GREEN CINE Already a member? login
 Your cart
Help
Advanced Search
- Genres
+ Action
+ Adult
+ Adventure
+ Animation
+ Anime
+ Classics
+ Comedies
+ Comic Books
+ Crime
  Criterion Collection
+ Cult
+ Documentary
+ Drama
+ Erotica
+ Espionage
  Experimental/Avant-Garde
+ Fantasy
+ Film Noir
+ Foreign
+ Gay & Lesbian
  HD (High Def)
+ Horror
+ Independent
+ Kids
+ Martial Arts
+ Music
+ Musicals
  Pre-Code
+ Quest
+ Science Fiction
  Serials
+ Silent
+ Sports
+ Suspense/Thriller
  Sword & Sandal
+ Television
+ War
+ Westerns


Public Discussions

topics
GreenCine General
Feedback
Have suggestions, criticism or praise for the GreenCine community? Post them here. Please maintain a sense of decorum here.
1063

A likely answer to exactly what the non-Green availability means...
Topic by: Blumphf
Posted: July 20, 2013 - 7:09 PM PDT
Last Reply: November 9, 2013 - 11:55 AM PST

page  1  2  3      prev | next
author topic: A likely answer to exactly what the non-Green availability means...
lioninoil
post #21  on September 14, 2013 - 6:35 PM PDT  
Thanx to Kaream for mentioning Facets and Cafe, I have decided to abandon GC after their "summer slowdown" starting in June, so I'll be looking into a rental company who ships with less delay than three to four weeks.
kaream
post #22  on September 16, 2013 - 2:18 PM PDT  
> On September 11, 2013 - 8:31 PM PDT kaream wrote:
> ---------------------------------
> My initial shipment of three titles went out the day after joining, as described above, and all were received after two days in transit. As I've mentioned earlier, all three mailers had been run through a mail-sorting machine - the first time I've ever seen this happen from any subscription service - and one of the discs was ruined by the machine.
>
> Buoyed by the quick reply to my first email, I sent Chris Damen a second email telling him what happened - and have never yet received any response to that email. One would think they would want to know their discs were being torn up in mail-sorting equipment. (It's very obvious when a DVD mailer has been machined; it leaves an impression of the disc on the mailer, and badly smears the addressee label. I have NEVER seen any NF or GC discs machined before.)
>
> Two days from Chicago to me, but then a full four days for my returns to be checked in. I don't know whether this is USPS, or warehouse check-in procedure.
>
> What they are sending me tomorrow are my #4 and #7 requests, and one from way down near the bottom of my list. This is not a good sign. We'll see how it goes after this. I'll stick with them for a while, but also maintain my GreenCine 1-out, at least for a while.
>
> ---------------------------------

Update:

Following my first batch of three, I rejiggered my queue. and as noted above they sent me #4, #7, and one from pretty far down the list. None of these next three had been machine-sorted, and all arrived in good condition.

I hadn't noticed before, but Facets has a submenu "Current Rentals", where you can check boxes for Damaged; Lost; Returned. This time I checked Returned as soon as I got them back into the mail on Saturday. (Again, I put all three discs into a single mailer for the return, as I always do with multiple discs. Their mailers are well designed with no tearing, so I do not bother with strengthening them with clear packing tape like I do with GreenCine mailers.)

Also on Saturday I mailed a couple of discs back to CafeDVD in California, and today I received an email from CafeDVD saying they had received them. My guess is that the return to Facets in Chicago should also have been received today, but they have not yet sent me an email. However, "Current Rentals" no longer shows that 2nd batch, and instead shows that today they have sent my current #4, #6, and #9 requests. But "Rental History" shows my first batch as returned, but not the 2nd batch. So I'm not sure whether this means they actually have received that 2nd batch and just have not yet updated my history, or alternately that they have not yet received the 2nd batch, and on the basis of my having checked the Returned boxes for these, they are taking my word for their return. In this latter case it would work something like GC's "Quick Return". I haven't found anything on the website saying they would do this. My guess is that they probably did receive that 2nd batch, and are just a bit slow in updating "Rental History" and sending an acknowledgement email.
kaream
post #23  on September 16, 2013 - 2:20 PM PDT  
In the meantime last week I've added a few more green-barred titles to the end of my GreenCine queue, but nothing is being sent out so far.
kaream
post #24  on September 16, 2013 - 3:39 PM PDT  
How it works:

In your initial two-week free trial you will be sent three titles at a time (in my first batch I received four discs, because they sent both discs of Marketa Lazarova together as a single rental).

