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subscription plans
	Topic by: skybrian Posted: March 24, 2003 - 8:18 PM PST Last Reply: April 30, 2003 - 11:51 AM PDT

author	topic: subscription plans
skybrian	post #1  on March 24, 2003 - 8:18 PM PST   I decided to increase my subscription plan and it's kind of annoying to wait 3 weeks for it to take effect. Couldn't you folks pro-rate it or something? After all it's more business...
ggsuperhero	post #2  on March 25, 2003 - 9:33 AM PST   I will forward this note to support@greencine.com. They will take care of your account and answer any other questions you might have. Thanks.
jeffgross	post #3  on April 29, 2003 - 8:23 PM PDT   I think this is a policy Greencine should change. It seems to me if a customer wants to do more business with you, you shouldn't make them wait. I just upgraded my account and have to wait 3 1/2 weeks for the change to take affect. In the cancellation policy thread Dennis stated "we try to match or beat the competition especially in the customer service category". I know with NetFlix when you change plans, it is effective immediately. They will ship an extra discs out that day. Any portion of the month between upgrading and billing date is free. It seems to me that if you are going to match competitors policies for customer downgrading or cancelling, you should also do so for customers upgrading.
Dwoodwoo	post #4  on April 30, 2003 - 11:47 AM PDT   Actually, I agree. Some of this has been a technical issue, believe it or not...from a business standpoint, we approved a policy to match the trial plans of other service (cough, netf***, cough) but there was some inflexibility in the way the trial plan was coded so it's taking some time to make the change. We're evaluating a likewise change to the upgrade (which is a specification I've never liked, by the way, but even as one of the chiefs of this business, you have make compromises with what we could build to get our system up and running) to see if we can make the upgrade immediate. I'll let you know more as it develops. best regards-- dennis! Dennis Woo Managing Partner, GreenCine dwoo@greencine.com http://www.greencine.com > On April 29, 2003 - 8:23 PM PST jeffgross wrote: > --------------------------------- > I think this is a policy Greencine should change. It seems to me if a customer wants to do more business with you, you shouldn't make them wait. I just upgraded my account and have to wait 3 1/2 weeks for the change to take affect. > > In the cancellation policy thread Dennis stated "we try to match or beat the competition especially in the customer service category". I know with NetFlix when you change plans, it is effective immediately. They will ship an extra discs out that day. Any portion of the month between upgrading and billing date is free. > > It seems to me that if you are going to match competitors policies for customer downgrading or cancelling, you should also do so for customers upgrading. > ---------------------------------
Dwoodwoo	post #5  on April 30, 2003 - 11:51 AM PDT   By the way, we're having someone in our customer support looking at this to help you out. dennis! > On March 24, 2003 - 8:18 PM PST skybrian wrote: > --------------------------------- > I decided to increase my subscription plan and it's kind of annoying to wait 3 weeks for it to take effect. Couldn't you folks pro-rate it or something? After all it's more business... > > ---------------------------------