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Have suggestions, criticism or praise for the GreenCine community? Post them here. Please maintain a sense of decorum here.
1063

Hey guys! Still shipping?
Topic by: shiftless
Posted: December 28, 2012 - 11:29 AM PST
Last Reply: January 12, 2013 - 11:37 AM PST

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author topic: Hey guys! Still shipping?
BluffingJ
post #61  on January 11, 2013 - 3:35 AM PST  
Emailing support and emailing support and actually getting a response are two different things for me.
Cinenaut
post #62  on January 11, 2013 - 11:09 PM PST  
I got a reply late this afternoon and they freed up the missing DVD's slot for me.
BluffingJ
post #63  on January 12, 2013 - 3:33 AM PST  
I'm lucky to get a response even if I email in the middle of a work day.If I actually have to follow up, better forget about it.Gotten to the point I may have to start sending the same email every 8-10 hours in hopes of getting a response.

Is this a similar experience to everyone else? Just wondering if it is a backlog created by the shipping problems,a lack of support help because of holidays, or if I've just been sent to the one that seldom checks email.
Blumphf
post #64  on January 12, 2013 - 8:10 AM PST  
> On January 12, 2013 - 3:33 AM PST BluffingJ wrote:
>
> Is this a similar experience to everyone else? Just wondering if it is a backlog created by the shipping problems,a lack of support help because of holidays, or if I've just been sent to the one that seldom checks email.
> ---------------------------------

Dude, isn't obvious to you by now that the whole of The Greencine Corporation is just a handful of people working out of someone's garage that has a DSL connection?

BluffingJ
post #65  on January 12, 2013 - 11:37 AM PST  
As soon as they take a step forward with getting the shipment back on track, the customer support goes back the other way.Already cancelled the account (before things got back to normal).Since things seem to be back on track, using the response time/answer to my question as a barometer on staying.
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