Then if you click Your Account and under that, Service Status, you'll see that at the end of your two-week trial, the default is that you will automatically go into their four-out plan, unless you choose a different one. In this plan (they call it a "deal") they will charge you $70 up front for three months, and then at the end of this first three months, this changes to a monthly charge of $23.99. But you can change this deal by clicking in the plan description box. 1-out is $8.99/mo; 2-out is $15.99, 3-out is $17.99, 4-out is $23.99; and there are also a number of prepaid deals.

kaream
post #25  on September 16, 2013 - 3:56 PM PDT  
> On September 16, 2013 - 3:39 PM PDT kaream wrote:
> ---------------------------------
> Then if you click Your Account and under that, Service Status, you'll see that at the end of your two-week trial, the default is that you will automatically go into their four-out plan, unless you choose a different one. In this plan (they call it a "deal") they will charge you $70 up front for three months, and then at the end of this first three months, this changes to a monthly charge of $23.99. But you can change this deal by clicking in the plan description box. 1-out is $8.99/mo; 2-out is $15.99, 3-out is $17.99, 4-out is $23.99; and there are also a number of prepaid deals.
> ---------------------------------

Oops - I tried changing to 3-out at the end of my free trial, and apparently it didn't go through. I guess this means the three-month 4-out $70 prepay is required, and you can change after that. But there's a lot in this website that's pretty confusing.
kaream
post #26  on September 16, 2013 - 4:17 PM PDT  
> On September 14, 2013 - 6:35 PM PDT lioninoil wrote:
> ---------------------------------
> Thanx to Kaream for mentioning Facets and Cafe, I have decided to abandon GC after their "summer slowdown" starting in June, so I'll be looking into a rental company who ships with less delay than three to four weeks.
> ---------------------------------

As I mentioned earlier, CafeDVD has a pretty thin catalog; and I've never yet seen any of either my "Wait" status titles, either "Short wait" or "Long wait", become available. But any title with a "Rent" button is ready to go; I've never failed to receive any of these. What I do is add all of these to my "Wish List", and then when I'm pretty sure I'm not going to get one from a subscription-rental service any time soon, I'll go ahead and pick out two or three to rent now. CafeDVD is more expensive (I showed their prices earlier in this thread). They use a square mailer with all discs enclosed together, with a cardboard protector and some thin foam as well. They are absolutely reliable and on the ball about getting stuff into the mail quickly, and checking returns back in.
kaream
post #27  on September 16, 2013 - 5:18 PM PDT  
Also remember that Facets gives no indication at all of the current availability of any movie. Netflix's "wait" status is pretty reliable; CafeDVD's "wait" pretty much means you're not going to get it, but "rent" means you will. We have all had experience with GreenCine's color bars.

