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1063

quick return!
Topic by: shiftless
Posted: October 23, 2007 - 10:34 PM PDT
Last Reply: November 30, 2007 - 10:53 PM PST

page  1  2  3  4      prev | next
author topic: quick return!
weezy
post #21  on October 25, 2007 - 6:38 PM PDT  
> On October 25, 2007 - 6:19 PM PDT Battie wrote:
> ---------------------------------
> Wait, I'm still lost. So if you click 'quick return,' no dvd is sent until your dvds have been received?

nope that's not it

> Or is it that you can use quick return for one set of discs, but can't use it again until those quick-returned discs have been received? That sounds fair. And much more logical than the former.

you got it!

> Does it apply to SLOTS or to a single dvd (ie, if you use quick return on one dvd, you can't use it again on the other two or whatever dvds you have out until that one dvd is received)?

You are allowed the same number of quick returns as your current-out plan. So if you're on a three-out plan, you can have three quick returns initiated at once, but will not be able to initiate another until those three discs are received. I hope that answers your question.

> I'm being unusually dense lately. *sigh*

No worries! But if you're feeling shy but still have questions, don't hesitate to ask us at support@greencine.com
MDixon
post #22  on October 26, 2007 - 5:16 AM PDT  
that's the shizzit! I was just thinking that the turnaround times have increased a bit since things moved to Van Nuys. This is kinda like, and this is the only metaphor I can come up with right now, the FastPass system at the Disney parks
MDixon
post #23  on October 26, 2007 - 5:20 AM PDT  
> On October 26, 2007 - 5:16 AM PDT MDixon wrote:
> ---------------------------------
> that's the shizzit! I was just thinking that the turnaround times have increased a bit since things moved to Van Nuys. This is kinda like, and this is the only metaphor I can come up with right now, the FastPass system at the Disney parks
> ---------------------------------

I'm on the East Coast, and was hoping the announcement might be regarding more distro centers, but this will definitely improve things for now. I try to plug GC where and when I can, and mention the selection of (*cough* PORN) movies that you can't get at Netflix, but the turnaround times seem to be the most common drawback folks cite.
shiftless
post #24  on October 26, 2007 - 10:30 AM PDT  
OK, I don't get why my quick returned movies aren't removed from the quick return section after they have been received.

My first DVD that I quick returned should have been received a week ago, and that fact I was allowed to quick return my most recent movie affims that, but what will cause that first movie to be finally removed from the quick return portion of my queue page?
NLee
post #25  on October 26, 2007 - 3:08 PM PDT  
> On October 25, 2007 - 6:19 PM PDT Battie wrote:
> ---------------------------------
> I'm being unusually dense lately. *sigh*
> ---------------------------------

Battie, I suspect there is a geek girl hiding behind your "dumb blond" image. I further suspect that GC staffs are not any smarter when it comes to understanding how "Quick Return" really works.

Today I clicked the "Quick Return" on a title which I have not yet received, left alone returned (this is done in the name of scientific experiment, of course). My queue now shows the title as "quick returned" on Oct 26th, and a new title is already "released to shipping" to me.

So appearantly, there is no such thing as a 2-day waiting period. Or even if there were one, it started on the day GC sent out the disc to me, not the day I clicked Quick Return.
akagaare
post #26  on October 26, 2007 - 3:19 PM PDT  
Yay! With quick return I got my next two DVDs in two days - that's super fast and awesome and I wish it always worked like that.

The super disappointing part is that the quick returned DVDs still haven't actually shown up and I can't get my next DVDs any quicker. I've taken to marking when I return DVDs on my calendar, as well as when they are received and sent, just because if I didn't I wouldn't know when my seven days is up and I can email customer support to clear my queue for the next DVD. It kind of sucks that I have to manage all of this from home because of all of the issues I've been having, but at least quick returns alleviates a little of the problem.
ppawelski
post #27  on October 26, 2007 - 5:04 PM PDT  
This should be an improvement for me. I live in Georgia and my average turnaround time for the past year and a half had been around 8.5 days. The new distro. center pushed that up to almost 14 days! With quick return, I should be able to cut that in half.

