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Have suggestions, criticism or praise for the GreenCine community? Post them here. Please maintain a sense of decorum here.
1063

quick return!
Topic by: shiftless
Posted: October 23, 2007 - 10:34 PM PDT
Last Reply: November 30, 2007 - 10:53 PM PST

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author topic: quick return!
weezy
post #41  on October 30, 2007 - 9:24 PM PDT  
> On October 30, 2007 - 1:39 PM PDT shiftless wrote:
> ---------------------------------
> The only thing I'm not liking is it's hard to tell when your discs have been received by GC. I'm positive my last DVD should have gotten there by now but I don't have a quick return option yet on either of my two slots. Maybe they haven't received it yet though, but that's what I don't like, I can't tell.
> ---------------------------------

If your quick return option isn't open yet, it means the disc has not arrived. As always, please let us know if this is the case and you're itching to quick return your current rentals, and we'll be happy to help you out.
Calbob
post #42  on October 31, 2007 - 8:09 AM PDT  
I feel the same way. I mailed two of my disk a week ago, nothing yet? I still thing they are trying, but my returns are slow getting to them.


> On October 30, 2007 - 9:24 PM PDT weezy wrote:
> ---------------------------------
> > On October 30, 2007 - 1:39 PM PDT shiftless wrote:
> > ---------------------------------
> > The only thing I'm not liking is it's hard to tell when your discs have been received by GC. I'm positive my last DVD should have gotten there by now but I don't have a quick return option yet on either of my two slots. Maybe they haven't received it yet though, but that's what I don't like, I can't tell.
> > ---------------------------------
>
> If your quick return option isn't open yet, it means the disc has not arrived. As always, please let us know if this is the case and you're itching to quick return your current rentals, and we'll be happy to help you out.
> ---------------------------------

Cinenaut
post #43  on October 31, 2007 - 8:58 AM PDT  
I'm wondering if this feature is working correctly myself. None of the three discs I've quick returned are marked as received. I know I sent Air Guitar Nation back a week ago.
tungwaiyip
post #44  on October 31, 2007 - 11:58 AM PDT  
> On October 31, 2007 - 8:58 AM PDT Cinenaut wrote:
> ---------------------------------
> I'm wondering if this feature is working correctly myself. None of the three discs I've quick returned are marked as received. I know I sent Air Guitar Nation back a week ago.
> ---------------------------------

That's what I am thinking. This is the 7th day and 5th day for the two disc I've mailed back. In the past few weeks they would have received in 2-3 days. Now both of them are stuck in 'quick returned' status. I have a feeling something is not working correctly.
Calbob
post #45  on October 31, 2007 - 12:14 PM PDT  
Still, this is proof positive that the company listens to its customers.

Bravo.

If our government were this responsive....

Cinenaut
post #46  on October 31, 2007 - 2:03 PM PDT  
Two of mine (the two oldest ones) are now marked as returned, so either the USPS was just being really slow with the returns, or something sticky was unstuck today in the quick return process.

> On October 31, 2007 - 11:58 AM PDT tungwaiyip wrote:
> ---------------------------------
> > On October 31, 2007 - 8:58 AM PDT Cinenaut wrote:
> > ---------------------------------
> > I'm wondering if this feature is working correctly myself. None of the three discs I've quick returned are marked as received. I know I sent Air Guitar Nation back a week ago.
> > ---------------------------------
>
> That's what I am thinking. This is the 7th day and 5th day for the two disc I've mailed back. In the past few weeks they would have received in 2-3 days. Now both of them are stuck in 'quick returned' status. I have a feeling something is not working correctly.
> ---------------------------------

eddypcj
post #47  on October 31, 2007 - 4:46 PM PDT  

> That's what I am thinking. This is the 7th day and 5th day for the two disc I've mailed back. In the past few weeks they would have received in 2-3 days. Now both of them are stuck in 'quick returned' status. I have a feeling something is not working correctly.
> ---------------------------------

Same here. I've since seen one of the DVD's that were sent "early", and already mailed it back today. 2 previously watched movies are *still* in quick return status and were sent back 5-6 days ago.

sigh... I'm really trying to stick around as a fairly long time user but this whole change has not worked out in my benefit so far.

I really love you guys BUT I can't help but pine for the good old days. I'm not sure how long I am willing to wait for this to work out, but I'm not a happy camper for the past few months...

weezy
post #48  on October 31, 2007 - 5:29 PM PDT  
Hey guys - look like a found a little bug. Should be fixed by tomorrow and hopefully some of you will see that your quick returned items have been returned. Thanks for your patience!
Cinenaut
post #49  on October 31, 2007 - 8:07 PM PDT  
Squash that bug!
sfdragon24
post #50  on November 1, 2007 - 9:50 AM PDT  
have you fixed it yet?? I've returned 6 dvds so far since you've implemented the quick return feature and your system says none of them have been received yet. This is getting rediculous.
MONKEY
post #51  on November 1, 2007 - 1:32 PM PDT  
man... this is troublesome!
ever since they moved buildings, i have had no luck with my Greencine support/membership!

i have written to Customer Service and nothing.... no reply, no nothing

why am i crying?

because it takes 7+ days to get a movie back from the day i put it in the mailbox!

