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1063

USPS seems to be slower
Topic by: janeskid
Posted: August 4, 2009 - 7:51 AM PDT
Last Reply: June 14, 2010 - 10:17 AM PDT

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author topic: USPS seems to be slower
janeskid
post #1  on August 4, 2009 - 7:51 AM PDT  
> [elsewhere] On July 31, 2009 - 1:20 PM PDT janeskid [Thats me] wrote:
> ---------------------------------
> ... I get the feeling that returns having been running a little slow the last few weeks. ...
> ---------------------------------

Yep. I went back and checked my log. Back in May it shows: date mailed, one day plus Sundays and holidays, date checked in by Greencine.

In July it shows: date mailed, two or more days plus Sundays and holidays, date checked in by Greencine.


shiftless
post #2  on August 4, 2009 - 11:55 AM PDT  
> In July it shows: date mailed, two or more days plus Sundays and holidays, date checked in by Greencine.
> ---------------------------------

I'm finding it to be wildly inconsistent but on the whole getting worse. Sometimes it will take 3 days to get to San Francisco, but more often now it takes 4 or even 5 days. I've had a few occasions in the last 3-4 months where it took 7 days. With today's mail already delivered, 2 movies sent on August 1st have not arrived. It saddens me to see something that used to be so reliable and consistent going down the tubes like this.

Cinenaut
post #3  on August 5, 2009 - 8:41 AM PDT  
Now that you mention it, I'm experiencing the same thing. I had two discs ("The Palm Beach Story" and "La Ceremonie") mailed August 1 and they still haven't shown up.
weezy
post #4  on August 5, 2009 - 11:33 AM PDT  
Sorry to hear about the slowdown, folks. The USPS reps can't substantiate these claims but we've nudged them about these reports. Here's hopin' things perk up!
FGaipa
post #5  on August 5, 2009 - 8:40 PM PDT  
Ditto. My three mailed August 1 had not arrived as of August 5. But my expectations regarding GC have sunk so low, I'm uncertain whether or how far that is off the norm.

With a few careless exceptions, I use GC for things I don't care much when I see.

Never knowing what will show up when is king of fun.

fg
shiftless
post #6  on August 5, 2009 - 9:55 PM PDT  
I don't think the delivery person even showed up today. No DVD's, no nothing! I watch some TV stuff online but I never watch movies, I just can't stand to sit in my office chair for movies. My friend swears by the Apple TV box though. I haven't seen it personally. I'd be tempted to get one for VOD movies if they looked good enough.
NarcTed
post #7  on August 7, 2009 - 12:22 AM PDT  
Yeah, I'm noticing a pattern developing here in Austin, TX that it seems I need the Sunday layover before any DVDs are arriving from Greencine that were sent during the week. They all arrive on Monday or Tuesday no matter what day they were sent. It's really becoming inconvenient in that I use some of the DVDs to host a regular anime night at my place on the weekends. I'm having to hold onto those DVDs all week before the weekend before I can mark them as returned. I've adjusted the queue accordingly.

USPS seems to be needing to make cuts. There's serious talk of cutting Saturday service. There are 4 offices closing in Austin. Thankfully not the one that services my address. I'll admit I get less mail these days, but I kind of like to think my regular deliveries of Greencine DVDs are helping to try and keep the postal service going. They might as well not deliver to me that day if there is no Greencine DVD in it. I'll tell all my services to start sending me paper bills again and kill some trees if it can help me get my Greencine faster.
janeskid
post #8  on August 7, 2009 - 8:13 AM PDT  
I received two disks yesterday, 6th, one had been shipped on the 1st and one one the 4th.

The one shipped one the first had markings on the label. An 'X' in the upper left and some numbers. In the lower right someone had penciled in an incorrect zip code for a state to the south of me. All these were neat careful numbers. Curious.
FGaipa
post #9  on August 7, 2009 - 5:04 PM PDT  
All of this brings up an interesting question. When DVDs are en route for five days, do you guys' consciences allow you to quick return them before you've received them?

I've often felt tempted, but never yet given in.

At the very worst, I'll quick return them the day I watch them, even though I'm uncertain whether I'll manage to post them that same day.

fg
NarcTed
post #10  on August 7, 2009 - 8:36 PM PDT  
Nah, I won't report them as returned before I get them. I don't want to get caught in the lie if they just never arrive. I'd rather just report they never arrived after a week or so.

janeskid
post #11  on August 8, 2009 - 11:51 AM PDT  
> On August 7, 2009 - 5:04 PM PDT FGaipa wrote:
> ---------------------------------
... quick return them before you've received them?
...
> ---------------------------------

No, I don't quick return anything until it is out of my possession i.e back into the hands of USPS.



shiftless
post #12  on August 11, 2009 - 3:59 PM PDT  
Well, it look like 5-6 to SF days is becoming a regular thing. DVDs sent Friday Aug. 7th have still not arrived. Arrrggh!