It will be even better when the "professional" disto. center finally gets to be as fast as the old team was. New movies every 4 days!

The next improvement would be to add a comment section on quick return so you could identify when you got a damaged disk. I got a damaged one today. It would be great to be able to get the replacement started coming my way as soon as I drop the damaged one in the box.
Battie
post #28  on October 26, 2007 - 8:11 PM PDT  
> On October 26, 2007 - 3:08 PM PDT NLee wrote:
> ---------------------------------
> Battie, I suspect there is a geek girl hiding behind your "dumb blond" image. I further suspect that GC staffs are not any smarter when it comes to understanding how "Quick Return" really works.
>

There was, but I stabbed her in the boob and buried her body in my neighbor's yard. Don't tell anyone, shhh.

I think it's like the remote control. You don't know HOW it works, but you know it DOES work (until the batteries run dead and you have to beat it up a few times until you finally realize that it needs a recharge, not 'encouragement').

> Today I clicked the "Quick Return" on a title which I have not yet received, left alone returned (this is done in the name of scientific experiment, of course). My queue now shows the title as "quick returned" on Oct 26th, and a new title is already "released to shipping" to me.
>

Bad, bad man.

> So appearantly, there is no such thing as a 2-day waiting period. Or even if there were one, it started on the day GC sent out the disc to me, not the day I clicked Quick Return.
> ---------------------------------

Smh @ you.
underdog
post #29  on October 26, 2007 - 9:55 PM PDT  
Thanks for the feedback. We're going to make a tweak to prevent early returns, or what we'll call "The NLee Escape Clause." Look for it soon. ;-) Thanks again.
CGillespie
post #30  on October 26, 2007 - 11:14 PM PDT  
I came here tonight to cancel my membership, but now that I see the "quick return" feature, I decided to wait. My returns from SF typically take 1-2 weeks, I'm not kidding.

I'm hoping with this new feature that every other rental will ship earlier than that. So, if one rental takes two weeks, the other one can use the Quick Return feature.

Since the move I went from 24 rentals to 8 rentals a month (on the 3-out plan). I realize I was very spoiled before, but a 60+% reduction is service is just too much. And I so want to support a local business, so I am going to hang on and see how this works out. Before the move/change GC was the absolute best online service for SF residents.

Surprisingly, I have had 2 DVDs go missing in the mail since the move after 2 years as a member. I still do not understand why it takes up to two weeks for my returns to show up at GC when they are a 5 hour drive away from me.

In any case, I am a fan and supporter of GC. I hope this new feature helps iron out my long return time. I really want to continue to be a memeber!
weezy
post #31  on October 27, 2007 - 10:07 AM PDT  
> On October 26, 2007 - 11:14 PM PDT CGillespie wrote:
> ---------------------------------

> Surprisingly, I have had 2 DVDs go missing in the mail since the move after 2 years as a member. I still do not understand why it takes up to two weeks for my returns to show up at GC when they are a 5 hour drive away from me.


Two weeks?! That is totally NOT cool. I am going to call your local post office and see what the heck is up, because this sounds like it may be a processing problem. If you have problems with a return/shipment and your quick return feature is not available for use, please go ahead and email us at support@greencine.com for more help. In the meantime I'll do some investigatin', in a Sherlock Holmes costume for Halloween, of course.
underdog
post #32  on October 27, 2007 - 11:56 AM PDT  
Yeah, that's seriously unacceptable. Weezy, is there a way we can put a special tracking label on the next set of discs going to CGillespie? Some way to trace it through the system to see where they're getting bogged down? Obviously we're concerned not only for your sake but for ours, if we're losing discs on that route that's not good for us either. Obviously (x2), Quick Returns should greatly help you out, but it still doesn't explain why they're disappearing. As Weezy said, we'll snoop around.
FGaipa
post #33  on October 27, 2007 - 1:43 PM PDT  
Should be great for people in remote locations, but perhaps a little complicated for anyone with consistant one week return times. Quick Returns seems to assume such long return times are flukes.

