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Have suggestions, criticism or praise for the GreenCine community? Post them here. Please maintain a sense of decorum here.
1063

Getting Frustrated, Greencine!!!
Topic by: MiakaYuuki78
Posted: September 23, 2003 - 9:50 AM PDT
Last Reply: October 3, 2003 - 7:19 AM PDT

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author topic: Getting Frustrated, Greencine!!!
MiakaYuuki78
post #1  on September 23, 2003 - 9:50 AM PDT  
Ok.. I'm getting a little mad, so I want to start by saying that I enjoy you guys here at greencine... BUT!

I'm sure it's a much covered topic, but I don't care. I have joined Greencine because of the anime. I used to do Netflix, but got tired of only getting to see half of the series and them not carrying the other half, or worse, only carrying the last half and not having any of the first part. So I joined Greencine. Tons of wonderful anime title at my disposal. Was it Heaven? Not quite...

See, I don't like to watch too many series' at once. I begin to confuse my characters with other characters. I try to limit it to about 3 titles at once. As of right now, it's Fancy Lala, Magic User's Club and Angel (I know that one isn't anime, but I enjoy stuff that isn't anime, too.) I've been waiting for the Fancy Lala Vol. 3 to be available since Aug. 28th, and Magic User's Club (TV, not OVA) since Sept. 11. I actually had to get the first Vol. of Angel from Netflix, because I had it at the top of my queue for almost a month here and never received it. Every one since then has been Available now. If it weren't for Angel, I'd have nothing to watch here.

So, I thought I would try to watch some of those series' that I started at Netflix.. Cardcaptor Sakura, Dual, OVA of El Hazard.. and they are all long waits.

Ok.. Rant over (I know... I'm a little wordy). I know it's expensive to stock tons of DVD's. I don't expect everything to be available all the time. I know Long Waits are going to happen. But it seems like some titles never change from long waits. And I've seen short wait title take a long time to be available. It would probley be a big hassle, but if I were running a company like this, I would set up a system that tracked how long each title was in it's current status. I'd have it flag me if a title was in long wait for over 2-3 weeks consecutively, and I'd know that was a title that I needed to order more of right away. I have no idea how to set up a program like that, but I think for the sake of Customer Service, it would be worth it.

That's my rant.. thank you for your time!
ggsuperhero
post #2  on September 23, 2003 - 11:02 AM PDT  
I am sorry to hear that you are having problems. I will pass your note on to our customer service crew. In the future, you can email them directly at: support@greencine.com they will be happy to assist you with your needs. You should hear from them shortly.

Thanks,

Giselle
GreenCine Purchasing
Dynastar
post #3  on September 24, 2003 - 11:11 AM PDT  
I hear you. I have seven series going right now, and am in danger of starting an eigth this week becaue only one disk of those seven series is "green" right now.

However, lockable slots (coming soon!) should help in this area.
larbeck
post #4  on September 24, 2003 - 11:44 AM PDT  
A call it the Series problems and it has gotta to be single worst problem for all of the DVD rental services - on the net, or down that store down the street. I have not see a single store in my town (Austin) will has a waiting list for series - you would have to just visit and revisit.

But then I really don't go to the rental stores much. We do have some fine independent stores and through the years, I do want to thank Vulcan Video, Encore, and "I Luv Video" for all of the great fun. But they understandly all expect me to return them on time. Soooo, I give my money to, guess who????
larbeck
post #5  on September 24, 2003 - 11:46 AM PDT  
GAWDDAMN! I wish I had an edit button. I bet you do, too!
amoon
post #6  on September 24, 2003 - 6:14 PM PDT  
Maybe I'm just rubbing salt into the wounds, but lucky me has a comic shop down the street that carries a lot of anime, not as much as Greencine but all the major one. Plus they only charge two bucks a title. This said, why don't you look into non-anime. Personally I dig a lot of the documentaries, or just sit down and browse through the catalogue. Personally I have something like 600 titles in my queue. I know I'll never see them all, but at least there is always something I want to watch coming to me. Besides, don't you get tired of trying to remember three different storylines, that are usually pretty similar?
msilenus
post #7  on September 25, 2003 - 9:23 AM PDT  
yeah amoon I would second that notion. I dont watch a ton of anime but when I couldnt get the next disc in the series (like Hellsing or Lain for example) I would just move feature movies to the top of my queue and get some of those until the next disc in the series was ready. I know some people watch exclusively anime but I found a variety of movies and docs and tv series and anime series to be the best thing for me.-MS
Dynastar
post #8  on September 25, 2003 - 11:07 AM PDT  
Myself, I keep Greencine all Anime becasue I can easily get everything else locally, and without a 1 week time lag to boot.