The one or two times I have been sorely tempted to quick return movies that were slow to arrive, I resisted, and thankfully too, because they never showed up. I would feel like such an ass having to write that email to customer service "uh, sorry guys but..."

janeskid
post #13  on August 12, 2009 - 7:57 AM PDT  
> On August 11, 2009 - 3:59 PM PDT shiftless wrote:
> ---------------------------------
... DVDs sent Friday Aug. 7th have still not arrived. Arrrggh! ... [Tuesday, 11th.]
> ---------------------------------

Same here. But I suppose there is nothing we can do about it except post regularly to keep each other advised so expectations won't be shattered too badly.

It is still very curious, I mentioned this above, that July, and now August, can be documented as slower than May.

janeskid
post #14  on September 5, 2009 - 11:57 AM PDT  
I've a new USPS problem. I am passing this on as an FYI should you ever find yourself with none of the disks you were expecting. My mail carrier broke here key. She cannot get into my mailbox. So she just left my disks in a box in her truck. Takes them into the post office in the evening.
PRicardo
post #15  on April 7, 2010 - 8:25 AM PDT  
I'm a new customer in Los Angeles and return discs to (and supposedly receive from) a distribution center in Canoga Park, an L.A. suburb of the San Fernando Valley about 25 miles from my local post office.

It is taking two days after (supposed) mailing from GC for me to receive discs and two days after I return discs for GC to process them. This is not consistent with all my other local, Fist Class Mail delivery.

Furthermore, I'm a six-year Netflix customer and am still enjoying one-day returns to/delivery from them 95%+ of the time. Their Los Angeles distribution center is in Santa Ana--that's in Orange County, farther away than Canoga Park--about 40 miles from my local post office.

Either rumors of Netflix receiving preferential treatment from the USPS are true or GC needs to improve their processing time (I have reason to believe they don't necessarily process all discs they receive on the day they get them back from customers). I don't think USPS is the sole culprit here when all my other local mail is getting delivered on the same timetable as many years ago.
underdog
post #16  on April 7, 2010 - 12:07 PM PDT  
Sorry you've had any delays. There's a lot of evidence, unfortunately, that NF does get preferential treatment from the USPS and it;s something everyone else has to scramble around. That said, it's generally been a lot faster than you've been experiencing and we've been noticing a slowdown as well. As a way of comparison, a very important piece of mail I was sent from LA last Thursday via regular mail has not arrived as of yet here in San Francisco, which generally takes more like 1-2 days or 3 tops. Not sure what's going on but if there's anything we can do on our end to speed up processing I can assure you we will. I know the shippers do process and send out on the same day, as always, so it isn't that. But it is certainly frustrating for us as well as you. Please keep support@greencine.com in the loop on your shipping times and any delays so they can track to see what may be happening. Thanks for your patience!
FGaipa
post #17  on April 8, 2010 - 8:00 AM PDT  
It's not preferential treatment. Even two years back when I worked for the USPS, there was just plain so much of it that they'd isolate and expedite it lest it clog the system. All heavey mailers (PG&E,BofA,whoever) get the same treatment.

As I've said before, few postalworkers outside SF or Van Nuys have ever seen our green envelope. If they tried to isolate GCs outside those two locations, they simply wouldn't find enough to bother. (By the way, my checked out queue is multiple days empty yet again.)

fg

> On April 7, 2010 - 12:07 PM PDT underdog wrote:
> ---------------------------------
> Sorry you've had any delays. There's a lot of evidence, unfortunately, that NF does get preferential treatment from the USPS and it;s something everyone else has to scramble around. That said, it's generally been a lot faster than you've been experiencing and we've been noticing a slowdown as well. As a way of comparison, a very important piece of mail I was sent from LA last Thursday via regular mail has not arrived as of yet here in San Francisco, which generally takes more like 1-2 days or 3 tops. Not sure what's going on but if there's anything we can do on our end to speed up processing I can assure you we will. I know the shippers do process and send out on the same day, as always, so it isn't that. But it is certainly frustrating for us as well as you. Please keep support@greencine.com in the loop on your shipping times and any delays so they can track to see what may be happening. Thanks for your patience!
> ---------------------------------

artifex
post #18  on April 8, 2010 - 8:13 AM PDT  
> It's not preferential treatment. Even two years back when I worked for the USPS, there was just plain so much of it that they'd isolate and expedite it lest it clog the system.

regardless of what it's called, the end result is still that they get processed faster.
PRicardo
post #19  on April 9, 2010 - 2:38 PM PDT  
Re "I know the shippers do process and send out on the same day, as always, so it isn't that."

They may "process and send out on the same day," but recent tracking information I added to a returned disc proves that GC is either retrieving mail from the post office before all that day's p.o. box mail has been put in the GC box or not picking up the mail every day.

I will wait until the close of the business and possible response in an already-ongoing private e-mail discussion with GC support before posting more about it here.
IronS
post #20  on April 9, 2010 - 3:08 PM PDT  
My most recent USPS story: a package is sent from California to Hawaii via Priority Mail. It does get there in a week by the way of Massachusetts. I don't know why. At least with Delivery Confirmation, I can find out approximately where it is.
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