I doubt it's enough to bring back NF switchers.

Better, and NF besting, would have been the instant returns I and someone else suggested, verified by a unique code hidden under each envelope's pull strip. That too might have been cheatable (How engineer a pull strip that couldn't be pulled to get the code and then stuck back until the real mailing?) but few would have bothered.

If GC means to continue by mimicking NF's Watch Instantly, here's an NF flaw you might want to target: The other day I watched half of the longish An Unreasonable Man, went to work, came back home and watched the rest. I found myself charged four hours instead of two against my monthly free streams. If you go that route at all, you should best NF by allowing twenty-four or forty-eight hours to view a film. Band-width and server issues are over my head, but I see little or no possibility for subcribers to abuse the service.

fg
Battie
post #34  on October 27, 2007 - 2:32 PM PDT  
> On October 27, 2007 - 11:56 AM PDT underdog wrote:
> ---------------------------------
> Yeah, that's seriously unacceptable. Weezy, is there a way we can put a special tracking label on the next set of discs going to CGillespie? Some way to trace it through the system to see where they're getting bogged down? Obviously we're concerned not only for your sake but for ours, if we're losing discs on that route that's not good for us either. Obviously (x2), Quick Returns should greatly help you out, but it still doesn't explain why they're disappearing. As Weezy said, we'll snoop around.
> ---------------------------------

I'm actually wondering how many of my discs ever actually arrived. In three months, I've had quite a few take more than seven days (the first three I sent back, in fact, hadn't arrived after 11, prompting me to put all dvds in the P.O. drop-box afterwards in case it was a matter of theft). I know we have some mail issues (a lot of mail has been going missing; my grandmother has canceled her bank statements because of), but I'm just wondering in the return leg of the journey if ANY of the dvds that I reported 'missing' after seven days ever turned up.
ppawelski
post #35  on October 28, 2007 - 9:12 AM PDT  
> On October 27, 2007 - 10:07 AM PDT weezy wrote:
> ---------------------------------
> > On October 26, 2007 - 11:14 PM PDT CGillespie wrote:
> > ---------------------------------
>
> > Surprisingly, I have had 2 DVDs go missing in the mail since the move after 2 years as a member. I still do not understand why it takes up to two weeks for my returns to show up at GC when they are a 5 hour drive away from me.
>
>
> Two weeks?! That is totally NOT cool. I am going to call your local post office and see what the heck is up, because this sounds like it may be a processing problem.
> ---------------------------------

Guys, the problem is most likely NOT the post office. In the year and a half before the new distro., I had one extremely slow return from GA (14 days total turn around instead of 7-9). After, I had two disappear out of three I mailed from the same post office and two more take double the time they should.

I fix system problems for a living. First rule is: if something was working and then stops working when you change one item - the problem is related to the changing that item.
hardcle
post #36  on October 28, 2007 - 5:19 PM PDT  
Great new feature! At last I'll be able to send back a movie on a Monday and get something else back by the weekend.

I do have a question. Will we still receive notice when a movie we've Quick Returned arrives back at GC? If so, will we still need to notify support when it takes more than a week for a disc to get back to GC, or will this now be an automatic process?
weezy
post #37  on October 28, 2007 - 10:05 PM PDT  
> On October 28, 2007 - 5:19 PM PDT hardcle wrote:
> ---------------------------------

> I do have a question. Will we still receive notice when a movie we've Quick Returned arrives back at GC? If so, will we still need to notify support when it takes more than a week for a disc to get back to GC, or will this now be an automatic process?
> ---------------------------------


You will know when a quick returned item arrives back at GC when the rentals in your current out list become available for quick return processing. You'll still need to notify support if delays are more than 7 days and none of the titles in your out list are available for quick return, at support@greencine.com.
Belgand
post #38  on October 29, 2007 - 6:10 PM PDT  
I still find it a bit odd.