And on a side note, I use the 3-out plan; imagine how many series you would have to watch simultaneously with 8-out. :-)

markhl
post #9  on September 25, 2003 - 12:33 PM PDT  
One additional idea. I've figured out that I can keep more series going w/o confusing them if I watch different genres rather than watching all similar ones. I glanced at the three that you mentioned and they're pretty similar in style I'd guess? It's probably your taste but if you have other ones that you're interested in, you could possibly throw those in without getting things confused.

Just an alternate suggestion... I have the shortest term memory of anyone I know so I'm sure you can handle it. It is a bit frustrating but I figure that it's something that can't be helped and having some anime is always better than none :)
greenmonkey
post #10  on September 25, 2003 - 5:47 PM PDT  
I have about 75% hitting luck for whatever is in the top of my queue. Remember that some titles will probably never go available - and even if they did, the day it does, someone puts it in the top of their queue right away, and it becomes not available.

Put your titles in your queue based on importance, and despite wait times you will probably get it. The upcoming queue lock should help keep from titles shipping in the wrong order. 75% of the time, if it's in the top of my queue, and it's been in my queue for a while, I get it mailed out. I got through Berserk discs 3-6 in fairly short order by top-queuing it, with only once being passed up - vol#5, I think, was skipped once.
syntax
post #11  on September 26, 2003 - 9:16 AM PDT  
This is something I've noticed since I've been here. The closer you are to the beginning of a series, the longer it takes to get DVDs. I suppose it's from the influx of new subscribers.
NLee
post #12  on September 26, 2003 - 2:03 PM PDT  
> On September 26, 2003 - 9:16 AM PDT syntax wrote:
> ---------------------------------
> This is something I've noticed since I've been here. The closer you are to the beginning of a series, the longer it takes to get DVDs. I suppose it's from the influx of new subscribers.
> ---------------------------------

That's quite easy to explain. With all the availability problems, it takes serious commitment to actually follow through with a 6-8 disc series over several months. Many people probably give up easily unless the first few episodes really grabed their interest.

There are very few long series that I actually followed through to the end: Neon Genesis Evangelion, Saber Marionette J, Sorcerer Hunter (Hmm... can't think of anything else)

There are a lot more series that I gave up after the first disc: Boogiepop Phantom, Noir, Key the Metal Idol, Blue Seed, Brain Powered, Angle Links, ...

Short series that fits onto just one disc work very well as fillers: Video Girl Ai, Cat Girl Nuku Nuku, Project A-ko, Sakura Wars, Macross Plus, ...

When all else fail: I have to put a lot of hentai animes as fillers. Oh the shame and suffering I have to endure just to receive the series I really want in sequence!
MiakaYuuki78
post #13  on September 26, 2003 - 3:57 PM PDT  
> On September 24, 2003 - 6:14 PM PDT amoon wrote:
> ---------------------------------
This said, why don't you look into non-anime. Personally I dig a lot of the documentaries, or just sit down and browse through the catalogue. Besides, don't you get tired of trying to remember three different storylines, that are usually pretty similar?
> ---------------------------------

I do have a few things on my list that are non-anime (or non-series related, since Angel isn't anime). I've been tring to watch all of Seth Green's movies, but I've been having a problem getting those as well. Especially the earlier ones of his where he just had small parts.

And since I'm only watching 2 anime series' right now, I don't have too much of a problem remembering what the storylines are.

Thanks for the tip though!
MiakaYuuki78
post #14  on September 26, 2003 - 4:00 PM PDT  
>----------------------------------
> Put your titles in your queue based on importance, and >despite wait times you will probably get it.
> ---------------------------------

I do. I know not to just wait until it's green.


