GREEN CINE Already a member? login
 Your cart
Help
Advanced Search
- Genres
+ Action
+ Adult
+ Adventure
+ Animation
+ Anime
+ Classics
+ Comedies
+ Comic Books
+ Crime
  Criterion Collection
+ Cult
+ Documentary
+ Drama
+ Erotica
+ Espionage
  Experimental/Avant-Garde
+ Fantasy
+ Film Noir
+ Foreign
+ Gay & Lesbian
  HD (High Def)
+ Horror
+ Independent
+ Kids
+ Martial Arts
+ Music
+ Musicals
  Pre-Code
+ Quest
+ Science Fiction
  Serials
+ Silent
+ Sports
+ Suspense/Thriller
  Sword & Sandal
+ Television
+ War
+ Westerns


Public Discussions

topics
GreenCine General
Feedback
Have suggestions, criticism or praise for the GreenCine community? Post them here. Please maintain a sense of decorum here.
1063

Return Time
Topic by: kegsy
Posted: July 8, 2003 - 5:48 AM PDT
Last Reply: July 26, 2003 - 6:28 AM PDT

page  1  2      prev | next
author topic: Return Time
kegsy
post #1  on July 8, 2003 - 5:48 AM PDT  
Is it just me or have the return times gotten worse over the past 3-4 weeks. it is now taking on average 5-6 days when returning discs infact i have 1 disc that i mailed back 9 days ago and it's still not been received by greencine.

Can someone put a firecracker up the USPS ass :)
zarran67
post #2  on July 8, 2003 - 12:51 PM PDT  
Kegsy -

Same thing is happening on my end. Although it's not every title (it's quite inconsistent). The shipping problems appear to occur on both 'to me' and 'to GreenCine' directions.

Hopefully, GreenCine, the kings of customer service, will continue striving to eliminate this problem. And who knows, maybe someday they'll succeed.


Z67
kegsy
post #3  on July 8, 2003 - 1:28 PM PDT  
yeah switch to UPS or Fedex 2nd day envelopes :) or here is a novel idea an east cost distribution center :)
underdog
post #4  on July 8, 2003 - 4:23 PM PDT  
> On July 8, 2003 - 1:28 PM PDT kegsy wrote:
> ---------------------------------
> yeah switch to UPS or Fedex 2nd day envelopes :) or here is a novel idea an east cost distribution center :)
> ---------------------------------

It's not just novel, it's a million dollar idea! ;-) But seriously, we have our customer service folks on this Kegsy. It seems like whatever problems we'd had with the USPS recently have greatly abated to just the occasional "hiccup" -- but since you're one of the ones with the hiccups, we'll try to figure it out. You could also email support@greencine.com

Thanks for your patience.

C
rlchang
post #5  on July 8, 2003 - 4:58 PM PDT  
I just officially joined on June 28th, but I've had no problems after an initial hiccup during the free trial period. Now I send them back on Sunday and Greencine gets them and mails new ones by Tuesday so I can get them on Thursday or Friday. Wash, rinse, repeat.

However, I do live on the West Coast so I'm not sure how it works for East coasters.

zarran67
post #6  on July 8, 2003 - 6:36 PM PDT  
> On July 8, 2003 - 4:58 PM PDT rlchang wrote:
> ---------------------------------
Now I send them back on Sunday and Greencine gets them and mails new ones by Tuesday so I can get them on Thursday or Friday. Wash, rinse, repeat.
>

Wow! I can only dream of that kind of turn around!!

Maybe I should move to California!