By the way, I've found that Netflix will sometimes assign a different "wait" to different subscribers. They give highest priority not to whoever has had a title queued the longest, but to subscribers who use their service the least by keeping discs out for long periods. I have fast turnarounds, and sometimes I'll have a "long wait" for a movie while someone else who keeps their discs for a while will show "short wait". I get my discs back in circulation quickly, but they don't like me because I cost them more in mailing costs.
kaream
post #28  on September 16, 2013 - 6:04 PM PDT  
And further about Netflix: it's not a bad idea to keep a "short wait" in the #1 position at the top of your queue. They have warehouses in key cities all around the country, and normally they ship only from the warehouse in your designated area. But not infrequently when a different warehouse has a disc in stock that you have a "short wait" on in your #1 slot, they'll send it to you from that other location as an extra disc, in addition to your normal out-at-a-time. There's never a fee for this. Today I received an email saying they're sending me their new acquisition Post Tenebras Lux (Carlos Reygadas 2012) as an extra from somewhere other than my normal warehouse.
kaream
post #29  on September 17, 2013 - 12:53 PM PDT  
> On September 16, 2013 - 2:18 PM PDT kaream wrote:
> ---------------------------------
> Also on Saturday I mailed a couple of discs back to CafeDVD in California, and today I received an email from CafeDVD saying they had received them. My guess is that the return to Facets in Chicago should also have been received today, but they have not yet sent me an email. However, "Current Rentals" no longer shows that 2nd batch, and instead shows that today they have sent my current #4, #6, and #9 requests. But "Rental History" shows my first batch as returned, but not the 2nd batch. So I'm not sure whether this means they actually have received that 2nd batch and just have not yet updated my history, or alternately that they have not yet received the 2nd batch, and on the basis of my having checked the Returned boxes for these, they are taking my word for their return. In this latter case it would work something like GC's "Quick Return". I haven't found anything on the website saying they would do this. My guess is that they probably did receive that 2nd batch, and are just a bit slow in updating "Rental History" and sending an acknowledgement email.
> ---------------------------------

Now I'm starting to wonder if Facets really might be sending out a new batch of discs on the basis of my having checked the Returned box as soon as I mailed the previous batch back, instead of waiting until they actually receive them. Today looking at my "Rental History" again, the discs I returned on Saturday are still shown as not yet received, but they did mail my replacement batch yesterday. If this is what happened, it would work just like GreenCine's "Quick Return". But still there's the possibility that the discs did get checked in yesterday, and it's only my "Rental History" that hasn't been updated yet.

Oh, and today my GreenCine queue shows that they are going to send me one of the green-barred titles that I added last week, after all.
kaream
post #30  on September 18, 2013 - 6:09 PM PDT  
> On September 16, 2013 - 3:56 PM PDT kaream wrote:
> ---------------------------------
> Oops - I tried changing to 3-out at the end of my free trial, and apparently it didn't go through. I guess this means the three-month 4-out $70 prepay is required, and you can change after that. But there's a lot in this website that's pretty confusing.
> ---------------------------------

Well, now checking again today I see my request for a monthly subscription of 3-at-a-time did go through after all, without going into the default three-month prepay for 4-out. The problem is just that parts of their website get updated promptly and others do not.

I have the same situation with my Rental History, which still shows my second batch as not yet returned - it obviously has been by now, since it went back to them on Saturday - whereas my Current Rentals screen shows only the three titles I received today, as my third batch. Whether or not it might hurry the process along, I'm going to keep on checking the "Returned" box as soon as I get my returns in the mail, since I still don't know if they're looking at this, or waiting to actually check returns back in before shipping the next batch.

I'm a little dismayed to see that all three discs in this third mailing were again run through the USPS sorting machine. This time however all three survived okay. In the first batch all had been machine-sorted, and one of the discs was rendered unplayable by it; the second batch had not been run through the sorting machine. I'll try emailing again, because this problem would be disastrous for their inventory. As I mentioned before, I've never seen a machined mailer from either GreenCine or Netflix; something is wrong in the Chicago PO.
kaream
post #31  on September 20, 2013 - 12:13 PM PDT  
For my fourth batch of three movies, Facets is sending me my #10, #12, and #14 queue requests, all of which were yellow-barred in my GreenCine queue, and shown as "Saved" (unavailable) from Netflix.

For whatever reason, shipping times seem to have settled into a predictable pattern of 2 days from Chicago to me, and 4 days for my returns to be checked back in.

I did receive a reply to my second email about their discs being run through the post office's sorting machine. Their response was that, as Blumphf suggested, Netflix has long had a special arrangement with USPS for special non-machinable handling of their discs; that they keep talking to USPS trying to work out the same arrangement; and that they are surprised to learn that GreenCine's discs are not machined. But, they said, in any event, returns are always machined. (My first and third Facets shipments had been machined, but the second one had not been.)