>---------------------------------
> 75% of the time, if it's in the top of my queue, and >it's been in my queue for a while, I get it mailed out.
> ---------------------------------

I am never that lucky! I guess I just want to watch what everyone else is watching
MiakaYuuki78
post #15  on September 26, 2003 - 4:03 PM PDT  
I'd just like to say Thank you to Greencine for looking into fixing the problem and making sure I'm happy! I guys did a great job with the follow-through of my comment and I'm glad that you care so much about your customers! My faith has been renewed!
snafu
post #16  on September 28, 2003 - 8:43 AM PDT  
well sometimes you start a series and you decide you don't like it, banner of stars was like that for me, after the first 2 dvds I had no desire to see any more of it.

> On September 26, 2003 - 9:16 AM PDT syntax wrote:
> ---------------------------------
> This is something I've noticed since I've been here. The closer you are to the beginning of a series, the longer it takes to get DVDs. I suppose it's from the influx of new subscribers.
> ---------------------------------

NLee
post #17  on September 28, 2003 - 9:33 AM PDT  
> On September 26, 2003 - 4:00 PM PDT MiakaYuuki78 wrote:
> ---------------------------------
> 75% of the time, if it's in the top of my queue, and >it's been in my queue for a while, I get it mailed out.
> > ---------------------------------
>
> I am never that lucky! I guess I just want to watch what everyone else is watching
> ---------------------------------

Luck has nothing to do with it. My "theory" (here we go again!) is that it has more to do with your rental plan and where you live.

Suppose Person A has a 5-out plan and he lives on the West coast where the turn-around time is typically 5 days. He can have, on the average, one shot at the top of his "Q" every day.

On the other hand, Person B has a 3-out plan and she live on the East coast with a typical turn-around time of 9 days. She only gets one shot at the top of her "Q" every three days.

So now we have 75% verses 25%. Statistics don't lie.
dpowers
post #18  on September 28, 2003 - 10:21 AM PDT  
this is not a statement on what you're saying, but while statistics may not lie, they almost never mean what people are told they mean.
hamano
post #19  on September 29, 2003 - 1:50 PM PDT  
I'm usually not one to kvetch about GreenCine on these kinds of boards, but utilizing some of the nice lists that came up in the "Lists I Like" discussion gave me a thought.

I heard about GreenCine over the summer from a friend who went to the anime convention in Chicago. He got a GreenCine flyer in his "package" touting the big stock of anime titles. This is exactly what I was looking for, so I signed up right away... for me the documentaries and foreign films were a BIG bonus, but my main aim was to start renting anime DVDs instead of blindly buying them and ending up with expensive duds like Real Bout High School.

Now that I've been around here for a while, it strikes me that GreenCine itself might be evolving beyond its original conception. I get the feeling that this "community" started out as sort of a ghetto for refugees from places like Netfux, with a fairly even mixture of "residents" interested in docs, foreign films, anime, offbeat cult, etc. But GreenCine has been promoting itself heavily at things like anime conventions, while I don't imagine they can reach a similar audience for its flyers for lovers of other genres (the odd film festival here and there, perhaps).

Could members who are mainly anime addicts (including members like myself who ARE interested in films as well) be putting GreenCine through a process of "gentrification"? This is supported by the fact that the majority of activity on the discussion boards, especially in the "Feedback" section, is generated by members who are anime fans.

Now that I've added a bunch of non-anime stuff to my queue, spurred on by reading popular lists, I see that a majority of my non-anime titles are greenlined, while most of my anime titles are red or orange. They're not just new anime titles either. A lot of older shows that I was interested in are also unavailable.

I'm not gonna complain here because there ARE anime titles that are available on my queue, and I DO want to see the other films, too. However, whatever dpowers thinks of statistical anomalies, this seems to indicate to me that for the anime inventory at GreenCine, the balance is tilted toward "demand" rather than "supply". I think it indicates that GC need to increase its inventory of anime titles so that more multiple copies are available. I'm wondering what you'll see if you look at YOUR queue (if it's still of a manageable size)... Do you see the same thing?

I wonder how quickly GreenCine is able to respond if there is indeed a change in member demographics that skews toward anime fans?

If we held an election RIGHT NOW, would hneline1 become president of GC and underdog and dwoodoo get demoted?
dh22
post #20  on September 29, 2003 - 2:23 PM PDT  
> If we held an election RIGHT NOW, would hneline1 become president of GC and underdog and dwoodoo get demoted?
> ---------------------------------

I hope not.
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