Z67
EllyS
post #7  on July 8, 2003 - 6:37 PM PDT  
It seems to me that return mail time is improving. I live in Florida. I sent six DVD's back on 7/5 and GC received them on 7/8. They also sent six DVD's out to me the same day. I also have an account with Netflix. They received three movies today and will send three more out TOMORROW!! They are so annoying. I just keep them for blockbusters which I usually receive in one day since they have a distribution center in Ft. Lauderdale and mail usually takes one day. If I could only pick one servive it would be GC since they have the best anime selection and that's mainly what I rent.
kegsy
post #8  on July 8, 2003 - 8:05 PM PDT  
I think the USPS down here in hickville USA :) only sends mail to CA on certains days, so if i mail it on the wrong day it just sits there for a couple days in the Charlotte, NC dist center before moving out west

Hey underdog here is $10 only 999,990 more dollars needed to open up that east coast dist center. :P
AKrizman
post #9  on July 9, 2003 - 6:46 AM PDT  
I've experienced the hiccups lately too, both with the in-coming and the out-going.

I have to point out that a sent back feature would eliminate this problem.

The east coast distribution center is not only expensive, but it doesn't help those of us in the middle.

A sent back feature would be cheaper, and benefit those of us in the midwest.
Cinenaut
post #10  on July 9, 2003 - 7:43 AM PDT  
Here in California, my return time has been rock solid: if I send it on Monday, I get the next one on Friday. It has never varied.
zarran67
post #11  on July 9, 2003 - 7:56 AM PDT  
> On July 9, 2003 - 6:46 AM PDT AKrizman wrote:
> ---------------------------------
> I've experienced the hiccups lately too, both with the in-coming and the out-going.
>
> I have to point out that a sent back feature would eliminate this problem.
>
> The east coast distribution center is not only expensive, but it doesn't help those of us in the middle.
>
> A sent back feature would be cheaper, and benefit those of us in the midwest.
> ---------------------------------

I agree. In fact I would be willing to pay five dollars/ month extra to be able to use a sent back button.
But, based on previous comments from staff, GreenCine will NEVER have a sent back feature... :(

Z67
RHorsman
post #12  on July 9, 2003 - 10:55 AM PDT  
However, one in the middle would benefit both the middle and the east coast. Land is cheaper out here, too. And some of us have a little experience in such ops and would love to work for y'all! Just sayin'(I imagine a second DC is far in the future anyway, though I do seem to be running into the Greencine name more lately).

> On July 9, 2003 - 6:46 AM PDT AKrizman wrote:
> ---------------------------------

>
> The east coast distribution center is not only expensive, but it doesn't help those of us in the middle.

> ---------------------------------

Gradalis
post #13  on July 9, 2003 - 11:36 AM PDT  
GreenCine will NEVER have a sent back feature...

Never say never. Ideally this will not generate a flurry of speculation -- some variation of "Sent Back" will likely surface in the weeks ahead. We haven't forgotten about it. Honest.

revealingly,
Jonathan Marlow
GC Content Acquisitions
JHeneghan
post #14  on July 9, 2003 - 2:12 PM PDT  
I have been tracking my rentals: From April 1 to 6/30, GC has sent me 30 DVDs with an average 'them to me' time of 3 days, an average 'me to them' time of 4 days and an average hold time of 2 days. This includes Sundays and other non-mail days. It also includes two discs that were sent back last month and hadn't been received after 8 days. (But I let them know they had been sent back and the next two disks in queue were sent out.)

So all-in-all, I think the turn around times are reasonable.

In comparison, NF over the same period delivered 36 disks and averaged 2 days each way with a 3-day hold period. (GC DVDs get watched first.) I live in Colorado and the Denver Distro center isn't too far away.
DAlexander
post #15  on July 9, 2003 - 2:36 PM PDT  
East coast here too. Something does seem to have changed lately. At first the majority of my returns only took 2 days to get back to GC, with an odd one or two taking up to 7 days. The last couple of batches have all taken around 5-6 days. Not sure why that should be. Tried adding a second postage stamp to the envelopes (after dealing with that feisty postal guy) but they took just as long. Customer service is great (except I feel bad bugging Celia once a week, she is awesome!) but I sure wish we could figure why the post office seems to be handling some of our returns differently than others and then bypass their evil machinations! :)
underdog
post #16  on July 9, 2003 - 3:48 PM PDT  
> On July 9, 2003 - 2:36 PM PDT DAlexander wrote:
> ---------------------------------
> East coast here too. Something does seem to have changed lately. At first the majority of my returns only took 2 days to get back to GC, with an odd one or two taking up to 7 days. The last couple of batches have all taken around 5-6 days. Not sure why that should be. Tried adding a second postage stamp to the envelopes (after dealing with that feisty postal guy) but they took just as long. Customer service is great (except I feel bad bugging Celia once a week, she is awesome!) but I sure wish we could figure why the post office seems to be handling some of our returns differently than others and then bypass their evil machinations! :)
> ---------------------------------

