped doing it a year ago :)

I, too, have been seeing more of my broken ones with what looks like initial damage to the hubs. Perhaps GC could revise the cardboard mailer just a bit to stiffen that middle part. Using some lightweight recycled plastic on one inner flap of the cardboard is probably enough.

woozy
post #6  on January 19, 2007 - 5:09 PM PST  
> On January 19, 2007 - 1:01 PM PST woozy wrote:
> ---------------------------------
> I had a really wierd problem with a disk I got from "the other DVD company". The disk was Doctor Who Season 2 and in the disk track "Chapter Nine" and the end of an episode. The screen froze and cut to a picture of a bloody woman and then stopped. Putting it in my computer drive I could carefully scan past the freezing and then the disk would play about a half an hour of some Texas Chainsaw Massacre derivitive. If you went to "Select Chapter" menu and selected "Chapter Ten" or "Chapter 11" it jumped into the horror movie at different parts. It was wierd. Anyone ever seen anything like it? I wonder if "the other DVD company" prints their own disks, if somehow they just misrecorded this one.

Wow! This is weird. I just got their replacement disk and it has the exact same problem. (It's a different disk.) Maybe the publishers screwed up. Or Netflix did on a grand scale. Weird!!
> ---------------------------------

manuelvillanueva
post #7  on January 19, 2007 - 8:16 PM PST  
I've had relatively few problems with GreenCine. Occasionally, I do receive a disc that has difficulty playing. On the other hand, I've received 46 broken DVDs from BB and NF.
artifex
post #8  on January 19, 2007 - 11:33 PM PST  
> On January 19, 2007 - 5:09 PM PST woozy wrote:
> ---------------------------------
> > On January 19, 2007 - 1:01 PM PST woozy wrote:
> > ---------------------------------
> > I had a really wierd problem with a disk I got from "the other DVD company". The disk was Doctor Who Season 2 and in the disk track "Chapter Nine" and the end of an episode. The screen froze and cut to a picture of a bloody woman and then stopped. Putting it in my computer drive I could carefully scan past the freezing and then the disk would play about a half an hour of some Texas Chainsaw Massacre derivitive. If you went to "Select Chapter" menu and selected "Chapter Ten" or "Chapter 11" it jumped into the horror movie at different parts. It was wierd. Anyone ever seen anything like it? I wonder if "the other DVD company" prints their own disks, if somehow they just misrecorded this one.
>
> Wow! This is weird. I just got their replacement disk and it has the exact same problem. (It's a different disk.) Maybe the publishers screwed up. Or Netflix did on a grand scale. Weird!!
> > ---------------------------------
>
>
> ---------------------------------

could be a rare bad pressing.
manuelvillanueva
post #9  on January 20, 2007 - 1:31 AM PST  
> On January 19, 2007 - 1:01 PM PST woozy wrote:
> ---------------------------------
> I had a really wierd problem with a disk I got from "the other DVD company". The disk was Doctor Who Season 2...
> ---------------------------------

Another Web site has posted the same problem Woozy had with Dr. Who. The problem seems to involve NF rentals only:

http://www.tvshowsondvd.com/newsitem.cfm?NewsID=6833

woozy
post #10  on January 20, 2007 - 10:57 AM PST  
> Another Web site has posted the same problem Woozy had with Dr. Who. The problem seems to involve NF rentals only:
>
> http://www.tvshowsondvd.com/newsitem.cfm?NewsID=6833
>
Thanks! I tried googling "Dr. Who" "Bad DVD" "Texas Chainsaw Massacre" "Netflix" and all sorts of combinations but got no-where. I kind of figured it had to be Netflix only because otherwise it'd have been more well known. Lots of people on Netflix mentioned it and they were all exactly the same. Well, I have it on queue in GC although it's availability here is ... well, you know...
Ursus
post #11  on January 26, 2007 - 8:52 AM PST  
Usually, I have great luck with the titles I receive; no issues to speak of, besides the odd late delivery.

Rant Incoming...

However, as of late, a handful of DVD's look as if: A) Someone used the DVD as a cutting board to mince garlic B) Have been used in some "Tron-esque" discus battle with Bruce Boxleitner; bent, dinged, nearly bisected, and cracked in ways beyond "normal" wear-and-tear (that leave me baffled to their origin) C) Or, skipped like a stone across a gravel road.

Now, not all who appear so abused fail to play, but more than a few have their issues (which include not playing). Most recently, as of last night, I received a DVD of such "pristine" quality that it would play and pause, repeatedly, every 7 to 8 secs, for the entire DVD.

So, either every postman/postage handler between MT and SF has quite smoking, cold turkey, or... some GC users failed to learn the proper etiquette for the handling of communal property!

Please, handle with care. Just because you may live in your parents basement doesn't mean you can't show some care and respect for others in the future.
hamano
post #12  on January 26, 2007 - 9:48 AM PST  
If you get a disc like that, do us all a favor and mark the envelope and e-mail customer support, so the disc will get replaced and not put back in circulation! If you just send it back the next person who has it in their queue will have the same problems...
Ursus
post #13  on January 26, 2007 - 10:17 AM PST  
Mark them I do
woozy
post #14  on January 26, 2007 - 11:31 AM PST  
> On January 26, 2007 - 8:52 AM PST Ursus wrote:
> So, either every postman/postage handler between MT and SF has quite smoking, cold turkey, or... some GC users failed to learn the proper etiquette for the handling of communal property!
>


Hey, It wasn't me! I always run my discs through the dishwasher before returning. And to play it safe, I usually scrub with steel wool too!
woozy
post #15  on January 26, 2007 - 3:06 PM PST  
> On January 20, 2007 - 10:57 AM PST woozy wrote:
> ---------------------------------
> > Another Web site has posted the same problem Woozy had with Dr. Who. The problem seems to involve NF rentals only:
> >
Well, Netflix seems to have taken the entire Dr. Who Season 2 out of service....
Ursus
post #16  on February 1, 2007 - 8:09 PM PST  
> On January 26, 2007 - 8:52 AM PST Ursus wrote:
> ---------------------------------
> Usually, I have great luck with the titles I receive; no issues to speak of, besides the odd late delivery.
>
> Rant Incoming...
>
> However, as of late, a handful of DVD's look as if: A) Someone used the DVD as a cutting board to mince garlic B) Have been used in some "Tron-esque" discus battle with Bruce Boxleitner; bent, dinged, nearly bisected, and cracked in ways beyond "normal" wear-and-tear (that leave me baffled to their origin) C) Or, skipped like a stone across a gravel road.
>
> Now, not all who appear so abused fail to play, but more than a few have their issues (which include not playing). Most recently, as of last night, I received a DVD of such "pristine" quality that it would play and pause, repeatedly, every 7 to 8 secs, for the entire DVD.
>
> So, either every postman/postage handler between MT and SF has quite smoking, cold turkey, or... some GC users failed to learn the proper etiquette for the handling of communal property!
>
> Please, handle with care. Just because you may live in your parents basement doesn't mean you can't show some care and respect for others in the future.
> ---------------------------------

Got another one... They aren't cutting boards or coasters, people. Gosh!

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