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1063

How long is your CD's returning?
Topic by: GMathews
Posted: March 22, 2007 - 9:05 PM PDT
Last Reply: May 6, 2007 - 6:32 PM PDT

author topic: How long is your CD's returning?
GMathews
post #1  on March 22, 2007 - 9:05 PM PDT  
Is anyone else waiting a week or more for greencine to register receipt of movies sent in?
Cinenaut
post #2  on March 23, 2007 - 7:33 AM PDT  
No, it usually takes mine two days, but I'm in California.

Where do you live? Where are you dropping off the DVDs for mailing? Are you giving them directly to the USPS?
GMathews
post #3  on March 23, 2007 - 10:34 AM PDT  
> On March 23, 2007 - 7:33 AM PDT Cinenaut wrote:
> ---------------------------------
> No, it usually takes mine two days, but I'm in California.
>
> Where do you live? Where are you dropping off the DVDs for mailing? Are you giving them directly to the USPS?
> ---------------------------------


I live near San Diego and the Postal man picks up our mail daily. So far we have waited 7 calendar days and still the CD's do not show received. This has been happening for months now.
underdog
post #4  on March 23, 2007 - 12:11 PM PDT  
Shouldn't be taking that long, G. You should email support@greencine.com to have them look at it and help you out where they can. It can take up to 7 days; however in California especially, it should be much faster. Is it slow getting DVDs once we ship them out, too? Give customer support as much detailed info as you can so they can see if there's a better solution. Sometimes people just have a really slow local post office; switching to a work address or a PO box can help. Let us know what you find out.
MollyGrue
post #5  on March 30, 2007 - 11:15 PM PDT  
Takes about 5 days and I'm on the West Coast. Used to take only 2-3 days either way, but for some reason the mails slowed down.
misanthrope99
post #6  on May 2, 2007 - 5:33 PM PDT  
i just joined and even tho i live in oakland it takes me 4-5 days to get my dvds once theyve supposedly been shipped from sf which to me is absurd and unacceptable since with netflix in san jose everything was received 2 days later. i dunno whats up but im prolly going back to netflix if i dont get my dvds tomorrow.

DLeonard
post #7  on May 2, 2007 - 5:57 PM PDT  
> On May 2, 2007 - 5:33 PM PDT misanthrope99 wrote:
> ---------------------------------
> i just joined and even tho i live in oakland it takes me 4-5 days to get my dvds once theyve supposedly been shipped from sf which to me is absurd and unacceptable since with netflix in san jose everything was received 2 days later. i dunno whats up but im prolly going back to netflix if i dont get my dvds tomorrow.
> ---------------------------------

Something unusual is going on, because when i lived in Oakland I would usually get my DVD the next day. And I moved a couple times.
woozy
post #8  on May 2, 2007 - 11:28 PM PDT  
> Something unusual is going on, because when i lived in Oakland I would usually get my DVD the next day. And I moved a couple times.
> ---------------------------------

I live in Berkeley, been with GC for three, four years or so. I've consistantly recieved my DVDs the day after they were sent (and they were recieved and reshipped the day after I mailed them) except for maybe a dozen time (out of hundreds) they took 2 days. 5 or 6 times they were delayed/lost in the mail and took a week or more without arriving. In those times customer service responded postively and immediately (shipped my next film imediately and took my word that they were or delayed).

Until the last three weeks when maybe films have for some reason taken about two days to come an be responding (reducing a usual turnaround of two days to four or five). However this week they seem to have come back to their usual overnight service.

Be patient, it may get better.

Netflix, in the meantime, has slowed pretty far down. They used to be overnight as well (but they never shipped on Saturday making GC 20% fast in general) but now they seem to be consistantly later in recieving my films (or so they claim) and they frequently "throttle" me by spending a day in "processing" and "shipping", slowing down from two day turnaround to about 4. I still usually get them the day after they claim to send.

woozy
post #9  on May 2, 2007 - 11:33 PM PDT  
> On May 2, 2007 - 5:33 PM PDT misanthrope99 wrote:
> ---------------------------------
> i dunno whats up but im prolly going back to netflix if i dont get my dvds tomorrow.
>

Friendly wager: I'll bet you a beer they will come in tomorrow. Let us know.
underdog
post #10  on May 3, 2007 - 4:41 PM PDT  
> On May 2, 2007 - 5:33 PM PDT misanthrope99 wrote:
> ---------------------------------
> i just joined and even tho i live in oakland it takes me 4-5 days to get my dvds once theyve supposedly been shipped from sf which to me is absurd and unacceptable since with netflix in san jose everything was received 2 days later. i dunno whats up but im prolly going back to netflix if i dont get my dvds tomorrow.
>
>
> ---------------------------------

Misanthrope, hi, sorry for those delays? Have you dropped a line to support@greencine.com? They can check for you. It shouldn't take that long, unless it's just a one time unusual delay. Maybe there's something odd going on with your zip code's PO, or at that address. But we've heard bad stories about the Oakland PO delays sometimes... Drop Cust Service a line.
woozy
post #11  on May 4, 2007 - 10:14 AM PDT  
> On May 3, 2007 - 4:41 PM PDT underdog wrote:
> But we've heard bad stories about the Oakland PO delays sometimes... Drop Cust Service a line.
> ---------------------------------

Yeah, and let me know if I owe you a beer. (Did the disk come on Thurs?)

speakreflection
post #12  on May 5, 2007 - 5:48 PM PDT  
I have been with greencine through many moves.
Started in Reno, Nevada. had about a 3-4 day turnaround.
When I lived in San Rafael, California, It was an almost 2 day turnaround.
Now I live in Portland, Maine. It's about a 6 day turnaround.
(Turnaround meaning the days it takes for me to send a dvd back and receive a new one)
misanthrope99
post #13  on May 6, 2007 - 5:46 PM PDT  
> On May 2, 2007 - 11:33 PM PDT woozy wrote:
> ---------------------------------
> > On May 2, 2007 - 5:33 PM PDT misanthrope99 wrote:
> > ---------------------------------
> > i dunno whats up but im prolly going back to netflix if i dont get my dvds tomorrow.
> >
>
> Friendly wager: I'll bet you a beer they will come in tomorrow. Let us know.
>
> ---------------------------------

you owe me half a beer. i got one of my movies and the other has still yet to arrive. its been over 6 days now so i emailed customer service. i hope they will account it to being lost in the mail and send me my next film. the other film took 5 days to arrive unfortunately. hopefully it gets better. netflix never took more than 2 days for me and i never had anything not arrive. cheers!
woozy
post #14  on May 6, 2007 - 6:32 PM PDT  
> On May 6, 2007 - 5:46 PM PDT misanthrope99 wrote:
> you owe me half a beer.

Call it a full beer. Name the bar and the day (can't do wednesdays though) and the time.

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