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Have suggestions, criticism or praise for the GreenCine community? Post them here. Please maintain a sense of decorum here.
1063

Seriously, something needs to be done about the Color Code System!
Topic by: Silencio
Posted: September 13, 2011 - 1:55 PM PDT
Last Reply: January 12, 2012 - 11:17 AM PST

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author topic: Seriously, something needs to be done about the Color Code System!
shiftless
post #21  on December 13, 2011 - 11:26 AM PST  
I don't think it's their thin paper that's the problem so much as the fact that the sides (as opposed to the top and bottom) are open with 2 edges rather than folded with a single edge. All the new envelopes I've gotten (with a couple exceptions) have been mangled along that edge.
kaream
post #22  on December 13, 2011 - 11:40 AM PST  
> On December 13, 2011 - 11:26 AM PST shiftless wrote:
> ---------------------------------
> I don't think it's their thin paper that's the problem so much as the fact that the sides (as opposed to the top and bottom) are open with 2 edges rather than folded with a single edge. All the new envelopes I've gotten (with a couple exceptions) have been mangled along that edge.
> ---------------------------------

Yes, mine too - but weren't the old mailers also open at both sides? I don't remember now. I'm trying to think how you would close a mailer on all four edges. NF mailers are attached at the left and right sides, with just a round sticker holding the top closed, and the bottom is left loose.
kaream
post #23  on December 13, 2011 - 12:17 PM PST  
> On December 13, 2011 - 7:59 AM PST Larry wrote:
> ---------------------------------
> ... so I'm guessing it has to do with what other members are saying about the ... new processing center
> ---------------------------------

Larry, I was wrong about the processing center. Here at New envelopes? New processing center? there's this, at the top:

> On October 31, 2011 - 11:06 AM PDT weezy wrote:
> ---------------------------------
> > On October 31, 2011 - 9:36 AM PDT Cinenaut wrote:
> > ---------------------------------
> > Looks like there are new Greencine envelopes and a new return address? I hope the new system is nice and fast!
> > ---------------------------------
>
> Hi Cinenaut, yes! We have a new processing center in Irvine. The system is the same but we are optimistic that we will see improvements in shipping from this location.
> ---------------------------------


And yes, weezy, Irvine USPS shipping is much more efficient than Van Nuys ever was.
Larry
post #24  on December 13, 2011 - 1:49 PM PST  
Okay, I'm still confused and don't really know how this stuff works but Weezy said they fixed my rental problem so hopefully all will be well. :)
kaream
post #25  on December 13, 2011 - 2:36 PM PST  
> On December 13, 2011 - 1:49 PM PST Larry wrote:
> ---------------------------------
> Okay, I'm still confused and don't really know how this stuff works but Weezy said they fixed my rental problem so hopefully all will be well. :)
> ---------------------------------

Well, the problem is that each separate rental is another opportunity for the same thing to happen again, and to keep on happening. Christmas is likely to be a specially messy time of year. So far, when mail gets through, it goes pretty fast, to and from the new Irvine center. But for whatever reason, whether flimsy mailers that get chewed up, or a bad mailer design as shiftless suggests, it seems like there are a lot more discs getting lost in the mail than ever used to happen before. So I wouldn't count on "all will be well".
kaream
post #26  on December 13, 2011 - 2:46 PM PST  
So far just since the switchover, on a one-out plan, I've already had one movie that I never received, and two different mail-backs that GC never received.
kaream
post #27  on December 13, 2011 - 3:01 PM PST  
The trick is to always keep track of both your emails from GC notifying you of a shipment, and also your return dates. From either of those dates, if you haven't received your disc, or they haven't received it back, wait one week plus one additional day, and then then message directly to weezy, who will immediately fix your queue. That's a better way to handle the problem than posting publicly here in these boards, unless for some reason you can't get hold of weezy through her PM.
Larry
post #28  on December 13, 2011 - 3:47 PM PST  
I appreciate the info, but I'm not planning to go out of my way just for a mail order movie service. If it gets to be too big a hassle, I will just cancel. Hopefully that will not have to happen.
Silencio
post #29  on January 4, 2012 - 10:48 AM PST  
> On December 12, 2011 - 11:06 PM PST kaream wrote:
> ---------------------------------

>
> "So although it would seem straightforward for GC to be able to tell you how far down you are for a red-barred title that's been sitting in your #1 position for months on end, it actually depends entirely not on how many people requested the same movie before you, but rather on which of these people also have that title at the very top of their queues on the day it's returned and checked in."
>
> ---------------------------------

This is NOT how it works. I regularly change the movie in the #1 slot if there is no action. The odds that each time I change to a new #1, it just miraculously happens to be a #1 on someone else's list is PURE HOGWASH! In addition, you're implying that several dozen users each have every random film I pick as #1 as their #1 as well. This is a mathematical impossibility.