Even with the Quick Return i am sensing there is something amiss with GC...

the OTHER companies offering similar services have movies back within 2-3 days TOPS....

3 months ago, I used to be able to get up to three full sets in one week!!!

what the hell?

MrSunshine561
post #52  on November 1, 2007 - 11:26 PM PDT  
So basically, we just have to deal with it until the bug is fixed?

> On November 1, 2007 - 11:22 AM PDT weezy wrote:
>
> > ---------------------------------
>
> Your out list has been cleared, and the bug will be fixed by start of next week.
> ---------------------------------

sfdragon24
post #53  on November 2, 2007 - 9:24 AM PDT  
I suspect the bug will be fixed by the time of your next billing date.

> On November 1, 2007 - 11:26 PM PDT MrSunshine561 wrote:
> ---------------------------------
> So basically, we just have to deal with it until the bug is fixed?
>
> > On November 1, 2007 - 11:22 AM PDT weezy wrote:
> >
> > > ---------------------------------
> >
> > Your out list has been cleared, and the bug will be fixed by start of next week.
> > ---------------------------------
>
>
> ---------------------------------

EMathews
post #54  on November 2, 2007 - 11:14 AM PDT  
> On November 1, 2007 - 12:02 PM PDT EMathews wrote:
> ---------------------------------
> > On November 1, 2007 - 9:50 AM PDT sfdragon24 wrote:
> > ---------------------------------
> > have you fixed it yet?? I've returned 6 dvds so far since you've implemented the quick return feature and your system says none of them have been received yet. This is getting rediculous.
> > ---------------------------------
>
> That�"s what is happening to me....and I sent an email on Monday to support and here it is Thursday and no response!!!! So I will put it on the forum, as this seems to get responses....
>
> I quick returned two films - on 10/13 and 10/19 - I have since returned and received 4 movies and still those two titles are stuck in Quick return. I find it hard to believe that those two films have not been received as I have, as I said before, received and sent back 4 other DVD�"s....what's up????? USPS is slow but from the San Francisco post box at Mission and 8th Street, it ain't that slow.
>
> any answer or response would be appreciated.......
>
> ---------------------------------

I did get a response yesterday evening after I had posted here, (only four days to respond) and was told also of the bug and also that it would be fixed over the weekend.......basically wait and see.......
shiftless
post #55  on November 2, 2007 - 11:21 AM PDT  
actually, now my queue has been fixed. so I guess the lesson is that emailing support is useless, but posting on the boards greases the wheels pretty darn quick. Personally I am happy my queue got fixed but I have to wonder about sending that kind of message to customers. These boards should be flooded with requests in no time...
mgeis
post #56  on November 2, 2007 - 12:15 PM PDT  
> On November 2, 2007 - 11:21 AM PDT shiftless wrote:
> ---------------------------------
"These boards should be flooded with requests in no time..."
> ---------------------------------

Ok, I'll bite. Two days ago I mailed support to find out the date my billing cycle ends, so I can either decrease the size of my plan or put my account on hold and actually know when that would go into effect. Still waiting for a reply, so I'll just post it here.

And, just so I'm on topic, I sent back a movie 7 days ago via Quick Return and it's still not showing up as having been received, so hey guys, fix my queue please.

weezy
post #57  on November 2, 2007 - 12:16 PM PDT  
Sorry about the mention about the "bug" - seemed to throw people off especially because it's associated with a new feature. It wasn't quite a bug but an error in the check-in process that affected quick returned items checked in during a short period of time. The fix has been implemented as of yesterday, but do please continue to email us at support@greencine.com if you have a quick returned item sitting in your queue for 7 or more days.
NLee
post #58  on November 2, 2007 - 12:38 PM PDT  
> On November 2, 2007 - 12:16 PM PDT weezy wrote:
> ---------------------------------
> Sorry about the mention about the "bug" - seemed to throw people off especially because it's associated with a new feature.
> ---------------------------------

That's right folks. It is not a bug. It is a feature... that didn't quite work.

Actually, I figured out what went wrong. I have three titles already stuck in 'Quick Return' slots for around one week. In the mean time, the fourth title (which I received quickly by invoking 'quick return') was returned on Monday and received today (Friday).

So the bug, I mean 'feature' is quite obvious. When GC received a title, their inventory management system only checks the return against 'currently checked out' titles, and not against the 'quick returned' titles. That's why the 'quick returned' slots are never freed up, even though those title are already received. At the same time, the 'Current Checked Out' slots are still moving as usual.
NLee
post #59  on November 5, 2007 - 2:58 PM PST  
After ten days, my 'Quick Return' slots are finally moving again as of today.
janeskid
post #60  on November 6, 2007 - 11:44 AM PST  
> On November 5, 2007 - 2:58 PM PST NLee wrote:
> ---------------------------------
> After ten days, my 'Quick Return' slots are finally moving again as of today.
> ---------------------------------

Likewise here. The 'Quick Return' titles I had returned about 9-10 days ago were all shown as returned in my rental history as of yesterday.

I'm thinking I will not use 'quick return' for a few weeks and see if the comments on it improve.
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