Evil indeed!
Not sure it's the postage as much as the whim of your local post office. Since you're so good to be experimenting, why not try one more experiment for us -- try mailing DVDs back from a different zip code's post office, just to see if it's your zip's post office folks who are having problems. (But don't hand it to an employee! Put it in one of their boxes. :-) ) This may not be do-able if you are in a small town with only one zip code, but if you are in a larger city (sorry, magical Celia has this kinda info but not us editorial folks), it may be worth a try. This way we can at least see if there is something else going on. You only should do this once if it's a pain, of course. But let us know if it makes a difference... If it keeps happening, we'll want to get to the bottom of it, since for the most part we thought we'd ironed out most of these glitches.

Thanks for your patience...

Craig P
Associate Editor
GreenCine
craig@greencine.com
billbo1970
post #17  on July 9, 2003 - 3:54 PM PDT  
Shipping time has never been a problem for me up until the past few weeks. It's downright HORRIBLE now. I'm in NY & the mail has always been pretty good here. I really don't know what the problem could be, but it's REALLY aggravating!

Bill
DAlexander
post #18  on July 9, 2003 - 4:02 PM PDT  
Yes, the past few weeks seems to be when I've noticed the biggest change too...something definately seems up. I've tried two post offices so far...both good at first (with the odd exception) and then both terrible the past two weeks. One is a major hub (? not sure of their terminology) the kind that is open on Sundays, but that is also the place with Mr. Feisty who was disputing the postage on the envelopes. Have gone back to just using the drop box as was suggested earlier (sad commentary when a slot in the wall is more helpful than a human being! *g*) but it has not made a difference with the recent delays. There is another post office nearby (different zip code) that I can give a try later this week (if my poor discs make it back for new ones to arrive). Will keep you posted. Fingers crossed! Wonder how priority mail would be, or if that would just mess things up on GC's receiving end....prolly too expensive to try anyhow, but I do like experimenting!
greenmonkey
post #19  on July 9, 2003 - 4:20 PM PDT  
I have been getting this a lot too. I have a disk sent back on the 25th or 26th at the very very MAXIMUM (more likely the 22nd), and then mailed back - it still hasn't arrived back yet. I emailed customer support today about it. I am seeing if dropping them off straight at the PO is better than mailbox pickup. Still in the data-collection phase.
Dwoodwoo
post #20  on July 9, 2003 - 4:34 PM PDT  
Not true, not true...and you're getting it from the horse's mouth here...We're considering it for a premium tier is what I wrote...the debate has been (as pointed out by one GC member) whether that premium level is a pay-for level or an earned-credit level, or both. It's not been taken off the list of possibilities. Handling it in this way would limit the possibility for abuse as we could revoke the privilege. Still under consideration.

dennis!
Dennis Woo
Managing Partner, GreenCine
dwoo@greencine.com


> On July 9, 2003 - 7:56 AM PDT zarran67 wrote:
>
> I agree. In fact I would be willing to pay five dollars/ month extra to be able to use a sent back button.
> But, based on previous comments from staff, GreenCine will NEVER have a sent back feature... :(
>
> Z67
>
> ---------------------------------

page  1  2      prev | next

about greencine · donations · refer a friend · support · help · genres
contact us · press room · privacy policy · terms · sitemap · affiliates · advertise

Copyright © 2005 GreenCine LLC. All rights reserved.
© 2006 All Media Guide, LLC. Portions of content provided by All Movie Guide®, a trademark of All Media Guide, LLC.