In the meantime now, GreenCine has notified me that in response to my Quick Return yesterday of the green-barred disc that it took them 4 or 5 days to send me after I had added it to the end of my queue, today they are shipping me another end-of-queue green-barred title that I had added at the same time.
kaream
post #32  on September 24, 2013 - 2:14 PM PDT  
> On September 18, 2013 - 6:09 PM PDT kaream wrote:
> ---------------------------------
> I have the same situation with my Rental History, which still shows my second batch as not yet returned - it obviously has been by now, since it went back to them on Saturday - whereas my Current Rentals screen shows only the three titles I received today, as my third batch. Whether or not it might hurry the process along, I'm going to keep on checking the "Returned" box as soon as I get my returns in the mail, since I still don't know if they're looking at this, or waiting to actually check returns back in before shipping the next batch.
> ---------------------------------

Okay, apparently Facets, without saying so anywhere on their site that I have found, really is following the same general "Quick Return" procedure as GreenCine, except that the time for return mail, warehouse check-in, and updating records, all seems to take somewhat longer than I would have expected. In any case you should always check the "Returned" box for any discs that you have actually mailed back to them.

The email I received from them today says they have received not the most recent batch returned, which was mailed yesterday, but rather the one before that, mailed on the 18th; and on this basis they are now sending me as three separate discs the 3-disc set of Flicker Alley's Saved From the Flames: 54 Rare and Restored Films 1896-1944, which together had been #14 in my queue. (GC purports to have this set, if you can get it; NF won't bother with even listing it as a "Save"; and not even Amazon has any copies other than from their marketplace vendors.)

Since I know they cannot have yet received the discs I mailed yesterday, they are actually out six discs altogether on my 3-out, taking my word for my having returned yesterday's three. Still, that took a total of six days for return mail delivery, check-in, and records updating (9/18 to 9/24).
StealthMonk
post #33  on September 26, 2013 - 2:14 PM PDT  
Got this from Greencine.Asked about Greens being skipped. The latest Green to be skipped is Moneyball.

--The availability bars are not a strict available/not available system, but rather an estimate comparing the number of copies with the demand; we ship by rank and availability, so if Moneyball is not available at the time of shipping, the next available title in queue will ship.
kaream
post #34  on September 26, 2013 - 6:42 PM PDT  
> On September 26, 2013 - 2:14 PM PDT StealthMonk wrote:
> ---------------------------------
> Got this from Greencine.Asked about Greens being skipped. The latest Green to be skipped is Moneyball.
>
> --The availability bars are not a strict available/not available system, but rather an estimate comparing the number of copies with the demand; we ship by rank and availability, so if Moneyball is not available at the time of shipping, the next available title in queue will ship.
> ---------------------------------

Yes, we've had lots of discussions about this. (I guess I pretty much hijacked Blumphf's original thread.)

I'm surprised you were able to access the website this afternoon; I haven't been trying constantly, but this is the first time I've gotten on since it first popped up as unavailable yesterday evening. I was having dire suspicions that they might have closed up shop, and left all of us subscribers just dangling.

Green doesn't mean very much now, and neither do any of the other colors, because none of the colorbars ever get updated or changed any more. Lots of us have lots of greens in our queues that never come.
kaream
post #35  on September 26, 2013 - 6:58 PM PDT  
> On September 26, 2013 - 6:42 PM PDT kaream wrote:
> ---------------------------------
(I guess I pretty much hijacked Blumphf's original thread.)
> ---------------------------------

I was going to say that for my queue at least, every single title in my GreenCine queue is also carried by Facets. This may not be true for other subscribers who are looking for different kinds of movies.

The main difference is that Facets gives no indication at all of the current availability of their titles - which nowadays is really the same as GC's entirely misleading and meaningless color indications.
StealthMonk
post #36  on September 26, 2013 - 7:07 PM PDT  
> On September 26, 2013 - 6:42 PM PDT kaream wrote:
> ---------------------------------
> > On September 26, 2013 - 2:14 PM PDT StealthMonk wrote:
> > ---------------------------------
> > Got this from Greencine.Asked about Greens being skipped. The latest Green to be skipped is Moneyball.
> >
> > --The availability bars are not a strict available/not available system, but rather an estimate comparing the number of copies with the demand; we ship by rank and availability, so if Moneyball is not available at the time of shipping, the next available title in queue will ship.
> > ---------------------------------
>
> Yes, we've had lots of discussions about this. (I guess I pretty much hijacked Blumphf's original thread.)
>
> I'm surprised you were able to access the website this afternoon; I haven't been trying constantly, but this is the first time I've gotten on since it first popped up as unavailable yesterday evening. I was having dire suspicions that they might have closed up shop, and left all of us subscribers just dangling.
>
> Green doesn't mean very much now, and neither do any of the other colors, because none of the colorbars ever get updated or changed any more. Lots of us have lots of greens in our queues that never come.
> ---------------------------------