The reality is that the current system DOES NOT WORK and NEEDS TO BE FIXED. Greencine's constant canard of "Trust us it works" no longer holds water.

And if you are too lazy to fix it, try another solution. Pay extra special care to the half dozen users who constantly complain about this and give their accounts the extra special care needed.

Stop hiding behind a broken process you claim works. It's 2012!!! FIX IT ALREADY!!!

kaream
post #30  on January 10, 2012 - 4:06 PM PST  
> On January 4, 2012 - 10:48 AM PST Silencio wrote:
> ---------------------------------
> > On December 12, 2011 - 11:06 PM PST kaream wrote:
> > ---------------------------------
>
> >
> > "So although it would seem straightforward for GC to be able to tell you how far down you are for a red-barred title that's been sitting in your #1 position for months on end, it actually depends entirely not on how many people requested the same movie before you, but rather on which of these people also have that title at the very top of their queues on the day it's returned and checked in."
> >
> > ---------------------------------
>
> This is NOT how it works. I regularly change the movie in the #1 slot if there is no action. The odds that each time I change to a new #1, it just miraculously happens to be a #1 on someone else's list is PURE HOGWASH! In addition, you're implying that several dozen users each have every random film I pick as #1 as their #1 as well. This is a mathematical impossibility.
>
> The reality is that the current system DOES NOT WORK and NEEDS TO BE FIXED. Greencine's constant canard of "Trust us it works" no longer holds water.
>
> And if you are too lazy to fix it, try another solution. Pay extra special care to the half dozen users who constantly complain about this and give their accounts the extra special care needed.
>
> Stop hiding behind a broken process you claim works. It's 2012!!! FIX IT ALREADY!!!
>
>
> ---------------------------------

Silencio, you've answered your own question right here: "I regularly change the movie in the #1 slot if there is no action."

That means you lose your place in line every time you change it.

Instead, leave the top of your queue alone, unchanged. That way you have dibs, by date, for when a copy of the movie gets returned. You'll have to wait for anyone else who has had that title in their #1 slot from an earlier date - but not for people who have had the movie down lower in their queue, regardless of when they first requested it.

(I certainly hope you don't think I'm in charge of this thing. I'm just a subscriber, exactly like everyone else posting here - other than weezy, when she's being as helpful as she's able to. And it has long been obvious that she's not in charge any more than you or I.)
Silencio
post #31  on January 11, 2012 - 10:54 AM PST  
> On January 10, 2012 - 4:06 PM PST kaream wrote:
> ---------------------------------

> >
> > ---------------------------------
>
> Silencio, you've answered your own question right here: "I regularly change the movie in the #1 slot if there is no action."
>
> That means you lose your place in line every time you change it.
>
> Instead, leave the top of your queue alone, unchanged. That way you have dibs, by date, for when a copy of the movie gets returned. You'll have to wait for anyone else who has had that title in their #1 slot from an earlier date - but not for people who have had the movie down lower in their queue, regardless of when they first requested it.
>
> (I certainly hope you don't think I'm in charge of this thing. I'm just a subscriber, exactly like everyone else posting here - other than weezy, when she's being as helpful as she's able to. And it has long been obvious that she's not in charge any more than you or I.)
> ---------------------------------

Makes absolutely ZERO sense now.

I have a movie at #1 right now. Same one: The Decameron. It is ORANGE. What is your logic on why I wouldn't receive it next? Clearly this has nothing to do with being lost or being checked out. You are saying it is because "I lost my place in line"

So where is The Decameron? Why isn't the system sending it to me. It's keeping it on the shelf waiting for it to be sent to a list of people before me?

kaream
post #32  on January 12, 2012 - 10:53 AM PST  
Thanks for mentioning The Decameron - that reminded me to try looking again for Pasolini's long out of print 1972 Canterbury Tales, and this time I lucked out, finding a very cheap "like new" copy.
Silencio
post #33  on January 12, 2012 - 11:17 AM PST  
> On January 12, 2012 - 10:53 AM PST kaream wrote:
> ---------------------------------
> Thanks for mentioning The Decameron - that reminded me to try looking again for Pasolini's long out of print 1972 Canterbury Tales, and this time I lucked out, finding a very cheap "like new" copy.
> ---------------------------------

yea, my wife bought me not cheap DVDs of Arabian Nights & Canterbury Tales which are the other two in the trilogy for Xmas. Want to do the whole 3 movie series in a night
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