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Have suggestions, criticism or praise for the GreenCine community? Post them here. Please maintain a sense of decorum here.
1063

GreenCine?s Forum (Pros & Cons)
Topic by: manuelvillanueva
Posted: September 17, 2007 - 11:33 PM PDT
Last Reply: September 28, 2007 - 10:37 PM PDT

author topic: GreenCine?s Forum (Pros & Cons)
manuelvillanueva
post #1  on September 17, 2007 - 11:33 PM PDT  
The fact GreenCine has a community forum is both a blessing and curse. I love GreenCine's forum because it allows genuine communication between GreenCine and their members. GreenCine welcomes criticism and feedback and allows members to interact. Neither Netflix nor Blockbuster has this advantage. The fact this forum exists tells me GreenCine has nothing to hide.

Yet, this same open communication leaves Greencine vulnerable to character assassination. Members are free to make accusations whether true or not. I'm sure Greencine competitors realize this vulnerability. How should GreenCine members act on customer service complaints? First, you should examine your own experience with GreenCine. Are you experiencing the same problems others claim? Second, never believe everything you read--consider the source and make your own judgment.

GreenCine seems to rely on word of mouth for their customer base. I've never seen a GreenCine advertisement (not to say they don't exist). Then consider how GreenCine's competitors pelt the Internet with advertisements. It seems every nook and cranny in the Web has become inundated with Netflix ads.

Recently, Netflix started its own "community" blog. I visited it only to find a very one-sided dialog:

"This blog is about the development of community features; this is not customer service...i can't really address issues like shipping oddities, broken discs, account things, and so on."

Netflix has managed to create a "community" blog while circumventing the core of subscribers' issues--customer service.
Battie
post #2  on September 18, 2007 - 6:13 PM PDT  
Hmm..truthfully, I think the forums may be why anyone here can bring up issues of loyalty, why anyone would stay beyond DVD service.

Circumventing customer service complaints is both a great idea, and a very stupid one. By denying people the ability to publicly decry Netflix service, they avoid some of the issues GC is now having but also manage to silence their customers. And when you open up a community forum, you're bound to get outspoken people. The only way they'll keep customer complaints out of the forums is by denying members' ability to post after they've publicly complained.

Or if they don't, eventually CS will be drawn into answering.

Frankly, this issue does remind me of a problem I had with Netflix. I cannot recall what it was now, but at the time I made even more infuriated when I couldn't get in touch with customer service to make my complaint. And once I found a half-assed way to do so, I was told on the page that I would receive no reply.
underdog
post #3  on September 21, 2007 - 11:58 AM PDT  
Thank you for raising this, by the way.

ON a related topic - does anyone have suggestions or favorite bulletin board software? We finally are back to the idea of blowing these boards up as it were and using more modern php forum software, which would allow people to edit their posts, have HTML editing, create their own icons and so on. I like vbulletin, but wondered if people had their own favorites (if you answered this before, remind me again) - either software specifically or other forums, as far as how they're run/designed.

ninex
post #4  on September 21, 2007 - 1:48 PM PDT  
vBulletin would be my recommendation. It is my preferred board software among the sites that I visit.
manuelvillanueva
post #5  on September 22, 2007 - 12:42 AM PDT  
> On September 21, 2007 - 11:58 AM PDT underdog wrote:
> ---------------------------------
> Thank you for raising this, by the way.
>
> ON a related topic - does anyone have suggestions or favorite bulletin board software?...>
>
> ---------------------------------

Sorry, I don't have enough experience to offer a recommendation. Keep in mind hackers prey upon more popular boards--a custom built board would be a less likely target and may better serve your needs. For now, might I suggest using the ban feature. It's one thing to complain about service issues yet some have crossed the line by injecting comments of their own agenda. The GreenCine forum should be a privilege aside from our rental/purchase/download service.
underdog
post #6  on September 22, 2007 - 12:00 PM PDT  
> On September 22, 2007 - 12:42 AM PDT manuelvillanueva wrote:
> ---------------------------------
> > On September 21, 2007 - 11:58 AM PDT underdog wrote:
> > ---------------------------------
> > Thank you for raising this, by the way.
> >
> > ON a related topic - does anyone have suggestions or favorite bulletin board software?...>
> >
> > ---------------------------------
>
> Sorry, I don't have enough experience to offer a recommendation. Keep in mind hackers prey upon more popular boards--a custom built board would be a less likely target and may better serve your needs. For now, might I suggest using the ban feature. It's one thing to complain about service issues yet some have crossed the line by injecting comments of their own agenda. The GreenCine forum should be a privilege aside from our rental/purchase/download service.
>
> ---------------------------------


Thanks for the advice guys!

Yes, it would be nice if all people remembered this. Our forum software is so outdated it only allows us to delete or lock threads, which is less than ideal, rather than edit posts or edit posting access/privileges. This is a custom built forum, as you can tell, and the problem with that concept is anytime you need to add a feature or improve it in some way you need to get a developer's time and it takes a lot longer, longer than it would just to use something good that comes "out of the box." But they both have their pluses and minuses.

Keep the suggestions coming!
Catullus
post #7  on September 22, 2007 - 11:14 PM PDT  
lol update it to anything, the boards aren't horrible but lack of edit function and the other things you mentioned is rather limiting. So I guess anything will do :P
artifex
post #8  on September 23, 2007 - 1:43 AM PDT  
I like vBulletin. There may be exploits, but I haven't heard of them. How it looks is a function of how much time you put into customizing it, of course. Go look at MacRumors.com for an example of a site where it all hangs together nicely.
cititzenzero
post #9  on September 28, 2007 - 10:37 PM PDT  
I also think vBulletin is the best forum software around.

It has every feature I wanted (as a user) in the place where I wanted it:
rss feeds of almost anything, option to have email notification on threads, emoticons, profiles, private messaging, skins, editing posts (controllable), the list just goes on and on.

If you want to get a hang of it, you can also take a look at:
http://www.straightrazorplace.com/forums/
Ok so you may not be into shaving with straight razors, but if you create an account and play a bit I think you'll see this forum software is great.

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