I clicked quick return for two discs on the 26th. One I'd just returned the previous day and one that I was returning that day. On the 27th two new discs shipped out to me. Now today (29th) I have both of the new discs, but neither of the shipped discs have been received back.

First, I thought quick return was a sort of insurance policy. That once I click on it it starts a timer for two days and if the discs haven't cleared it off by coming in new discs get sent out regardless. It doesn't vastly improve any shipping, but it does help insure that the week-plus delays are somewhat minimized. In this case new discs shipped the next day?!? I'm not complaining about this, but it seemed unusual. Is there something that I don't understand about how quick returns work?

Second, I got my new discs before my returns got back. The lag has long been shown to be on the return leg and I'd say this really proves it. It really should only take the same amount of time both ways, especially considering that one disc was shipped a day before being quick returned.

Third, this is where the system fails. Tonight after I watch one of my new discs and return it due to the lag in getting my discs received I won't be able to quick return my new disc going out in the mail. I mean, I understand that the system is constructed this way to prevent abuse, but it doesn't work when dealing with an unbalanced shipping situation.
Battie
post #39  on October 30, 2007 - 10:12 AM PDT  
> On October 29, 2007 - 6:10 PM PDT Belgand wrote:
> ---------------------------------
> I still find it a bit odd.
>
> I clicked quick return for two discs on the 26th. One I'd just returned the previous day and one that I was returning that day. On the 27th two new discs shipped out to me. Now today (29th) I have both of the new discs, but neither of the shipped discs have been received back.
>
> First, I thought quick return was a sort of insurance policy. That once I click on it it starts a timer for two days and if the discs haven't cleared it off by coming in new discs get sent out regardless. It doesn't vastly improve any shipping, but it does help insure that the week-plus delays are somewhat minimized. In this case new discs shipped the next day?!? I'm not complaining about this, but it seemed unusual. Is there something that I don't understand about how quick returns work?
>
> Second, I got my new discs before my returns got back. The lag has long been shown to be on the return leg and I'd say this really proves it. It really should only take the same amount of time both ways, especially considering that one disc was shipped a day before being quick returned.
>
> Third, this is where the system fails. Tonight after I watch one of my new discs and return it due to the lag in getting my discs received I won't be able to quick return my new disc going out in the mail. I mean, I understand that the system is constructed this way to prevent abuse, but it doesn't work when dealing with an unbalanced shipping situation.
> ---------------------------------

Well, if the system had worked as (now?) intended, your discs wouldn't have shipped until the 29th (the 28th being Sunday) and you wouldn't have gotten them until the 31st. You wouldn't have shipped them back until the 1st (if you'd watched them that night). That's five days (which seems to be about the average time most Californians are complaining about). Minus the Sunday, it'd still be four days total for your original discs to arrive. Seems like you're trying to demand 'right now' service, which will never happen unless you go for VOD.

The 'quick return' service is designed to help with the unbalanced shipping, but it's assuming there will be some delay between the time you return your discs and the time you ask for/are sent/receive/watch/resend your new discs. I'd say four movies in 4-5 days is more than fair service. Even Netflix rarely gives that service, thanks to throttling. I'd normally get six movies a week on a three-out plan, if I were lucky. (I tended to average 16-20 movies a month, which is less than six a week.)


Even with 'quick return,' there will still be a long round-trip for people out of state, but it should be shortened some. Either way though, the 'quick return' feature will give all people a little more to watch each month.
shiftless
post #40  on October 30, 2007 - 1:39 PM PDT  
The only thing I'm not liking is it's hard to tell when your discs have been received by GC. I'm positive my last DVD should have gotten there by now but I don't have a quick return option yet on either of my two slots. Maybe they haven't received it yet though, but that's what I don't like, I can't tell.
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