Don't need access to website to be able to email.

Moneyball was #1 in my queue when I quick returned last week.When the next titles were shipped THIS week it wasn't one of them.

As far as the site being down, doesn't impact me.0 dvds since 9/20. QR 9/20,Next titles sent out 9/23.Titles I mailed back last week have returned.Nothing else has made it to me.

Have had titles in my posession <24 hours total this bill cycle.Tomorrow marks the 2 week mark of service.

In response to me having a total of 1 shipment a total time of less than 24 hours since the 13th Greencine responded "the service is functioning as it should, and titles are shipping on time"
StealthMonk
post #37  on September 26, 2013 - 7:11 PM PDT  
> On September 26, 2013 - 6:58 PM PDT kaream wrote:
> ---------------------------------
> > On September 26, 2013 - 6:42 PM PDT kaream wrote:
> > ---------------------------------
> (I guess I pretty much hijacked Blumphf's original thread.)
> > ---------------------------------
>
> I was going to say that for my queue at least, every single title in my GreenCine queue is also carried by Facets. This may not be true for other subscribers who are looking for different kinds of movies.
>
> The main difference is that Facets gives no indication at all of the current availability of their titles - which nowadays is really the same as GC's entirely misleading and meaningless color indications.
> ---------------------------------

Also facets is down just like greencine was.
kaream
post #38  on September 26, 2013 - 7:17 PM PDT  
> On September 26, 2013 - 7:11 PM PDT StealthMonk wrote:
> ---------------------------------
> Also facets is down just like greencine was.
> ---------------------------------

Really? I haven't been checking, but I'm connected right now.
kaream
post #39  on September 26, 2013 - 7:24 PM PDT  
> On September 26, 2013 - 7:07 PM PDT StealthMonk wrote:
> ---------------------------------
> Don't need access to website to be able to email.
> ...
> In response to me having a total of 1 shipment a total time of less than 24 hours since the 13th Greencine responded "the service is functioning as it should, and titles are shipping on time"
> ---------------------------------

Yeah, I didn't try emailing.

And actually, for me, warehouse staff has been excellent about sending out new discs either same day (if I Quick Return early in the day), or next day latest - very prompt shipping center activity lately. That is, if they have something in your queue available to send.
StealthMonk
post #40  on September 26, 2013 - 7:48 PM PDT  
> On September 26, 2013 - 7:24 PM PDT kaream wrote:
> ---------------------------------
> > On September 26, 2013 - 7:07 PM PDT StealthMonk wrote:
> > ---------------------------------
> > Don't need access to website to be able to email.
> > ...
> > In response to me having a total of 1 shipment a total time of less than 24 hours since the 13th Greencine responded "the service is functioning as it should, and titles are shipping on time"
> > ---------------------------------
>
> Yeah, I didn't try emailing.
>
> And actually, for me, warehouse staff has been excellent about sending out new discs either same day (if I Quick Return early in the day), or next day latest - very prompt shipping center activity lately. That is, if they have something in your queue available to send.
> ---------------------------------

facets was down but working now

QR on the morning 20th, next movies sent out 23rd.Over 75% of my queue green.Have 40 titles.

page  1  2  3      prev | next

about greencine · donations · refer a friend · support · help · genres
contact us · press room · privacy policy · terms · sitemap · affiliates · advertise

Copyright © 2005 GreenCine LLC. All rights reserved.
© 2006 All Media Guide, LLC. Portions of content provided by All Movie Guide®, a trademark of All Media Guide, LLC.